1 photo
YourGrocer

YourGrocer (page 2 of 5)

4.6 from 110 reviews · View Statistics
See the Best Supermarkets in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by YourGrocer

Reviews

  • Value for Money
    4.4 (27)
  • Product Quality
    4.6 (28)
  • Return Claim MadeYes (0) · No (25)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Nic
NicGreater Melbourne (Metropolitan), VIC

I’m probably never going grocery shopping again!

published

I was getting into the habit of just ordering takeaway because I’m too lazy to go grocery shopping. Now I can order from 3 different speciality shops at the markets and have it at my door around dinner time. They even unpacked it all for me.

Value for Money
Product Quality
Julie
JulieGreater Melbourne (Inner), VIC
  • Verified

Wish I had tried this earlier!

published

Fantastic Service, so super easy and convenient.
Courteous service and delivered all my favourite items from Maria’s Pasta when they said they would. I Will definitely be using this service again.

Value for Money
Product Quality
Incentivised Review No

Other Supermarkets

 
 

0.0
(1,234)
Hanna B
Hanna BSydney
  • 2 reviews
  • 3 likes

Lots of small disappointments

published

I really want to love this service but I just can't. So many of my deliveries have missing items. Once, they told me toilet paper and bread were out of stock at an IGA – really!? It defeats the purpose if I just have to go out to the shops myself to pick up whatever they've missed. I also recently signed up (again) to give them another shot. They claim that the monthly subscription is for "free unlimited delivery" but it turns out that's only for orders over $60. I don't recall that being mentioned anywhere when I signed up for "unlimited delivery" which feels dishonest and exploitative.

Value for Money
Product Quality
Supermarkets

Find out how YourGrocer compares to other Supermarkets

Know better, choose better.

Compare all
Tanya
TanyaGreater Melbourne (Metropolitan), VIC

too late and not there.

published

HI - I have been happy with YourGrocer for the past two deliveries. However - Sunday evening I had an
order for 4-6pm. Late delivery at 6.50pm, excusable because of traffic etc.

BUT Someone's Else's order in the box. Only two items of my long list.
The poor delivery guy was as dumbfounded as I as we went through my actual
list on his phone. Nope, only two items of mine.
I needed my delivery as I have a busy week.
This was unacceptable.
It is now Monday morning and I cannot access the company before 9am.
Not happy and will probably not use again. This appears to come down to the two main stores
that were involved or the co-ordination of the order for those stores.

Incentivised Review No
ErinV
ErinV
  • 2 reviews
  • 1 like
  • Verified

Best service, life-changing convenience

published

Your Grocer makes online grocery shopping fun and convenient. I can get a weekly shop done in 10 minutes on my phone, and have access to some of the best local butchers, bakers, green grocers in Melbourne. If I ever have a issue with an order it is promptly resolved.

Value for Money
Product Quality
know
knowVictoria
  • 3 reviews
  • 1 like

Your Grocer just become my Grocer

published

First time user and will be using always .... very happy with service and quality of products .... Big plus they shop at all our favorite stores thanks all for great service

Value for Money
Product Quality

Exceptional Service

published

YourGrocer is fantastic with the variety of shopping options for fruit and veg and other produce. I like the fact that it’s supporting local retailers and knowing you are getting the freshest produce. Definitely saves me time not having to go through all the hustle and bustle of shopping myself. Customer service is great and I am one happy customer. Will be using YourGrocer for the future.

  • Verified

The future is here for grocery shopping

published

We love YourGrocer, and it ticks so many boxes. The selection of food is great (including ethically sourced produce), the prices are very competitive, and the communication is exceptional. It's also been a huge time saver as it has forced our household to plan meals ahead, freeing up time for more exciting things during the week!

Other Supermarkets

 
 

0.0
(1,234)

Wonderful Service

published

Great service, wide range of choice, high quality food and produce.
Friendly, helpful staff. Very pleased. Will continue to use.

Supermarkets

Find out how YourGrocer compares to other Supermarkets

Know better, choose better.

Compare all
  • Verified

Less time shopping and more time living. Eat well and buy local.

published
Amber
AmberGreater Melbourne (Inner), VIC
  • 2 reviews

Great service

published

Love this service as an alternative to Aussies Farmers Direct - in fact it’s better with more flexibility around orders & deliveries. Convenient, good quality products & fair pricing. Plus a commitment to reducing waste & packaging

Best service ever

published

I was delighted with my first order with Your Grocer and will using them regularly. As an ex Aussie Farmers customer I was keen for an alternative to the big supermarkets. Groceries are easy but you never know what you are going to get with fruit and veg and I was delighted with the quality that I received through Your Grocer. Not only did I get free same day delivery with a 4-6pm delivery window, I got a friendly text message when they were on the way to narrow that down to a minute window! Why can't Aussie Post, Amazon and TNT do that? Well done guys, I hope you are a huge success.

Excellent Service

published

A great friendly service delivering market quality produce to your door. It’s so hard to find time to get to the market and keep a steady supply of fresh fruit and veg for my kids lunchboxes and snacks. The prices are consistent with the prices I normally pay at Prahran Market.

Brilliant service

published

I'm so pleased to have found your service as it's near impossible for me to shop at these stores due to illness. I have received my order efficiently and exactly what I ordered fresh and delicious

Other Supermarkets

 
 

0.0
(1,234)
BronwynS
BronwynSNorth melbourne
  • Verified

Fantastic service

published

I’ve been missing Aussie Farmers and decided to give yourgrocer a try. I am extremely happy with the service; in fact, it’s even better than Aussiefarmers. The range of suppliers you can order from is brilliant and I love that they deliver at requested times, even sending an sms when they have a precise ETA.

