??!
1 photo
ZAFUL

ZAFUL

3.6 from 533 reviews

Reviews

(251)
(102)
(19)
(19)
(142)
  • Product Quality
    2.5 (29)
  • Return Claim MadeYes (16) · No (18)
  • Sizing True to size (11) · Slightly large (5) · Very small (5) · Very large (4) · Slightly small (3)
  • Product Appearance As advertised (48%) · Not as advertised (52%)
  • Shipping
    2.3 (30)

Reviewer Photos & Videos

  • More

Karen

KarenGreater Melbourne (Metropolitan), VIC

Horrible horrible site do not get sucked in SCAM!!!!

published

I bought a pair of bathers in early November and still I’m waiting they will not take any responsibility or refund my money back! Absolute SCAM they should be shut down never buy from this site....

Product Quality
Shipping
Return Claim MadeNo

Maxi

MaxiSydney, NSW

Horrible horrible horrible, they are a scam

published

my package went missing, but zaful does not hold themselves accountable and will not refund me any money.
Very uncooperative and very unprofessional, it’s a scam - don’t fall for their cheap prices!

Shipping
Return Claim MadeYes

Sometimes good but not that great

published

I couldn't leave a review on the zaful website, so be weary about the reviews on there, not sure if they are real or not. I have bought a few items from zaful, the bikinis are of good quality, I got a t-shirt that was pretty good. The lingerie is of very poor quality though and I cannot recommend any of that. The item I am disappointed with is the 'Lace Insert Bowknot Criss Cross Lingerie Teddy' As you can see from photos the stitching is very poor quality and the item sits on the body in a very strange way so isn't flattering. Not satisfied with the quality of this item.
https://au.zaful.com/lace-insert-bowknot-criss-cross-lingerie-teddy-p_810692.html

Return Claim MadeNo
Sizing Slightly large

Be very careful. Will not exchange or refund.

published

The sizing is not correct and the pictures do not display the product as it is. The company won’t swap or refund. Shop at a store where you are able to try before you buy or you will waste you money here.

How satisfied were you with the quality of product(s) you bought?
They seem good quality however they are not appropriate descriptions. I bought a page of swimmers that turned out to be thongs. They won’t swap or return. Very disappointing.
How easy was it to navigate the store and find what you wanted?
Pretty easy
How satisfied were you with the range of products available?
There is a good range

Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised

  • Verified customer

Do Not Waste Your Money!

published
Product Quality
Return Claim MadeYes
Product Appearance Not as advertised

glenugie

glenugieGreater Melbourne (Outer), VIC

  • 7 reviews
  • Verified customer

Bat Bathers

published

After seeing an ad on facebook for some cute bat 2 piece bathers I had to have them - I was super suss but they arrived within 9 days and the quality is fantastic! Super happy and will purchase again.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Candice

CandiceSouth East Queensland, QLD

Delivery is sooo slow!

published

The Delivery is so slow. I ordered 2 sets of bathers and a hat for an upcoming holiday. From the day I ordered still hasn't arrived. Apparently its standard to take 25 days after its been shipped to arrive. So a whole month from purchase date. Don't order bathers unless you need them for the following summer.

Shipping

DO NOT BUY FROM HERE!!!

published

I never write reviews but felt like I had to for this company as I am so unhappy. I spent more than $100 and they shipped my item to the wrong address. VERY unhelpful, the person I spoke to on the phone to lodge my dispute was unprofessional, rude and so condescending. Once they lodged a dispute I could not reach anyone via phone and they communicated with me via email. They refused to give me a refund or any compensation.

Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all answers
Angel

AngelGreater Melbourne (Metropolitan), VIC

No Stars For This Online Shop! Highly Not Recommended

published

Terrible customer service and their service in general. Had to contact them every now & then and took 2 months for them to reply. Also, they shipped a different colour of the item i ordered and in a larger size! I never make bad or good review unless it's an actual fact and this one is probably the worst so far. I want my money back. Experience was very disappointing

Product Quality
Shipping
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
See all answers
angrycustomer1.0

angrycustomer1.0South East Queensland, QLD

such a hassle!

published

I ordered some bikinis 2 months ago and they were sent back due the wrong address and now its been 2 months and still haven't sent me the product. I've messaged them and emailed and they keep saying there 'tracking' my order but how can you be track an order for 2 months! i just want my package or money back.

Shipping
Return Claim MadeNo

Bathers

published

I'm not normally one to write reviews but I always read them and felt this time it was necessary as I am very satisfied with my dealings with this online shopping website. After receiving a bather top that was too large for me (my error), they are resending me the smaller size for no additional cost. Quite prompt in responding to my messages and even said to not worry about sending the large one back, saving me on postage.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers

Sarah

SarahGreater Melbourne (Inner), VIC

Bad sizing and no refunds dont buy from them

published

I ordered 3 bikinis and 2 arrived after 2 weeks.

