2Youi Third Party Property Only Car Insurance
Part of Youi Car Insurance  4.0 (7,128)

Youi Third Party Property Only Car Insurance

 Verifiedyoui.com.au
3.4

45 reviews · Statistics

PositivevsNegative
60% · 2717 · 38%

Claim Resolution Time
  • 2-4 weeks (1)
Value for Money
2.7 (26)
Customer Service
3.2 (25)
Timeliness
3.2 (17)
Job Satisfaction
2.3 (6)
Transparency
2.9 (21)
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Reviews

Youi Car Insurance › Third Party Property Only45 reviews
Yu Z.
Yu Z.
  Third Party Property Only

Instead of calling customers, call them money

Pay attention their hidden policy for access fee! Extra $1000 within first 3 month. It is really funny a third party is expensive than others full covered insurance! Show details
Timeliness
Nikuma
NikumaSAMetropolitan Adelaide, SA12 posts
  Third Party Property Only

Rip off

I was paying $52 a month, they increased the premium by 65% to $85 a month, I called and asked for a review, they brought it down to $71 a month. I immediately cancelled the policy and switched to Allianz who insured our car for $29 a month. Show details
Value for Money
Customer Service
Timeliness
Transparency
wato
watoNSWSydney, NSW53 posts
  Third Party Property Only
Value for Money
Expensive greed
Expensive greed
  Third Party Property Only

Over $200 more expensive

The NSW government comparison website chose Youi seemingly by default after declining QBE, the cheapest. Within 5 hours I tried to cancel the CTP insurance without success. Disgusting loss of over $200 when the cost of living is spiralling. Expensive mistake, joining many others in complaints. Show details
Customer Service
Timeliness
Ash D
Ash D12 posts
  Third Party Property Only
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Not happy Jan
Not happy JanNSWSydney, NSW
  Third Party Property Only
Value for Money
Customer Service
Timeliness
Transparency
Jo Youssef
Jo YoussefQLDSouth East Queensland, QLD4 posts
  Verified Third Party Property Only
MikeB
MikeBMelboune14 posts
  Third Party Property Only

Youi Sucks - Just wanted a quote online, insisted someone call me, 30 minutes latter

I tried to get a quote online, should only take 5 minutes max.
But no, Youi strung me out, insisting someone call me and the process kept on going.
Obviously Youi were trying to get me emotionally committed to buying the policy,
thinking I'd sunk so much time that I'd agree to any price just to stop the pain. Show details
Pat
Pat2 posts
  Third Party Property Only

Barest minimum cover & rather than being pressured into comprehensive cover was able to view listed options

After comparing several insurance companies Youi provided the best value for money.
Found Ms Renelle Sparrow to be an absolute pleasure to deal with and in no way was I pressured to commit to coverage I didn’t require Show details
Rosscoe
RosscoeTASHobart, TAS3 posts
  Third Party Property Only

Happy Jan

Fun and professional on a Saturday night. Woking hard to match other quotes. Followed up on my Questions. Did what they said they would do. Don't know what else I could say. Show details
Not Happy
Not Happy2 posts
  Third Party Property Only

Extremely expensive, and annoying sign up process

I was quoted over $700 annually for my 15 year old car for just third party property damage. To get a quote is also a pain as you need to speak with them Show details
Value for Money
Customer Service
Transparency
CHERYL
CHERYLQLDSouth East Queensland, QLD2 posts
  Third Party Property Only

great service from Africa

The assistant who helps us obtain the insurance was the best customer service I have experienced in a long time. She helped us through the whole thing and was very polite and answered all our questions. Thanks South Africa. Show details
Value for Money
Customer Service
Timeliness
Transparency
Martin B
Martin BVICSouthwest, VIC11 posts
  Third Party Property Only

a million questions and personal details before offering a price indication then

More expensive than other major insurers for less than 5000k a year third party, had to endure loaded and personal questions to get a price...over 50 lowest risk etc etc..."how often do you use your phone whilst driving..."? REALLY? excess over $900 and quote which took over 30 min inc online time to be presented with 20% more than current..... had they asked have you other policies to bring with you etc I would have offered "yes" about 8 of them. I was also suspect on quote being based on some very specific behaviours etc so BEWARE when an incident occurs when doing something Not Stated..... just saying. Show details
Value for Money
Customer Service
Timeliness
Transparency
Marion
MarionQLDFar North Queensland, QLD
  Third Party Property Only

Great, absolutely need it

Policy was almost too easy to set up, customer service was great, explained really well.
Been with YOUI for around 10 years, both houses and cars, service always fantastic.
I haven't lodged any claims, so can't speak that, but I am sure the service will be terrific as usual. Show details
Louis
LouisNSWSydney, NSW
  Third Party Property Only

Had insurance with youi they automaticly renewed policy and removed money from bank account

Taken money out of account and renewed insurance automatically beware of this happening to you I feel this is quite wrong to just renew policy and would not recommend them for future insurance Show details

Questions & Answers

No questions yet. Read all questions about Youi Car Insurance.

Details

Compare all Youi Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Business, Home and Contents and MotorcycleBusiness, Home and Contents and MotorcycleBusiness, Home and Contents and Motorcycle
Coverage TypeThird Party Property DamageComprehensiveThird Party, Fire and Theft
UnderwriterYouiYouiYoui
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Not OfferedIncludedNot Offered
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraReduced Excess Optional ExtraReduced Excess Optional Extra
Choice of RepairerNot AllowedOptional ExtraOptional Extra
After Accident Care
Hire Car after an Incident

Not Included

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair

Optional extra, benefit will cease from the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss; or
  • when the car is returned to you following repair
Emergency Transport & AccommodationNot IncludedCombined with Emergency Repairs, up to $1,000 before excessCombined with Emergency Repairs, up to $1,000 before excess
Towing Costs Not IncludedIncludedIncluded
Hire Car after a No Fault Accident

Not Included

Included, benefit will cease from the the time the first of the following occurs:

  • when your car is paid for a total loss; or
  • when the vehicle is returned to you following repair

Not Included

Essential / Emergency RepairsNot IncludedCombined with Emergency Transport & Accommodation, up to $1,000 before excessCombined with Emergency Transport & Accommodation, up to $1,000 before excess
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot Offered
Hire Car after Theft

Not Included

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged

Included, benefit will cease from the the time the first of the following occurs:

  • after a total hire period of 14 days;
  • when your claim is paid for a total loss;
  • when the car is returned to you following repair; or
  • when the car is returned to you when it is recovered undamaged
Lock and Key ReplacementNot IncludedIncluded up to $1,000Included up to $1,000
Transit Cover Not IncludedNot IncludedNot Included
Trailer & Caravan CoverNot IncludedNot IncludedNot Included
Child Safety Seats and PramsNot IncludedBaby Seat Replacement IncludedBaby Seat Replacement Included
New-for-old Car Replacement

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered

Car replacement or the replacement cost of a new one if the car is assessed as a total loss within the first 24 months:

  • since it was registered in the policy holder's name and had less than 500 km on the odometer
  • it had travelled less than 40,000 km since it was first registered
Personal Property CoverNot IncludedIncluded up to $750 per claim, up to $150 per itemIncluded up to $750 per claim, up to $150 per item
Uninsured Motorist Benefit Included up to $5,000Not IncludedIncluded up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismNot IncludedIncludedNot Included
FireNot IncludedIncludedIncluded
CollisionNot IncludedIncludedNot Included
Natural EventsNot IncludedIncludedNot Included
Theft or Attempted TheftNot IncludedIncludedIncluded
Awards 201920192019
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