2Youi Third Party Fire & Theft Car Insurance
Part of Youi Car Insurance  4.0 (7,128)

Youi Third Party Fire & Theft Car Insurance

 Verifiedyoui.com.au
2.9

30 reviews · Statistics

PositivevsNegative
43% · 1315 · 50%
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Claim Resolution Time
  • 2-4 weeks (1)
Claim ApprovedYes (0) · No (1)
Value for Money
2.6 (20)
Customer Service
2.9 (20)
Timeliness
2.9 (17)
Job Satisfaction
2.5 (13)
Transparency
2.6 (20)
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Reviews

Youi Car Insurance › Third Party Fire & Theft30 reviews
Akram Malik
Akram Malik7 posts
  Third Party Fire & Theft

DECEPTION

I wanted an insurance from RACQ and not from any other and i had put my search for it. Unknown to me Youi came on the top. I was all the time believing that I was getting a quote from RACQ. Youi did not at any time disclose it to me, that they are not RACQ, or represent them and i signed with them for a yearly premium of $488.72. But when I looked at the documents received by email, I discovered the deception, I cancelled the policy, and got the same kind of cover from RACQ for $243. This was dishonest and amounted to "OBTAINING BY DECEPTION" Show details
Leena
LeenaVICGreater Melbourne (Metropolitan), VIC35 posts
  Verified Third Party Fire & Theft

Cheapest if you have claimed car insurance previously

Over the decades, I used most of car insurance company and claimed all not at fault.

RACV, AAMI, REAL, GIO, QBE, Budget, Shannon's, Suncorp and just joined Youi.

Basically when you claim, the attitude is all the same.
Only difference is how flexible of options they can achieve and offer the best price to beat other company.

When you just join, of course everything is fantastic!

Youi had a technical issue with their rewards program. They fixed it within 2 days. Thank you.

I really hope Youi to add some shopping centre vouchers;) Show details

Value for Money
Customer Service
Timeliness
Transparency
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Rajbinder S.
Rajbinder S.2 posts
  Third Party Fire & Theft

Don’t bother

What stupid company is, you put all the details and asked so many extra question. They won’t give you quote online don’t know why they even have online thing they call you and waste your another 15-30 mins! so annoying, quote they give you is not cheaper either. Show details
Jake
JakeQLDWide Bay-Burnett, QLD
  Verified Third Party Fire & Theft

Very friendly and efficient service

Signed up for a policy in less than an hour. They were very friendly and helpful. Was very happy with the price. Show details
Value for Money
Wihan
Wihan
  Third Party Fire & Theft

Does not try to protect you

Definitely not good value. They do not try to look into your claim and do not protect you, it feels as though you are treated like another number giving them money. Do not recommend at all. Show details
Customer Service
Transparency
Ridu1010
Ridu1010WAPerth, WA3 posts
  Third Party Fire & Theft
Peter Griffin
Peter GriffinTASHobart, TAS2 posts
  Third Party Fire & Theft

Wastes your time, don’t give your number

I was trying to get a quote online but they just wasted my time, they’ll ask for your phone number for verification won’t give you a quote and will keep on haggling you. Block it and they’ll call you back from different numbers. Why - Because their quotes are no value for money and people will just turn away if they see the quote online Show details
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raisyylopezz
raisyylopezzSAMetropolitan Adelaide, SA
  Third Party Fire & Theft

Youi Customer service

Hi this is my review on Youi Compensation & Third Party Fire and Theft insurance!

I have dealt with different insurance companies over the years to insure my Golf R and I have not had a better experience than the one Nikki from Youi has provided me.

Nikki went out of her way to make sure that I was getting the best competitive price that I could get. Her understanding and perspective about her job is spot on, she didn't feel like a sales person like other insurance companies call agent. Her recommendation for what's best for my vehicle for my car was spot on.

I will definitely be looking to signing with Youi in the future. Show details

Value for Money
Ozrailway
Ozrailway
  Third Party Fire & Theft
greatsouthernsky
greatsouthernsky3 posts
  Third Party Fire & Theft

Great Insurance Company

My experience with Youi has been great. The 2 Rep's (Shane & Alex) I've dealt with have been very helpful & efficient. Price is also the lowest I could find. I've also moved my home insurance to Youi.
My Previous 2 insurance companies were painful, a lot of time-wasting and their premiums went up ⅓ after the 1st introductory year...Youi has kept my premium the same. Every so often in life, you come across a company that's doing it better than the rest, I'm impressed. Show details
Ronald K
Ronald KMelbourne16 posts
  Third Party Fire & Theft

Shifty scam on sign up to get $1000 extra excess from their customers !