As soon as it arrived I tried it on and they dont fit barely covered the bum and chest area and very cheap fabric. I contacted them straight away on the same day it arrived and Asked for a refund and they wouldnt allow for a refund told me the good news is I can keep the items (but they dont fit) and give them to a friend or donate to charity! I cant even fit them and then try to make you keep it anyway. Not impressed and the poor communication and the returns process is so hard they make it so you dont want to do a return.

No compassion even after contacting them on the same day as delivery. So unfair and such a scam. I will never use them again.

Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
See all answers

DONT DO IT

published

I ordered 4 items in June/July I received 1 item in August and never received the other 3. When i enquired to where my other items where i only got an automatic system replying. They refereed me to the tracking link which did not tell me anything and does not locate my items in Australia. No customer service trying to help locate my item or a real person replying. When i received my 1 product it was laughable. The bottom was like a nappy. DONT DO IT. they will take your money and not deliver your products

Product Quality
Shipping
Return Claim MadeNo
Sizing Very large
Product Appearance Not as advertised
See all answers

Irene

IreneHunter Region, NSW

  • 3 reviews
  • Verified customer

Low Quality Bikinis

published

I ordered 5 bikinis and they were all low quality and made in China. The bikini tops were too wide across the chest and the bikini bottoms were too small (also varied from one bikini to another) and I know I am exactly size 8. The price was cheap so it would have been fine if I their return policy is good, like anywhere else in Australia. But I've been in contact with them and they keep asking for photos but every time I send them pictures, nothing is appearing. I'm still waiting for a resolution from them but I am now thinking they might never come through.

Product Quality
Shipping
Sizing Very large
Product Appearance Not as advertised
See all answers
Sarah

Sarah

  • 2 reviews

very very bad

published

i orderd a cropped sweatshirt and a shell necklace and it was not what i was expecting.. the necklacd was ok but quikly broke afterwards then, what i thought was going to be a nice sweatshirt turned out to be a bad quality, way to short sweatshirt, in the picture it looked. like a moderate cropped sweatshirt but when. it came in the mail it was so short i u could see my bra not to mention the horrible quality, it was very expensive and i have contacted zaful 3 times for a refund and they still havent done anything!! dont buy from zaful its ascam!!

Product Quality
Shipping
Sizing Very small
Product Appearance Not as advertised
See all answers

Pleasantly surprised!

published

So I finally succumbed to the ads from Zaful and ordered 4 bathers (three 2 piece sets and a full piece) on the 14th of September and they arrived on the 20th of Sept. Given the earlier reviews I was wary I may not receive it, so I was quite shocked! I tried all of them on last night and the bikinis run true to size (I order XL for a size AU14) and the cuts are just so cute and I'm super happy with them! The one piece is a little awkward around my chest but I think I'll just take the padding out of it and it'll be fine.
Overall I can't complain and I'll be feeling cute as this summer!

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Sophia L.

Sophia L.Greater Melbourne (Outer), VIC

Bad customer service

published

I am most disappointed with the customer service of this company and would not recommend Zaful. I ordered 3 pairs of swimmwear online but was sent the wrong size. I returned the items immediately with tags on and have been denied a refund or exchange. I am not wealthy and can ill-afford to waste money on companies that will not respect their customers.

Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised

Horrific

published
Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers

Never got my products

published

The products never made it to me. And they are refusing to give me a refund. Terrible customer service. You can only send them messages with a slow response time. I would not recommend them!

Product Quality
Shipping
Return Claim MadeYes

Haylee

HayleeMetropolitan Adelaide, SA

  • 2 reviews

Dodgy stitching on swimsuit strap but otherwise a great product with quick postage.

published

Only took a week to receive and fits well however the stitching from one of the swimsuit straps where the strap hooks onto the loop at the back just snapped off as I was tightening the strap. If that makes sense. I ordered a size Small and I'm 171cm tall wearing a size AUS 10 jean/dress.

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Page 1 of 27

Questions & Answers

Bontle M.

Bontle M.asked

How often do you restock out of stock products?

No answers

Emily M.

Emily M.asked

How is the quality of the zaful bathers? Do they last long? Are they worth wasting time and money on?

1 answer
Sarah
Sarah

Basic low quality wont last long not strong elastic to hold the bust together.
Probably something that you would only wear a couple times and be done with.
My friend received hers too and aso bad quality


Sofia V.

Sofia V.asked

I also need HELP please. I ordered 2 thing from ZAFUL and only half of it came, it has only one tracking number and it says that it´s delivered. It is possible that they split the order? That the other thing will come later?

No answers

Get an answer from our members and ZAFUL representatives

Other Clothing Shops & Brands

Previous
Meshki

Meshki

4.7
(676)
YesStyle

YesStyle

4.6
(4,923)
The Oodie

The Oodie

5.0
(119)
Birdsnest

Birdsnest

4.8
(109)
Showpo

Showpo

4.4
(3,810)
EziBuy

EziBuy

4.4
(2,052)
Jean Jail

Jean Jail

4.6
(269)
Forcast

Forcast

4.5
(352)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.