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Youi Third Party Fire & Theft Car Insurance

Youi Third Party Fire & Theft Car Insurance

3.1 from 20 reviews · View Statistics

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Reviews

3.1

20 reviews
  • Value for Money
    2.7 (12)
  • Customer Service
    3.0 (10)
  • Timeliness
    3.6 (7)
  • Job Satisfaction
    3.0 (4)
  • Transparency
    2.6 (10)
  • Claim Resolution Time
    • 2-4 weeks (1)
  • Claim ApprovedYes (0) · No (1)
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F64VAL

F64VALMelbourne

  • 11 reviews
  • 6 likes

Shifty scam on sign up to get $1000 extra excess from their customers !

published
Value for Money
Transparency
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Dana

DanaSydney

  • 8 reviews
  • 7 likes

Super Inconvenient

published

As previous reviews have stated, it seems impossible to get a quote without talking to somebody on the phone. I assume this is a sales tactic, but it seems to be working in the opposite for them. If I had been emailed a quote instantly like every other insurance company, I more than likely would've chosen Youi for my insurance.

Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
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Tess

TessHobart, TAS

  • 2 reviews
  • 1 like

Junk policies

published

Happy to take your money and give many half truths. Try to claim and it is almost impossible to get them to stand by the policy. Junk policies with conditions next to impossible to meet, fo example if someone hits you, you need to get 3 different bits of id from them, if not Youi walk away.

Disgraceful company and I'm moving all of my insurance away.

Value for Money
Customer Service
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Aer

AerVictoria

  • 2 reviews
  • 1 like

Horrible Quotation Experience and extremely Expensive

published

After Spending 10minutes Online putting he details in to get a get a quote at the end they asking for your number and you get nothing online. someone will call you and ask you all the question again over the phone with the worst attitude that a sale person can ever have. The quote that I was given was three times more than what I am currently paying with CGU. All those TV advertisement you see those people saving a few hundred is promotion lie. Plus the online quote planform is apparently just for collecting your personal information gods knows for what purpose.
*Dont waste your time with YOUI *

Value for Money
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Jacq

JacqSouth East Queensland, QLD

  • 2 reviews

Perfect for what I need

published

I bought a cheap 2nd hand vehicle and phoned Youi to get 3rd party Fire & Theft. The call centre operator was English speaking, clear, courteous and a joy to deal with. She helped me to get the best option which was value for money not only on this vehicle but also on my existing policy for comprehensive cover on my 1st vehicle. I have been with Youi for the past 12months and will probably renew with them.

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Great experience

published

new policy, felt Tash was fantastic, got me everything i wanted in a policy, very knowledgeable, extremely friendly. cost was much lower than other companies, great experience, i would recommend

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May L.

May L.

  • 2 reviews

I saved a lot going to youi

published

it was so easy and I had an call also to help me and all I wanted was done so fast.they are friendly and under stands what you want . treat you as an person not just an number.

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The reviewer stated that an incentive was offered for this review

They ask too many personal details over the phone. On and on and on...

published

The online form asked for too many personal details prior to a simple quote.
Then they get you to give your phone number, then ask many more personal questions.
I just wanted a rough estimation.
Be careful.

Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
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Absolutely Superb Customer Service!

published

The young mans name was Kendall and he was very professional and accurate, he showed caring and compassion and explained in great detail anything that I questioned. I am one very happy new customer and I am more than happy with my policy and plan moving forward, its pretty much all thanks to the way Kendall handled his job. well done Youi for hiring a caring compassionate human being! He will be an asset to your company. I hope everyone has a fantastic Xmas because I will now. Peace of mind! Very happy!
Barb Paki

Value for Money
Customer Service
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Mick W

Mick WIllawarra, NSW

Overpriced for what you get!!! get a comprehensive quote from elsewhere!!

published

Was easy to set up however after I took the policy out someone suggested that I was paying more than a comprehensive policy would cost. I quoted it with NRMA and yep the comprehensive policy was $10 pm CHEAPER than third party and theft.

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ARG

ARGGoldfields, WA

Avoid

published

Have been with Youi for the last three years taking out home and contents insurance. Called and advised that I have changed address. I made one claim throughout the whole three years I was with Youi. Went through the process of being asked the relevant questions, only to be told the system was coming up with a message advising that I couldn't take out home and contents insurance, because of the one claim I had made. I queried this and was repeatedly advised it was because of the one claim I had made! What a JOKE!!

