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ZAFUL

ZAFUL

3.5 from 550 reviews · View Statistics

Reviews

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Maria

Maria Sydney, NSW

Worst experience ever.

published

- My swimsuits never got delivered, the customer service and support were miserable.
- The company did not provide any way of contact to the local courier in Australia, so for me was impossible to track my lost item
- The only solution was to refund $20, not even 50% of my order.
- NOT a trustworthy company. NOT recommended.

Shipping
Incentivised ReviewNo

Paid and got NOTHING

published

Purchased a few things for my granddaughter in July and now in November and have received nothing. Made attempts to get a refund or tge goods and still nothing. BUYER BEWARE you may receive nothing for your money like me

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
Aveen C.

Aveen C.Greater Melbourne (Metropolitan), VIC

Good Quality, must read reviews on Zaful

published

Easy to use the website. All items being sold have reviews from real people! Make sure you look through the product reviews firstly before purchasing. Reviews will state what size each person is and what size they bought so you know whether to size up or down. If you're buying swimwear and are different sizes between top and bottom, I'd recommend buying these separately and not as a two-piece.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Awful customer service

published

My package never arrived. They told me to wait 7-10 days for a solution after which time they told me to wait again. They then said that my package was delivered (which it was not) and offered me ‘points’ for only a partial amount of what I had paid. So bad.

Incentivised ReviewNo
Return Claim MadeYes
Jen Renshaw

Jen RenshawSydney, NSW

A company advertising fast fashion WTH

published

Zaful's website literally says in the 'about us' section that they wish "To become the leading online fast fashion brand and empower everyone's dream."
This is terrifyingly unsustainable and ignorant on their part. How could they not be embarrassed promoting fast fashion? Buying from here is encouraging sweatshops and condemning the planet. Spend a few more dollars and buy something sustainable or 2nd hand...

Product Quality
Shipping
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
See all answers

The reviewer stated that an incentive was offered for this review

Item never received

published

Item never received and the company wont refund money. Absolute scam. May as well take the money you are planning on spending and flushing it down the toilet... same result.

Product Quality
Shipping
Incentivised ReviewNo
  • Verified customer

Worst costumer service I have ever had

published

I had ordered before and it was good then I put a second order in and have an account with my info in it from my first order, yet they sent my 350.00 order to the wrong state. I sent an email letting them know and they sent it out again to wrong state. I even checked the address on file and it was correct. So we did this a 3rd time and again wrong state. Then they told me it is my own fault then they said my order was full filed and my ticket was closed so I kept filing tickets and 5 months later I do t have a refund or my items. Worst experience ever.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
See all answers

I had a good experience

published

I don't know why there are so many bad reviews. For me everything fit you just have to check the measurements before you pick the size because they all vary. Postage was really quick it came within 5 days with great packaging. Maybe i was just lucky.

Product Quality
Shipping
Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

Pleasantly surprised

published

I live In Perth, WA and just recieved my order yesterday. I got 4 bikinis and the quality of the material is actually really good! They are true to size and I’m comfortable in all of them. Tracking was on point the whole time too, so I was able to locate my items easily.
Only reason I gave 4 stars cause shipping took a lil while but otherwise I do recommend ordering

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
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Halle

HalleSydney, NSW

  • 11 reviews
  • 2 likes

Very affordable, and great quality!

published

I shopped online at Zaful as I had seen their ads pop up and it perked my interest. I took a risk and ordered what I thought was cute and my style, and it turned out to be exactly as advertised! I frequently got updates on my parcel, and when the clothes arrived I was astonished about the quality and how well it fitted! It was awesome! Love the swimwear I got :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers

SHOP ELSEWHERE !!

published

I had some items to return as they were not as advertised or ridiculously sized. Firstly, they offered a refund of a third of their value to not return them but give them to charity. When I refused, the refund was increased slightly. I refused again and returned the items to Spain but still didn’t get a full refund because the exchange rate they use is not correct. All this discussion has taken weeks. They state that “customer satisfaction is their top priority - don’t believe it !!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceNot as advertised
See all answers
  • Verified customer

5 Stars to Zaful

published

I searched 10 - 15 swimsuit websites before finding Zaful. I LOVED the collection and prices and now that I have both my suits plus some t-shirts that I ordered, I will def order from here again!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
  • Verified customer

Shady Company

published

I bought a bikini in L - it’s tiny considering I’m a size uk 8/10. Quality & shipping aren’t awful. Website’s a scam couldn’t even write a review & can’t return. Don't Buy.