Supermarkets

Find out how YourGrocer compares to other Supermarkets

Know better, choose better.

Compare all
  • Verified

Convenient - Great produce

published

Right on time with delivery and the produce was great! Will use again for sure. Thanks again YourGrocer! I’ll be back!

JessNorthside
JessNorthsideGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Love YourGrocer!

published

Have been using this service for a little while now and it just keeps getting better. Delivery drivers are always prompt and friendly, assisting me to unpack. Communication around substitutes is perfect. Getting same day delivery from independent grocers, deli's bakeries and markets is pretty amazing! The green grocer at MnM Fruits at Preston Market packs a fruit & vege box that is fresher than I've ever seen and is so lovingly presented I almost don't want to unpack it!

Innercity
InnercityMelbourne

Total rip off

published

This service is a total rip off - some of their markups are over 100% of instore prices. Plus they charge delivery! Be careful!!

YourGrocer
YourGrocerYourGrocer
Innercity
Innercity

You were notified of this weeks ago.

YourGrocer
YourGrocerYourGrocer

Ok, thanks Innercity. We're working on it right now!

DKP
DKPMelbourne
  • 2 reviews
  • 1 like

Such a great service!

published

We’ve been using your grocer for a couple of months now & absolutely rave about it. Incredible service, always in delivery window, communication clear if substitutes not available, great customer service via email & the best bit - really great groceries from all your favourite stores. I love that there is no minimum per store & that I can access the markets. All it needs now is terramadre on the store list!

Heidi
Heidi
  • 2 reviews

I'm so happy

published

I'm so happy that I can get beautiful groceries from the south Melbourne market without having to do any of the running around with two kids. This is going to have a very positive impact on my shopping. The produce was so fresh. I'm a very happy first time customer

  • Verified

Fantastic reliable service, excellent produce

published

I am about 5 weeks into using YourGrocer after Aussie Farmers’ sad demise - and I just love it! Always delivered in the delivery window, the drivers are friendly and happily carry all my Groceries up the stairs. I love being able to access the markets and small business all in one order. Totally worth the small membership fee.

Kerryn
Kerryn
  • 3 reviews
  • 4 likes

Great service

published

I'm searching for a replacement for my old Aussie Farmers Direct service and YourGrocer is almost fitting the bill. Great range of products with some I find hard to get elsewhere which is wonderful. The service from all the staff I've spoken with so far , have all been efficient and helpful. I'm still getting used to a few things on the site and hoping that the products will get more information ie: Australian, non -Australian, loaded about them as the company grows but other than that we are very happy with YourGrocer. Thanks

Shan
ShanGreater Melbourne (Outer), VIC
  • 2 reviews

A+ service & products

published

Great service, huge range of products!
Love the convenience.
Nice knowing I’m supporting local small businesses.
Highly recommend trying
Best thing I’ve done swapping from a larger supermarket to your local grocer

Flick L.
Flick L.Melbourne

Excellent service

published

I was initially impressed by the great range of products and vendors. I then was able to select a delivery slot that suited me. One of my items was out of stock and the staff member communicated so well and tried so hard to find it. I was blown away at the level of service I received! The delivery arrived on time and the produce was excellent! Thank you.

Nadya
NadyaMelbourne
  • Verified

Fabulous Service in every sense!

published

I was lost with the closure of Aussie Farmers Direct but luckily came across YourGrocer. I love that their ethos is similar in supporting smaller businesses and farmers. The delivery was prompt and friendly bringing the boxes into the house for me. The website was easy to use. And delightfully we had groceries from the Vic Market! Thanks heaps :)

Questions & Answers

Colin Jones
Colin Jonesasked

Why do you continue to charge me membership fee of$16.99 when I no longer use your service Regards Colin Jones

1 answer
Reviewer R.
Reviewer R.

Why not simply contact them directly rather than ask in a review site.

Drew
Drewasked

Hi, I have just been introduced to your grocer. I have had a look at meat prices across the various butchers and find that they are much higher than local supermarkets and significantly higher than ALDI. Im wondering if you have super specials on meat at any time as this is when I might consider buying. Is there a category for specials or an alert service such? Many thanks Andy

1 answer
YourGrocer
YourGrocerYourGrocer

Hi Andy,

Welcome to YourGrocer!

The meat prices from our butchers do vary from ALDI and the big supermarkets. It depends which butcher you purchase from though, we have higher and lower end butchers to chose from. We’d be happy to recommend one to suit your needs, you can reach out on chat or call us on 1300 851 343.

We do have a 'specials' filter in our sidebar under 'Category'. Here there a number of meat specials that are marked in orange print.

All of our specials and prices are up to date on the website although I love your idea about an alert service. I'll pass this suggestion onto our team.

Thank you so much for getting in touch.

Isla

robyn
robynasked

What areas in Nsw do you deliver to??

1 answer
YourGrocer
YourGrocerYourGrocer

Hi there!

Sorry for the late reply! We currently deliver to the following postcodes in Sydney: 2204, 2130, 2049, 2042, 2048, 2044, 2205, 2206 & 2203.
Have a great day!

Get an answer from our members and YourGrocer representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.