49 questions from our users
LATEST NEWS ! Youi NZ (mostly run from Australia) has been HAKA'd right out of NZ by the locals. In an interview with Youi NZ, Youi admitted they had been unable to recover from their criminal convictions against NZ customers. A forced sale to Tower Insurance is imminent. Would you agree this is the "ULIMATE HAKA" ?.
do you cover Bourke nsw 2840
need a quote for home and contents
You may want to consider another insurer since Youi is busy being investigated by the Royal Commission Inquiry for not paying claims. You be the judge. bye
Thank you for the warning.
This makes sense as to why all the reviews are "so wonderful" instead of reading about how customers faired after making a real claim.
Has youi paid for these reviews? Call me a cynic but I have been looking at all the reviews on this site and the youi ones strike me as odd!! So many very well written eloquent reviews? Aussies on average are not this eloquent?? Lol... Why does basically every other insurance company have less than 2 stars? Also they're almost all brand new accounts signed up to just post a 5 star review for youi on this site?? Some dude that looks 60 signed up to product review, created a profile with a photo just to post a 5 star review about youi, after one phone call?? So many of their reviews specifically name the consultant they spoke to? The vast majority of these youi reviews are after one phone call? Not after actually claiming insurance, for all the other insurers people come here to leave a review after they made a claim! I smell a big fat rat! I am taking these ratings with a massive grain of salt.
I am 49 years old and have lots of different insurance companies but its not until you have to claim do you really understand how good or bad they are. Youi is incredible I stand by it after 4 different claims two over $40000 there were no questions asked and only support I know its hard to believe but they were the cheapest rate and best company. I have had claims rejected by SGIO, QBE and Cuno when it was obvisiouly I was in the right and then had to fight for the money all the way. I have never had to do that with Youi they are supportive and turn up within 24 hours of the report (if needed on big claims). I have never talked highly of an insurance company before and its when you loose your house and see how your company deal with it that you are extremely appreciative of their over the top support.
PS the reason customers remember the Youi Staff names is because they are so friendly and helpful and ring regularly to check that you are OK if you loose your home.
G'day, And here's what Youi wont tell you. Youi was fined for fake reviews on numerous websites. Youi is the only insurer in Australian history that has been and is still being investigated by the Royal Commission Inquiry in 2019 for NOT paying claims !. Youi is also under investigation by ASIC for various matters which includes deceptive sales conduct and defrauding customers. Youi has the following criminal record........15 charges and 15 convictions for fraud and deceptive conduct in 2016 and 2018. Youi's cover is NOT the same or similar to other insurers. Multiple exclusions and if you thought all those questions were, as Youi sais, "to get to know you better" are friendly, BEWARE, the call is recorded and anything you said will be used to deny your claim. Are Youi worth the risk ? NO, unless you are so wealthy that you really don't need insurance in the first place.
I am moving into a Lifestyle village. Can I get Contents only insurance to $20,000?
Hi Trish, cover is dependent on the profile as a whole. If you’d like to give it a shot, we’d be happy to provide you with a quote, please give us a call on 13 9684.
I live in Maribyrnong. My building has provided parking of cyclists in front of building. My bicycle is Trek Powerfly 5 and is valued at AUD 3700. If I take content insurance as a renter, will bicycle theft be included in the value or do I need to take separate insurance for the bicycle?
Hi Chirag, there’s optional covers that may assist however for a more personalised response please feel free to give us a call 13 9684. As every claim is based on its own merits, you can check out our full terms & conditions via the Youi website/Home PDS -https://www.youi.com.au/GetPDS?riskType=BUI
I don't know if hail damaged my roof or the building last night and I made a claim so I can get an assessor to check for damage. If there is no damage, can I then cancel the claim?
I am a renter, have no contents insurance at this time. Planning a two month camping trip and want to cover my belongings from theft or damage. Laptop, camping fridge, tents, battery, solar panals, ipad , phones and heaps of other new expensive gear......am I barking up the wrong tree with you?
thanks for that, Youi won't insure us as we live in a flood zone. They simply said "no". Thanks though
I’m sorry if we could not insure your contents at your home address Jodi! We use flood mapping from various sources & use them to assess the risk, sometimes there’s instances that cause the address to fit outside our underwriting guidelines.
To answer your question, if we could have offered cover at your residential address, then you could have added an option for “Accidental Loss or Damage” to cover items when you’re away from home. I understand that this is now of little value unless you move to a different address where we’re able to provide you with cover. Thanks for your question & I’m happy to talk more & to check your address if you need to? My direct line is 0731563531 – Jeremy
Do you get a discount being a pensioner on home and contents insurance?
If your contents value is low (around $30k), try AAMI as they have premiums as low as $15 per month. All subject to individual circumstances of course. Cheers.
