Perfect for what I need
I bought a cheap 2nd hand vehicle and phoned Youi to get 3rd party Fire & Theft. The call centre operator was English speaking, clear, courteous and a joy to deal with. She helped me to get the best option which was value for money not only on this vehicle but also on my existing policy for comprehensive cover on my 1st vehicle. I have been with Youi for the past 12months and will probably renew with them.
new policy, felt Tash was fantastic, got me everything i wanted in a policy, very knowledgeable, extremely friendly. cost was much lower than other companies, great experience, i would recommend
I saved a lot going to youi
it was so easy and I had an call also to help me and all I wanted was done so fast.they are friendly and under stands what you want . treat you as an person not just an number.
The reviewer stated that an incentive was offered for this review
Absolutely Superb Customer Service!
The young mans name was Kendall and he was very professional and accurate, he showed caring and compassion and explained in great detail anything that I questioned. I am one very happy new customer and I am more than happy with my policy and plan moving forward, its pretty much all thanks to the way Kendall handled his job. well done Youi for hiring a caring compassionate human being! He will be an asset to your company. I hope everyone has a fantastic Xmas because I will now. Peace of mind! Very happy!
My experience with Auden was great! He had awesome professionalism however was still able to have a good chat and made the whole process enjoyable and smooth! Thanks so much
Go with YOUI - they’re great!
From the cheerful and friendly guy who answered the phone initially to my excellent consultant Drew - YOUI are a breath of fresh air to deal with. Everything was explained really well and all of my questions patiently answered. YOUI cover all the basics and minimise the “fluff” that you just don’t need.
No-one enjoys shelling out for insurance but with YOUI it doesn’t feel like you’re being ripped off and it was as painless as it can be!
I have been with 2 other well known insurance companies over the years but YOUI have been the best by far.
When I had one small claim years ago it was seamless dealing with them.
GO WITH YOUI - YOU WON’T REGRET IT!
Easy to understand
The policy was quoted and sorted in a very quick time. The operator was easy to understand - clear and concise. Questions are sometimes a bit odd though. Other than that I was happy with the service
Youi are just AWESOME!
Great value, great people to deal with. Every part of my Youi experience has been AWESOME. The people on the phones are a pleasure to deal with, the value for money is fantastic, and they all went the extra mile to get me the maximum discount by bringing my policies together at Youi. Couldn't be happier!
First car! First Insurance Policy! Fantastic off to a great start - thanks Youi!
As far as my policy and helpful assistance with Melissa at the other end of the line! She was extremely helpful and assisted me in my first car insurance policy. So..first car and first insurance policy I am off to a great start for the next chapter of my life! Thanks Melissa and thank you Youi!
Our life with Youi
Our multiple policy's attracts great, appreciated and fair discounts. The call centre staff are awesome and make the process so 'humanely easy'. I prefer this than the online system (old fashioned).
My Youi experience
Youi is a fantastic company and I use them on several of my vehicles. I find their prices quite good. However, I find most of their customer service team so annoying. They overdo their customer service so much that it sounds corny and false. I do hope they change this in the near future as I need to renew my insurance soon...
|Category||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Business, Home and Contents and Motorcycle|
|Coverage Type||Third Party, Fire and Theft|
|Legal Liability Cover||Included up to $20 million|
|Roadside Assistance||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Reduced Excess Optional Extra|
|Choice of Repairer||Optional Extra|
|After Accident Care|
|Hire Car after an Incident|
Optional extra, benefit will cease from the time the first of the following occurs:
|Emergency Transport & Accommodation||Combined with Emergency Repairs, up to $1,000 before excess|
|Hire Car after a No Fault Accident|
|Essential / Emergency Repairs||Combined with Emergency Transport & Accommodation, up to $1,000 before excess|
|Pay As You Drive / Fixed Kilometre Discount||Not Offered|
|Hire Car after Theft|
Included, benefit will cease from the the time the first of the following occurs:
|Lock and Key Replacement||Included up to $1,000|
|Transit Cover||Not Included|
|Trailer & Caravan Cover||Not Included|
|Child Safety Seats and Prams||Baby Seat Replacement Included|
|New-for-old Car Replacement|
Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:
|Personal Property Cover||Included up to $750 per claim, up to $150 per item|
|Uninsured Motorist Benefit||Included up to $5,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Not Included|
|Natural Events||Not Included|
|Theft or Attempted Theft||Included|
Other Car Insurance
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