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Pete

Peteperth

  • 3 reviews
  • 5 likes

Be Warned......

published

Took out car insurance based on good feedback on this site and comparable prices to other companies. When taking out the insurance they want to know what suburb you work in. I advised I was not working but would go labour hire soon. This means different locations with every assignment and you need to advise Youi EVERY time the work location changes so they can recalculate the risk to themselves. As far as I am aware no other insurance company does this. They wanted another 69 dollars to cover me for driving to where my current assignment is (2 weeks work and the car is parked on the companies property off the road on a fenced block with the front gate open during business hours) I cancelled the insurance and have gone elsewhere.

Value for Money
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Sydney

SydneySydney

  • 13 reviews
  • 7 likes

Expert Fake Loveliness

published
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Luke

LukeSouth East Queensland, QLD

Awesome service!

published

My experience with Auden was great! He had awesome professionalism however was still able to have a good chat and made the whole process enjoyable and smooth! Thanks so much

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JFC

JFCMelbourne

  • 10 reviews
  • 17 likes

Go with YOUI - they’re great!

published

From the cheerful and friendly guy who answered the phone initially to my excellent consultant Drew - YOUI are a breath of fresh air to deal with. Everything was explained really well and all of my questions patiently answered. YOUI cover all the basics and minimise the “fluff” that you just don’t need.

No-one enjoys shelling out for insurance but with YOUI it doesn’t feel like you’re being ripped off and it was as painless as it can be!

I have been with 2 other well known insurance companies over the years but YOUI have been the best by far.

When I had one small claim years ago it was seamless dealing with them.

GO WITH YOUI - YOU WON’T REGRET IT!

Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
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Easy to understand

published

The policy was quoted and sorted in a very quick time. The operator was easy to understand - clear and concise. Questions are sometimes a bit odd though. Other than that I was happy with the service

Insurance claim madeNo
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Marty G

Marty GMelbourne

Youi are just AWESOME!

published

Great value, great people to deal with. Every part of my Youi experience has been AWESOME. The people on the phones are a pleasure to deal with, the value for money is fantastic, and they all went the extra mile to get me the maximum discount by bringing my policies together at Youi. Couldn't be happier!

Insurance claim madeNo
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First car! First Insurance Policy! Fantastic off to a great start - thanks Youi!

published

As far as my policy and helpful assistance with Melissa at the other end of the line! She was extremely helpful and assisted me in my first car insurance policy. So..first car and first insurance policy I am off to a great start for the next chapter of my life! Thanks Melissa and thank you Youi!

Insurance claim madeNo
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Our life with Youi

published

Our multiple policy's attracts great, appreciated and fair discounts. The call centre staff are awesome and make the process so 'humanely easy'. I prefer this than the online system (old fashioned).

Insurance claim madeNo
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Mario

MarioNarre Warren South

My Youi experience

published

Youi is a fantastic company and I use them on several of my vehicles. I find their prices quite good. However, I find most of their customer service team so annoying. They overdo their customer service so much that it sounds corny and false. I do hope they change this in the near future as I need to renew my insurance soon...

Insurance claim madeNo
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Questions & Answers

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Youi Third Party Fire & Theft Car Insurance

Details

Compare all 3 Youi Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Home and Contents and Motorcycle
Coverage TypeThird Party, Fire and Theft
UnderwriterYoui
Legal Liability Cover Included up to $20 million
Roadside Assistance Not Offered
Reduced or Zero Excess Windscreen CoverReduced Excess Optional Extra
Choice of RepairerOptional Extra
After Accident Care
Hire Car after an Incident

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair
Emergency Transport & AccommodationCombined with Emergency Repairs, up to $1,000 before excess
Towing Costs Included
Hire Car after a No Fault Accident

Not Included

Essential / Emergency RepairsCombined with Emergency Transport & Accommodation, up to $1,000 before excess
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Offered
Hire Car after Theft

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged
Lock and Key ReplacementIncluded up to $1,000
Transit Cover Not Included
Trailer & Caravan CoverNot Included
Child Safety Seats and PramsBaby Seat Replacement Included
New-for-old Car Replacement

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered
Personal Property CoverIncluded up to $750 per claim, up to $150 per item
Uninsured Motorist Benefit Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismNot Included
FireIncluded
CollisionNot Included
Natural EventsNot Included
Theft or Attempted TheftIncluded
Compare all 3 Youi Car Insurance

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