Sadly we don’t offer any pensioner discounts Tess, however we do ask more questions to get to know you & your home better which can save you on your premiums. Cheers Josh
I'm after contents insurance for a three bedroom home. I have the usual furnishing and approximately $40K worth of art? How much would it cost to insure?
Hi Daryl & thanks for your question. To be able to provide you with a quote, we’d need more information, for example, the location of your home, & the security etc. The premium is calculated on how we see the risk so we won’t know the premium before we receive the answers. You can start the quote online if you wish here https://www.youi.com.au/home-insurance or you can call 1300225975 to talk to a real person - Jeremy
if someone's house is insured for say $500,000 and it burns down and all is lost. Do you payout the entire $500,000 or does market value come into play? Secondly does the land value come off that $500,000 I am asking because I have had a very bad experience recently with business insurance and am now wondering how home insurance is assessed. Bad experience was not from your company
A great question & I’m sorry for whatever your experience was for your business insurance.
With Youi, we offer a “Sum Insured” type policy for our Building cover where you nominate the “sum insured”, the cost to rebuild your home. Land value is not included as it isn’t included in our cover. The property market value isn’t a factor either as you’re being covered to have the home re-built, not a new property purchased elsewhere.
If you made a claim & the entire home had to be rebuilt, we would need to rebuild your home to how it was prior to the incident, UP TO the sum-insured value that you selected. So, if you had a small 1-bedroom shack insured for $900k & if we could rebuild it for $200k, we would rebuild it for $200k. At the other extreme, if you had 10-bedroom stone castle & you chose a sum insured of only $200k, perhaps that wouldn’t be enough to adequately rebuild it to its former glory.
Have I answered your question? – Jeremy
In simple terms, lets say your house would cost $500,000 to build and the land value was $380,000, total $880,000. You need to take in to account debris removal and disposal after an incident of total loss. This, depending where the house is located can cost from $75,000 to $200,000 on average. Then there's the services like gas and electricity. Allow another $10,000. The worst thing you can do is under insure as insurers have an "Under Insurance" clause that can penalise you. So, $500,000 to build (rebuild) - at that value probably, allow about $150,000 for debris and disposal and $10,000 for services. Total insured $660,000 (guide only). Always best to get a professional to value a rebuild after damage as theres too many variables.
Hey Youi just a few questions:
1. What is Youi's policy and procedure in relation to managing a claim to conclusion in a timely fashion (e.g. from the royal commission, the Box Hill customer appears to have waited a long time to get her claim resolved while the Cannonville QLD customer's claim is still to be resolved)?
2. What is Youi's policy and procedure for maintaining its approved supplier list (e.g. from the royal commission, the Box Hill customer had a builder that appeared to be operating in breach of the laws and was not replaced to resolve the Box Hill customer's issue and also, that builder's work was not checked after having been "completed")?
3. When we take out home and contents insurance with Youi, are we required to maintain our home to meet the latest building code, law or regulation?
Great questions "Concerne", but I will leave Youi to answer those. One thing I will give you a tip on is question 3. Whilst your home should always comply with relevant building codes at the time of building, repairing or renovating, there's really nothing that I'm aware of that enforces owners to modify homes as codes change EXCEPT: if you become a landlord, i.e.: rent/lease/share/whatever and you have a legal tenant. There are a number of precedents in courts where the landlord has been found in breach of their "duty of care" to a tenant if the property has code faults. Equally, the managing agent has been found liable as well. A recent case was where a person cut their hand severely on front door glass. The court found the glass did not comply with the building code and the tenant was awarded over $800,000 in compensation. I wonder if Youi would cover anyone through their landlord insurance or through the legal liability cover of a contents policy if that was to be claimed against the owner, but somehow I doubt it based on your previous questions.
1) Our policies & procedures are detailed & have been significantly enhanced due to the findings of the two claims you mention & are audited regularly to ensure quality.
2) Additional steps & checks have been added to service provider requirements/quality measures, with auditing enhanced here also.
3) As a general rule, if we have assessed that your insured building was originally built to code at the time it was constructed, & the damage you’re claiming is a result of an insured event, it will be covered in full & brought up to current building standards. If it wasn’t originally built according to the building code at the time, we will consider the individual circumstances of the claim.
We are disappointed in the customer service, and the timeframe taken, in the two cases reviewed by the Royal Commission this week. We unreservedly apologise for this and will continue to work closely with these customers to settle their claims as soon as possible. We are confident the changes will further improve our customer experience, and we are committed to continuously getting better. Cheers Josh
Is my damaged carpet covered under contents insurance?
You’re right, carpet does fall under contents cover :) Damage to your contents caused by an insured event will have cover. If you’d welcome a call so I can help out, please email firstname.lastname@example.org with your policy details. Robyn.
