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Awesome selection, our new food delivery choice
Today was our first time using yourgrocer, and I have to say we are really glad we decided to try it out. It makes it so easy to support local small businesses, without needing to spend the weekend driving around town to the specialised shops. We will certainly be using this service again!
- Verified customer
Very valuable service - love it!!!
It is fantastic to have a convenient way to shop locally, get fresh and good quality produce and avoid the supermarket duopoly....the service is incredibly responsive (I had a problem with a particular function on their website, and they fixed it within a day of me reporting it). They are incredibly responsive. I love that the goods come in boxes rather than loads of plastic bags. Very happy with yourgrocer :)
Very poor customer service
I ordered goods for delivery Tuesday between 3- 5 pm and at 5 pm i received a text to say that the river was "running a little bit late" when i rang to see how far away he was i was told 6.15pm .... as a result i had to go out in peak hour traffic to Coles to organize dinner. NOT good enough considering these people claim to offer good service.
All they could say was that would "see if they could get the driver there earlier" They must have known that they were running late well before 5pm, why not a phone call earlier to advise me..??? You...people have wasted many hours of my day. No offer to waive their delivery fee or anything like that .... (not that i worry over $5). ....basically, " all sympathy but tuff luck for you". I am happy to pay extra over the supermarkets for good produce but i expect the service that goes with it if you are claiming to offer it. I am not interested in any excuses ... perhaps i should deduct some money from my bill when you don't deliver as promised, NEVER AGAIN.
Apples the way apples should taste, quality produce without leaving home.
No driving. No parking, No crowds. Creating an account, navigating around the site, selecting produce and placing my order was way too easy. My suburb was added to the delivery run last week and my first order was delivered last night - already I am planning my next! Exceptional quality and I know I am supporting Aussie Growers and small business. I cannot rate this service highly enough. Thanks Yourgrocer.com.au team. Oh, did I forget to mention the apples tasted like apples?
- Verified customer
Honestly the best thing to happen to grocery shopping!!
We love buying our weekly shop through yourgrocer, when we lived in Maribyrnong it was a life saver as we both worked full time and just didn't have the time to go to the markets and buy our produce like we wanted too. Now we live in Mooroolbark and have been waiting for yourgrocer to be available in our area and final FINALLY it is!! I love placing my order online the night before, working out exactly what we will eat for the week from what is available, and when it arrive we are greeted with a warm smile and a hand to bring it into the kitch...en! I love that i know my money is going to where it should be, not lining some multi-millionaires pockets, but to farmer and their family who has worked hard to supply us with beautiful produce. Buying from this company for the first time was truly the best decision i made for myself, my family, my hip pocket and the aussie farmers!! Don't think twice, honestly you won't regret it! I certainly haven't!!!!
Absolutely Fantastic so happy I found you
Had my first delivery on Saturday and what a wonderful experience. Booked a time slot between 5pm and 7pm, at 6pm was notified that the delivery was on its way which is great you are not left hanging and waiting. Within 30 minutes it was delivered effortlessly and wow the produce was soo fresh. Looked like it had just been picked. Can't recommend this service enough. Thank you Your Grocer you are the best :)
A fantastic service for a young growing family
I love this service. I can get local produce delivered to my door. I have a small child and another on the way so knowing I can get fresh local food without leaving the house has really been a god send. Sometimes things don't come delivered as expected but Yourgrocer has always offered replacement or refund each and every time. They also take on my feedback and encourage me to continue giving it. I value this service highly!!
Amazing service. Saves time and money. Best of all it supports local shops!
Absolutely love this service – the website is really easy to use, and the range of delivery times are fantastic! Our apartment doesn't have a spot for groceries to be left so being able to choose a time I know I will be home is perfect. I love being able to compare products from the local shops. Many of the fantastic independent shops around our place are not open after business hours, and for limited hours on weekends, this service means I can shop from and support these businesses. The quality of the fruit and veg was awesome, the delivery wa...s on time, we've eaten better, saved money and time. And not had to stuff around trying to get a carpark at the shops. The YG team are happy to take back the boxes, bags, and ice packs when you order your next delivery – so no rubbish either. YAY! Thanks YG!
I had been housebound for 3 days with food poisoning and this service was amazing. I ordered in the morning, it arrived the same day in the afternoon. I only bought a little to try them out but ordering was easy, the quality was great, and I'm glad this exists. I love supporting local businesses but don't always have the time to go everywhere, but this makes it unbelievably easy!! Thank you.
Great service! Will be recommending!
Such a fantastic service! When you are flat out busy running your business and a crazy household it's great to know you can order items to have on hand for a quick dinner saving you the effort of going to the local shops and making life even more stressful than it already is!!
The Absolute Worst - from a loyal customer
We have always recommended Your Grocer with excellent reviews. Unfortunately after another inconsistent delivery and with meat product & meat blood improperly packaged and that contaminated other products. We will never use Your Grocer again.
We were desperately dependent upon this service today with a loved one in hospital & with other impairments that restrict shopping and transport options.
It was once an excellent company and those on Product Review would have read our consistent excellent reviews on Your Grocer.
Your Grocer cre...ated independence for us and where we are impaired. The delivery today has robbed us of this independence and of any trust in Your Grocer and the indepedent businesses that it purports to support.
This is a lifesaver!
When it's difficult to get groceries due to child minding, illness, or anything that keeps you housebound, this is a perfect solution, and having the option to get what you need with a minimum of fuss, and with excellent care and quality, it's the kind of venture that should be both applauded and supported! Fabulous!
Questions & Answers
Hi, I have just been introduced to your grocer. I have had a look at meat prices across the various butchers and find that they are much higher than local supermarkets and significantly higher than ALDI. Im wondering if you have super specials on meat at any time as this is when I might consider buying. Is there a category for specials or an alert service such? Many thanks Andy
Welcome to YourGrocer!
The meat prices from our butchers do vary from ALDI and the big supermarkets. It depends which butcher you purchase from though, we have higher and lower end butchers to chose from. We’d be happy to recommend one to suit your needs, you can reach out on chat or call us on 1300 851 343.
We do have a 'specials' filter in our sidebar under 'Category'. Here there a number of meat specials that are marked in orange print.
All of our specials and prices are up to date on the website although I love your idea about an alert service. I'll pass this suggestion onto our team.
Thank you so much for getting in touch.
What areas in Nsw do you deliver to??
Sorry for the late reply! We currently deliver to the following postcodes in Sydney: 2204, 2130, 2049, 2042, 2048, 2044, 2205, 2206 & 2203.
Have a great day!
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