Reviewer Photos & Videos
Easier to go direct to the supplier and not Zanui
I ordered a print on the 23rd Nov with the information that it would leave the partner warehouse in 2-3 weeks. 3 weeks after payment was taken I had still had no information on when the print would arrive and needed to follow up with them.
In the response email on 17th Dec I was informed that the package had been dispatched only to be told 4 day later on the 21st that it had been lost. After informing Zanui that they could arrange a replacement ASAP they then said that the package was found and would arrive within a couple of days.
Skip forwa...rd 2 weeks to the 4th Jan, still no package and no information from Zanui so once again I followed it up. Response email then informed that they were going to follow it up with the courier. Then on the 7th Jan a package arrived although containing the incorrect print. Zanui contacted supplier and organized replacement which arrived on the 21st Jan. During the issue Zanui did not keep me informed of what was happening and I only found anything out when I emailed them. On the 14th Jan I emailed the supplier and was able to come up with a solution within one email. Future purchases will be easier directly through the supplier as their resolution process much better than Zanui's.
Returning an item was a breeze
Mike was so helpful! He is really thorough about getting all the information and giving me all the relevant instructions. I recommend Zanui highly because of him.
First order arrived damaged but good customer service
I ordered a canvas print from Zanui. After waiting more than double the estimated shipping time I was disappointed when my order arrived damaged, however the level of customer service I received to amend this was exceptional. My replacement item finally arrived and it is great quality and gets a lot of compliments from guests.
I purchased a floor lamp the wrong colour, I spoke to zanui customer service on a weekend and whom I spoke to where fantastic they guaranteed me they will get back to me on Monday and they did and where in it straight away the service was A+ thank you
Great Purchase and great Price - Can’t wait to use it this coming Christmas.
Great Purchase at a Great Price - I did a lot of research before purchasing -Can’t wait to use it this Christmas.
Stylish, comfortable dining chairs
I found the website easy to use in finding the product I was interested in. I am very satisfied with my purchase. Although I ordered 3 sets of two chairs, they arrived on different days. At first I found this annoying but realised that because there was assembly required for each chair, ot was a good thing. Very happy with my purchase.
Delivered to the wrong address and not replaced
I made 2 orders with this company. The first one was delivered and was great quality. The second got delivered to the WRONG address and they won't send out another or refund. Not happy
Disappointed with product but service received was excellent.
The product was very easy to find on the website however when they arrived we were quite disappointed with the quality. One item was completely smashed and I do not blame Zanui for this. In addition there was a stain in the wood for something that would have been on display in our house. The product was made of wood and the second item had been built badly and was completely slanted. When Zanui was contacted I could not fault their level of service and they offered to replace both products. The sales person was very polite and professional. I ...am yet to receive the replacement and I am unable to track it as it is a replacement and this service is not available in these cases. I am hopeful that they will arrive soon and trust they won't arrive broken.
I was putting together a "cherry " themed gift for a friend for Christmas and found the beautiful cherry plate at Zanui. I was a little worried that it might not arrive in time, but it arrived in very good time and looked great in the gift I had planned. the whole process - from ordering online to delivery - was quick, easy and very satisfying. I would have no hesitation in using Zanui again,and recommend them highly to others.
I purchased a kidkraft Pastel kitchen and accessories pack for my granddaughter and she absolutely loves it. It was very easy to use the website and the 1st time purchase discount of $25 made it even better. The shipping time was good and the packaging was excellent. I would happily purchase from Zanui again.
Purchasing on the Zanui website was so easy. I received my purchase of beautiful white cups & saucers & coffee mugs pretty quick & found it was all packed very well. Unfortunately i had to return the coffee mugs, as they were the wrong size for my needs. The refund process, managed by Carla, was very straight forward & easy, and my refund was received within a reasonable time too. Overall my shopping experience with Zanui was great & i wouldnt hesitate to shop there again.
Not happy...seek alternatives
Bought two lamps..tried to cancel as soon as i purchased as saw them 50% cheaper elsewhere. They were impossible to reach and when they did said products were already dispatched which was a blantant lie. Poor service, and suggest people read these reviews and seek alternative sites. I requested a credit voucher as a conpromise..got nothing! Stay clear.
Desks cheaper elsewhere - Zanui would not price match
I ordered two desks from Zanui and the next day I found them cheaper by more than half at a competitor. Zanui refused to price match and because they had already been dispatched it meant I would have to foot the bill to return as well. Would not use again, better deals clearly elsewhere.
- Verified customer
A few hick-ups
Not happy about the wait time considering dispatch times on the website are very misleading (having to wait for much longer than shown). However, the customer service team did help follow up. Still waiting on some items and will post an update once on the quality of the products and final delivery times.
- Verified customer
Initially, this was a 1-star review. However, the past couple of weeks dealing with the Customer Service team and I've been turned. The delivery times are skewed (expect to wait longer than the time listed) but the customer service team has been there when things went wrong and stuck to their word. I would use the platform again.
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.