Great way to trick people and possibly screw them out of an extra $1000

I Just spent 30 minutes filling out the online application
Then on the final page before payment they tell you theat there will be 'an additional $1000 excess for any claims made within the first 90 days of taking out this policy'
Are you for real ? So on top of the excess there is a $1000 excess ?????
YOu are a bunch of shifty liars !!
You force people to giving all of their personal details to get a quote , then drop this fact on the last page before payment.
Thats misleading !!! Lucky i saw it !!
Why would you not put this in the excess section ?

Was about to insure 2 cars with you and maybe our house. Will look elsewhere now.

Thats so shifty !!!! Show details

Dana
DanaSydney16 posts
  Third Party Fire & Theft

Super Inconvenient

As previous reviews have stated, it seems impossible to get a quote without talking to somebody on the phone. I assume this is a sales tactic, but it seems to be working in the opposite for them. If I had been emailed a quote instantly like every other insurance company, I more than likely would've chosen Youi for my insurance.  Show details
Tess
TessTASHobart, TAS3 posts
  Third Party Fire & Theft

Junk policies

Happy to take your money and give many half truths. Try to claim and it is almost impossible to get them to stand by the policy. Junk policies with conditions next to impossible to meet, fo example if someone hits you, you need to get 3 different bits of id from them, if not Youi walk away.

Disgraceful company and I'm moving all of my insurance away. Show details

Aer
AerVictoria4 posts
  Third Party Fire & Theft

Horrible Quotation Experience and extremely Expensive

After Spending 10minutes Online putting he details in to get a get a quote at the end they asking for your number and you get nothing online. someone will call you and ask you all the question again over the phone with the worst attitude that a sale person can ever have. The quote that I was given was three times more than what I am currently paying with CGU. All those TV advertisement you see those people saving a few hundred is promotion lie. Plus the online quote planform is apparently just for collecting your personal information gods knows for what purpose.
*Dont waste your time with YOUI * Show details
Jacq
JacqQLDSouth East Queensland, QLD2 posts
  Third Party Fire & Theft

Perfect for what I need

I bought a cheap 2nd hand vehicle and phoned Youi to get 3rd party Fire & Theft. The call centre operator was English speaking, clear, courteous and a joy to deal with. She helped me to get the best option which was value for money not only on this vehicle but also on my existing policy for comprehensive cover on my 1st vehicle. I have been with Youi for the past 12months and will probably renew with them. Show details

Questions & Answers

Julie F.
Julie F. · Third Party Fire & Theft Car Insurance

Hi l was driving my friend's car who is insured with youi and l had an accident, am l covered on his insurance? l am fully licenced and am over 25.

Haberfield Guy.
Haberfield Guy.  

You realise that this isn't the Youi website right?

Details

Compare all Youi Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Home and Contents and MotorcycleBusiness, Home and Contents and MotorcycleBusiness, Home and Contents and Motorcycle
Coverage TypeThird Party, Fire and TheftComprehensiveThird Party Property Damage
UnderwriterYouiYouiYoui
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Not OfferedIncludedNot Offered
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraReduced Excess Optional ExtraReduced Excess Optional Extra
Choice of RepairerOptional ExtraOptional ExtraNot Allowed
After Accident Care
Hire Car after an Incident

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair

Not Included

Emergency Transport & AccommodationCombined with Emergency Repairs, up to $1,000 before excessCombined with Emergency Repairs, up to $1,000 before excessNot Included
Towing Costs IncludedIncludedNot Included
Hire Car after a No Fault Accident

Not Included

Included, benefit will cease from the the time the first of the following occurs:

  • when your car is paid for a total loss; or
  • when the vehicle is returned to you following repair

Not Included

Essential / Emergency RepairsCombined with Emergency Transport & Accommodation, up to $1,000 before excessCombined with Emergency Transport & Accommodation, up to $1,000 before excessNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged

Not Included

Lock and Key ReplacementIncluded up to $1,000Included up to $1,000Not Included
Transit Cover Not IncludedNot IncludedNot Included
Trailer & Caravan CoverNot IncludedNot IncludedNot Included
Child Safety Seats and PramsBaby Seat Replacement IncludedBaby Seat Replacement IncludedNot Included
New-for-old Car Replacement

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered
Personal Property CoverIncluded up to $750 per claim, up to $150 per itemIncluded up to $750 per claim, up to $150 per itemNot Included
Uninsured Motorist Benefit Included up to $5,000Not IncludedIncluded up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismNot IncludedIncludedNot Included
FireIncludedIncludedNot Included
CollisionNot IncludedIncludedNot Included
Natural EventsNot IncludedIncludedNot Included
Theft or Attempted TheftIncludedIncludedNot Included
Awards 201920192019
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