DO NOT BUY FROM HERE!!!
I never write reviews but felt like I had to for this company as I am so unhappy. I spent more than $100 and they shipped my item to the wrong address. VERY unhelpful, the person I spoke to on the phone to lodge my dispute was unprofessional, rude and so condescending. Once they lodged a dispute I could not reach anyone via phone and they communicated with me via email. They refused to give me a refund or any compensation.
No Stars For This Online Shop! Highly Not Recommended
Terrible customer service and their service in general. Had to contact them every now & then and took 2 months for them to reply. Also, they shipped a different colour of the item i ordered and in a larger size! I never make bad or good review unless it's an actual fact and this one is probably the worst so far. I want my money back. Experience was very disappointing
such a hassle!
I ordered some bikinis 2 months ago and they were sent back due the wrong address and now its been 2 months and still haven't sent me the product. I've messaged them and emailed and they keep saying there 'tracking' my order but how can you be track an order for 2 months! i just want my package or money back.
I'm not normally one to write reviews but I always read them and felt this time it was necessary as I am very satisfied with my dealings with this online shopping website. After receiving a bather top that was too large for me (my error), they are resending me the smaller size for no additional cost. Quite prompt in responding to my messages and even said to not worry about sending the large one back, saving me on postage.
Bad sizing and no refunds dont buy from them
I ordered 3 bikinis and 2 arrived after 2 weeks.
As soon as it arrived I tried it on and they dont fit barely covered the bum and chest area and very cheap fabric. I contacted them straight away on the same day it arrived and Asked for a refund and they wouldnt allow for a refund told me the good news is I can keep the items (but they dont fit) and give them to a friend or donate to charity! I cant even fit them and then try to make you keep it anyway. Not impressed and the poor communication and the returns process is so hard they make it so you dont want to do a return.
No compassion even after contacting them on the same day as delivery. So unfair and such a scam. I will never use them again.
DONT DO IT
I ordered 4 items in June/July I received 1 item in August and never received the other 3. When i enquired to where my other items where i only got an automatic system replying. They refereed me to the tracking link which did not tell me anything and does not locate my items in Australia. No customer service trying to help locate my item or a real person replying. When i received my 1 product it was laughable. The bottom was like a nappy. DONT DO IT. they will take your money and not deliver your products
- Verified customer
Low Quality Bikinis
I ordered 5 bikinis and they were all low quality and made in China. The bikini tops were too wide across the chest and the bikini bottoms were too small (also varied from one bikini to another) and I know I am exactly size 8. The price was cheap so it would have been fine if I their return policy is good, like anywhere else in Australia. But I've been in contact with them and they keep asking for photos but every time I send them pictures, nothing is appearing. I'm still waiting for a resolution from them but I am now thinking they might never come through.
very very bad
i orderd a cropped sweatshirt and a shell necklace and it was not what i was expecting.. the necklacd was ok but quikly broke afterwards then, what i thought was going to be a nice sweatshirt turned out to be a bad quality, way to short sweatshirt, in the picture it looked. like a moderate cropped sweatshirt but when. it came in the mail it was so short i u could see my bra not to mention the horrible quality, it was very expensive and i have contacted zaful 3 times for a refund and they still havent done anything!! dont buy from zaful its ascam!!
So I finally succumbed to the ads from Zaful and ordered 4 bathers (three 2 piece sets and a full piece) on the 14th of September and they arrived on the 20th of Sept. Given the earlier reviews I was wary I may not receive it, so I was quite shocked! I tried all of them on last night and the bikinis run true to size (I order XL for a size AU14) and the cuts are just so cute and I'm super happy with them! The one piece is a little awkward around my chest but I think I'll just take the padding out of it and it'll be fine.
Overall I can't complain and I'll be feeling cute as this summer!
Bad customer service
I am most disappointed with the customer service of this company and would not recommend Zaful. I ordered 3 pairs of swimmwear online but was sent the wrong size. I returned the items immediately with tags on and have been denied a refund or exchange. I am not wealthy and can ill-afford to waste money on companies that will not respect their customers.