Product Quality
Shipping
Incentivised ReviewNo
SizingVery small
Product AppearanceAs advertised
See all answers
Alicia T.

Alicia T.South East Queensland, QLD

  • 2 reviews
  • 1 like

If there was a zero or minus star option... that's Zaful!

published

After purchasing a bunch of items, non arrived in a hurry, then one piece did, missing another 4. 4 months on, no refund, no response, no items! How the hell this company are allowed to be active!
I get shipping is taking a little longer presently, but no communication, no NOTHING!
DO NOT SUPPORT THIS AWFUL COMPANY! AVOID AND BOYCOTT!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
See all answers
Rapid W.

Rapid W.Perth, WA

  • 4 reviews
  • 2 likes

Review

published

I have always been extremely happy with the products I have purchased from ZAful. The quality is amazing for the price that you pay, waiting time is a little longer but I just wanted to say thank you i know that times are tough.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
Clothing Shops & Brands

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Alex W.

Alex W.Greater Melbourne (Inner), VIC

So affordable and cute

published

I love buying things from here and always read reviews of the items to make sure i’m getting the right size and I love their prices for being on trend.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
Briana Newson

Briana NewsonSouth East Queensland, QLD

Terrible Customer Service Do not Buy From here

published

I am currently having an extremely disappointing and frustrating experience with this site.

When you place an order, it does not give you the option to type in your shipping address, it took me some time to navigate however i managed to find the shipping address that was saved in my profile. I updated this address before placing my order, however they have still shipped this to the wrong address which is in another State now.

I am currently in correspondence with them however they are not doing anything to assist me in updating the address, refunding, or sending a new package to my correct address. So at this stage i will not receive the items i have paid for and they will do nothing to fix this.

Product Quality
Incentivised ReviewNo
Karen

KarenGreater Melbourne (Metropolitan), VIC

Horrible horrible site do not get sucked in SCAM!!!!

published

I bought a pair of bathers in early November and still I’m waiting they will not take any responsibility or refund my money back! Absolute SCAM they should be shut down never buy from this site....

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Maxi

MaxiSydney, NSW

Horrible horrible horrible, they are a scam

published

my package went missing, but zaful does not hold themselves accountable and will not refund me any money.
Very uncooperative and very unprofessional, it’s a scam - don’t fall for their cheap prices!

Shipping
Incentivised ReviewNo
Return Claim MadeYes

Sometimes good but not that great

published

I couldn't leave a review on the zaful website, so be weary about the reviews on there, not sure if they are real or not. I have bought a few items from zaful, the bikinis are of good quality, I got a t-shirt that was pretty good. The lingerie is of very poor quality though and I cannot recommend any of that. The item I am disappointed with is the 'Lace Insert Bowknot Criss Cross Lingerie Teddy' As you can see from photos the stitching is very poor quality and the item sits on the body in a very strange way so isn't flattering. Not satisfied with the quality of this item.
https://au.zaful.com/lace-insert-bowknot-criss-cross-lingerie-teddy-p_810692.html

Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
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Questions & Answers

Bella

Bellaasked

Hi, I’ve been hearing so many mixed comments about Zaful. I’ve been doing research and choosing all items that have lots of reviews with pictures but I’m not still unsure considering I would be spending quite a bit of money
Is it worth it ? Please help :)

1 answer
Roseyliciouss
Roseyliciouss

Hey girl
I’ve ordered bikinis and honestly the quality is amazing! Can’t speak on the other items but if it’s bikinis you’re buying, go for it :)

Nellie K.

Nellie K.asked

How do I change my currency fro USD to GBP?

No answers
lynn a.

lynn a.asked

I have order from u guys but didn' recieved it yet !!! It supposed to deliver on 8 may

No answers

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Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$83.00
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Clothing TypeFormal / Cocktail, General / Everyday, Plus Size and Swimwear

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