Be careful of that "insured event" clause, they are evasive when you try to claim in saying that "event" is not an insured event , all subject to their interpretation. Dodgy as.
How much to pay to insure $100,000.00 house per year?
Thanks for getting in touch Wendy. We like to tailor the policy to our client’s needs by asking a few extra questions in the hope of finding extra savings. I’m keen to help if you would email email@example.com with your details or give us a bell on 139684. Robyn :)
Beware of Youi's Home & Home Contents policies. Be sure to get quotes based on "apples v apples" because Youi's policy is a "LEMON" compared to most other insurers policies. Try Budget Direct who have won many awards and are recommended by Canstar. Also try Woolworths as they have come up trumps. Youi is rated as 67th on Canstar's list - so there's lots of insurers who offer better cover.
Hey Youi Rep,
Please tell us exactly what are "Youidollars" and their benefit?
Hi Landlord, thanks for your question. Youi Rewards is a reward benefit you get in the form of Youi Dollars to use offers with our partners. You get half of your premiums in the form of Youi Dollars & there are a variety of offers & partners. Some of our partners are Flight Centre, Hungry Jacks, Boost Juice, Secure Parking, Event Cinemas amongst many others. All you need to do is have a policy with us, download the Youi App, set up your account, link your policy & away you go. Thanks & enjoy! Koppo
How to view my account?
Go to www.asic.gov.au. And that will give you an update on Youi’s latest $150,000 fine for deceptive sales conduct. Youi has been caught red handed by signing people up to policies without their knowledge or permission.
This is Youi’s 3RD FINE since August 2016 which totals $570,000 in fines.
Hi Ken, you can get onto our website and head to ‘Manage Policy’ and log in there. If you have any issues remembering your log in details, just give us a call on 1300 258 381 & we can help you with it. I hope this helps. ~ Cam
why do insurance companies access a home 200-300K over the cost of rebuilding ? surely the clean up cost is no more than 70K at most 1 loader , 1 tipper 1 day ?
$100 - $200k clean up and service disconnection is not uncommon these days after a major event. $50 - $75k was the norm to about 2005 if you owned a 2/3 bedroom weatherboard cottage. Tip fees are a killer too.
Remember, many insurers penalise you if you under insured and Youi is bound to be one, so look for an insurer that allows up to 20% under insurance cover if you’re not sure or get a pro to estimate reinstatement.
Great question noskie. When we replace a house, it’s more than just bricks & mortar. We need to cost in fees & permits with the local councils, the disconnection & re connection of utilities, cost of materials & labour. The new building also must meet current regulatory & safety requirements. We also allow up to 20% of the insured amount for clean-up & professional costs including engineers and architects or surveyors. I hope this helps noskie :O) Feel free to PM us if you need anything more ~ Cam
Can you use your own tradesman?
If you click on the 1 star reviews of Youi, you will find Youi only sends out workers (not necessarily tradesmen) from their own network. Most appear to be unqualified for the task from the comments.
Do yourself a favour - choose a reputable insurer !.
Great question Joe. Every good insurer will have their own network of suitably qualified tradespeople to carry out repairs & Youi is no different. The advantage of using one of our own repairers is that we’ve had a chance to monitor their quality of work, along with their customer service, over an extended period of time, giving us enough insight to know which repairer is best suited to the job. Having said that, we welcome our Clients to source their own quotes or trades & have no issues allowing them to do the work, provided their costs are fair & reasonable, & our Assessor is happy with their method of repairs. The reason we like to have a hands on approach with repairs, is that we guarantee the quality of any repairs we authorise, so we need to be confident the tradesperson is up to the task & the repairs will stand the test of time. If you are going through a claim currently, or even if you just wanted to chat to someone further about this, please don’t hesitate to give us a call on 13 96 84. Cheers, Ian.
I see lots of nice comments about the price of the policy, but how about when a claim is made ... are they still good? After all, the premium is only half the story.
Thanks for your interest Grahame, we have lots of feedback you can view on our Youi Wall, here's the link: https://www.youi.com.au/wall If you’re interested I’m happy to look into something for you if helps?
I am in Northern Territory with our own insurance company owned by the NT Government but the CLP (Country Liberal Party) sold TIO to Allianz and now my premium has gone from $331.74 to $404.51 per month. Just got my renewal notice and gone up another $12.10 with no claims and no change in circumstance.
Been checking this product review site and it seem non of our insurance companies are worth.
Let me know when you have found a good one at reasonable price??
How do I cancel my contents insurance? I have not been able to find any information on the YOUI website.
Hi Loulou67, we just need to confirm your ID over the recorded line to cancel. You can call us on 139684 or if you provide your policy & phone numbers along with the best time for us to call - I'll arrange for a member of our team to get in touch. Thanks, Kerry.
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