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Zanui
4.2 from 1,543 reviews · View Statistics

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Phil M.

Phil M.Perth, WA

Easier to go direct to the supplier and not Zanui

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised

Returning an item was a breeze

published

Mike was so helpful! He is really thorough about getting all the information and giving me all the relevant instructions. I recommend Zanui highly because of him.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Alisha

AlishaSouth East Queensland, QLD

  • 8 reviews
  • 2 likes

First order arrived damaged but good customer service

published

I ordered a canvas print from Zanui. After waiting more than double the estimated shipping time I was disappointed when my order arrived damaged, however the level of customer service I received to amend this was exceptional. My replacement item finally arrived and it is great quality and gets a lot of compliments from guests.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
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Anastasia

AnastasiaSydney

  • 3 reviews
  • 1 like

Great design and colour.

published

The only fault I can find is that the cushion insert was not 'plump' enough and the cushion looks flat - hence 4 star rating.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Lamya El-hawli

Lamya El-hawliGreater Melbourne (Metropolitan), VIC

Service

published

I purchased a floor lamp the wrong colour, I spoke to zanui customer service on a weekend and whom I spoke to where fantastic they guaranteed me they will get back to me on Monday and they did and where in it straight away the service was A+ thank you

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
TRACY DICKERSON

TRACY DICKERSONSydney, NSW

Great Purchase and great Price - Can’t wait to use it this coming Christmas.

published

Great Purchase at a Great Price - I did a lot of research before purchasing -Can’t wait to use it this Christmas.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Branson M

Branson MSydney, NSW

Stylish, comfortable dining chairs

published

I found the website easy to use in finding the product I was interested in. I am very satisfied with my purchase. Although I ordered 3 sets of two chairs, they arrived on different days. At first I found this annoying but realised that because there was assembly required for each chair, ot was a good thing. Very happy with my purchase.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Excellent customer service

published

Although my item arrived with some damage, the response was prompt and more than satisfactory.
I would certainly recommend Zanui to others.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
Bri

Bri

  • 2 reviews
  • 1 like

Delivered to the wrong address and not replaced

published

I made 2 orders with this company. The first one was delivered and was great quality. The second got delivered to the WRONG address and they won't send out another or refund. Not happy

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
4 comments
Zanui
Zanui A.Zanui
Bri
Bri

That is incorrect. I added in the correct address and it states that address on my account also. Very disappointing.

Zanui
Zanui A.Zanui
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christine.wray

christine.wrayIsabella Plains 2905, ACT

Product shocking

published

Received dining chairs faulty second lot faulty wow paid good money to receive rubbish customer service Mmmmm wanting pictures after pictures

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Zanui
Zanui A.Zanui
Suzy

SuzySydney, NSW

Disappointed with product but service received was excellent.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
Kate S

Kate SGreater Melbourne (Inner), VIC

  • 3 reviews

Perfect timing!

published

I was putting together a "cherry " themed gift for a friend for Christmas and found the beautiful cherry plate at Zanui. I was a little worried that it might not arrive in time, but it arrived in very good time and looked great in the gift I had planned. the whole process - from ordering online to delivery - was quick, easy and very satisfying. I would have no hesitation in using Zanui again,and recommend them highly to others.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Kate, we really appreciate your feedback regarding your recent Zanui Experience, so glad to hear you are happy with your item! We hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team

Great purchase

published

Great shopping experience. Fantastic quality. Customer service is prompt and very helpful. Easy assembly. Fast delivery via courier. Very happy!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Zanui
Zanui A.Zanui

Hello Nic, thank you so much for your amazing review. Thank you so much, it means a lot. Hope to see you back shopping with us again in the future! Warmest Regards, Zanui Customer Care Team

Janelle

JanelleSouth-Eastern Region, NSW

  • 3 reviews

Excellent Quality

published

I purchased a kidkraft Pastel kitchen and accessories pack for my granddaughter and she absolutely loves it. It was very easy to use the website and the 1st time purchase discount of $25 made it even better. The shipping time was good and the packaging was excellent. I would happily purchase from Zanui again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
Margaret

MargaretSydney, NSW

  • 2 reviews

Beautiful products

published

Purchasing on the Zanui website was so easy. I received my purchase of beautiful white cups & saucers & coffee mugs pretty quick & found it was all packed very well. Unfortunately i had to return the coffee mugs, as they were the wrong size for my needs. The refund process, managed by Carla, was very straight forward & easy, and my refund was received within a reasonable time too. Overall my shopping experience with Zanui was great & i wouldnt hesitate to shop there again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
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Paul

PaulSouth East Queensland, QLD

Not happy...seek alternatives

published

Bought two lamps..tried to cancel as soon as i purchased as saw them 50% cheaper elsewhere. They were impossible to reach and when they did said products were already dispatched which was a blantant lie. Poor service, and suggest people read these reviews and seek alternative sites. I requested a credit voucher as a conpromise..got nothing! Stay clear.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
4 comments
Zanui
Zanui A.Zanui
Paul
Paul
Zanui
Zanui A.Zanui

Hi Paul, sadly our phone team is not available over the weekend. Our email/chat team is there to help, Monday - Sunday. Sincere apologies for your disappointment. Regards, Zanui

Not happy

Not happy

  • 2 reviews
  • 1 like

Desks cheaper elsewhere - Zanui would not price match

published

I ordered two desks from Zanui and the next day I found them cheaper by more than half at a competitor. Zanui refused to price match and because they had already been dispatched it meant I would have to foot the bill to return as well. Would not use again, better deals clearly elsewhere.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Zanui
Zanui A.Zanui

Very happy customer

published

Excellent Website, great prices and vast range of products. Very happy with purchase of Stanley Rogers cutlery set, good quality.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
Roland C.

Roland C.Sydney, NSW

  • Verified customer

A few hick-ups

published

Not happy about the wait time considering dispatch times on the website are very misleading (having to wait for much longer than shown). However, the customer service team did help follow up. Still waiting on some items and will post an update once on the quality of the products and final delivery times.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
Colin R.

Colin R.Sydney, NSW

  • 2 reviews
  • Verified customer

Very happy

published

Initially, this was a 1-star review. However, the past couple of weeks dealing with the Customer Service team and I've been turned. The delivery times are skewed (expect to wait longer than the time listed) but the customer service team has been there when things went wrong and stuck to their word. I would use the platform again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
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Questions & Answers

Danielle

Danielleasked

Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP

1 answer
Zanui
Zanui A.Zanui

Hello,

So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?

Kind regards,
Zanui Customer Care Team

Cazza

Cazzaasked

Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?

No answers
Isabelle Butta

Isabelle Buttaasked

Is there anyone that can come out and put wall unit together for me please?

No answers

Get an answer from our members and Zanui representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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