I ordered 4 bikinis on Zaful. My order was taken and I was NOT informed that they were NOT in stock. If I had known this, I would have not gone through with the order. After 1 month, I realised that my order had not arrived so I tried to contact Zaful. 1 bikini came in the mail, 3 were still not in stock. After 2 MONTHS of waiting, I contacted Zaful online support saying CANCEL THE REST OF MY ORDER - I don't need the bikinis anymore - I am already on my honeymoon. I NEVER got a reply to this and 2 weeks later two out of three of the additional ...bikinis were sent and I was charged. Conveniently, 1 day after they were sent I got a message from Zaful saying I could have a refund for just the 1 remaining item that hadn't been shipped - but I wanted all 3 cancelled and no one ever replied until weeks later when they were sent and it couldn't be reversed. This is the most appalling customer service system but also such a stupid system - you should NOT let customers purchase something that is out of stock and won't be sent for MONTHS. I ordered these for my European honeymoon and wasn't able to wear them. I will never shop here again.
Dodgy stitching on swimsuit strap but otherwise a great product with quick postage.
Only took a week to receive and fits well however the stitching from one of the swimsuit straps where the strap hooks onto the loop at the back just snapped off as I was tightening the strap. If that makes sense. I ordered a size Small and I'm 171cm tall wearing a size AUS 10 jean/dress.
Great for price
Order can take a while since it’s shipped from overseas and you sometimes have to keep in touch with the progress. The quality isn’t great but it’s also cheap so you get what you pay for. In saying that, I have swimmers that I have wore numerous times and they have lasted just as long as brand swimmers.
Hit and miss sizing and bikinis not able to be returned
Have purchased from zaful on several occasions. Generally have one or two items which aren't true to sizing despite photos and size charts but recently clothing, especially bikinis seem to be fitting less well. This recent purchase got eight pairs of bikinis and not one was s perfect fit. I'm not fussy but noticed bikini bottoms baggy and tops barely covered boobs. Some tops were totally different to photos. Shame because it used to be fun shopping on this site but now just wasted over $200 so won't be shopping at zaful again. Returns policy is...convoluted and difficult then read can't return bikinis despite not removing plastics liners and leaving tags intact?? Even cotton on accepts bather returns with liners in. Have learnt a costly lesson which I won't repeat zaful have become greedy shame really
- Verified customer
Horrible brand with really low service
Zaful quality is very low and so bad that I'll never order again. All seem to have been done in 5min. The fabric is thin, not nice, sizes are not good and not correct.
The worst is that you cannot send back your clothes or if you want to do so you have to speak 100 days with their poor customer care service and send all back the way to China and they don't even refund you the entire shipping price. Definitely a bad brand.
It is very hard to contact them to have a retour
I am still waiting and a lot of time the page to return items is blocked
not serious company
obviously it easy to buy, not to change items, I am talking about clothes and the size are wrong
Stay away from Zaful. Scam.
Scam. Don't buy swim wear. They don't accept return whatever reasons, you will only get 30% back which is totally scam. Don't buy from them. Please stay away. Items are very bad quality.
- Verified customer
DON'T BUT FROM ZAFUL!!!
DO NOT BUY FROM ZAFUL!! I was so excited to get my products but once I got my items...Two of my outfits didn't fit. I contacted customer service and they won't give me the mailing address or the instructions on how to return the items for a refund. They keep trying to get me to keep the items and receive a partial refund. If I cant fit the items then why would I want to keep them?! That's stupid!! I've been going back and forth with them for TWO WEEKS now. All I want is a refund and the instructions on how to mail these items back, Also, I stil...l haven't received two swimsuits that I bought because they were sold out(I didn't get the notice of that until today when I emailed them about never receiving these items.).I asked for them to just cancel those two swimsuits and refund me my money back on those two items as well. THEY WONT DO IT!! They keep asking me to wait until the items are restocked. I don't want to wait. I've been waiting for three weeks now!! REFUND ME MY MONEY ZAFUL!!!! They Suck and I will NEVER buy from them again!! I dont care how cheap the items are... I work hard for the little money I do have.!! So if I want a refund,,,Give me my refund.!!
Fast delivery, great product.
After reading all the reviews I was nearly put off ordering from this site but glad I did!
I ordered a bikini and was delighted, I’ve never found a bikini that’s fitted me so well (I suggest ordering a size up from your usual size). Material is really good and it’s good value for money! I’m in Australia and it took about a week for delivery.
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Questions & Answers
How is the quality of the zaful bathers? Do they last long? Are they worth wasting time and money on?
I also need HELP please. I ordered 2 thing from ZAFUL and only half of it came, it has only one tracking number and it says that it´s delivered. It is possible that they split the order? That the other thing will come later?
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