Reviewer Photos & Videos
Hand painted coasters - 5 of the 8 arrived broken!
Ordered as Christmas present so hugely disappointing to open Christmas morning to 5 of the 8 broken! They appear to have been packed broken making matters worse. I sent off photos of damage and have not had a word back.
Excellent Customer Service
I recently purchased a oil and vinegar set, unfortunately there was a manufacturing fault in the ceramic, I contacted customer service by email, within days the issue was resolved with a replacement on the way. Very impressive at how quick I received a resolution especially during this busy period. Great Work Zanui.
Disappointed after waiting 2 weeks for delivery.
Zanui sent me the wrong item which took 2 weeks to arrive via Hunter Express. (notoriously bad courier, read reviews on them) Contacted overseas call centre and was required to send photos as proof of error. . Any company using overseas call centres ring alarm bells to me. Thus far I cannot recommend this company.
It took 3 days to reply to me. Then another 4 days to organise a pick up from Hunter Express. (notoriously bad courier, read reviews on them), that was after asking Hunter to pick the item up over 2 days as they couldn't be bother...
- Verified customer
Sent me a broken bed, with clear box damage and bent metal, refused to do anything about it, and told me to file a claim with the ombudsman instead. Do not order from this site, ever.
Good service ! Beautiful decorations !
Lou is very friendly and efficient.
Best website I have seen for so long time . Delivery fast ! Exactly the same color , size and style. Beautiful watch .
I purchased a 'Zine' Coffee table in October 2019 which I was originally very happy with - stylish product at a reasonable price ($529 delivered). However, the table collapsed while I was watching TV one night - I was not touching it, it simply collapsed. On closer inspection it seems the base of the table is quite cheaply made where the legs join (thin MDF) and susceptible to weaken with limited movement (e.g. to occasionally move to vacuum underneath).
I contacted Zanui and made a warranty claim, which was rejected on the completely fabrica...ted claim that I have "misused" the table and placed it under "significant stress" (I note that Zanui have not provided any indication of what "misuse" would entail, nor the "stress" the table can handle). The table has sat stationary in my lounge-room for 10 months - if this constitutes "misuse", then the warranty should be honoured on the basis the product is of low quality and sold with no warning that it is susceptible to collapse if it is ever moved. This matter is with the Office of Fair Trading, but in the mean time I wanted to warn people of the false accusations Zanui are making to avoid warranty claims.
Incredible Service & Products!
I have used Zanui for many years. The items I have purchased have been great from bed heads, bedside tables, lamps etc. Zanui is my go to homeware store and I have referred all family and friends over the years every time I have been complimented on the items I have purchased to design my home. One particular stand out is the outstanding service I received recently. I had a recent encounter with a lovely Sarah-Louise who was keen to help and very pleasant to deal with. Sarah-Louise is the perfect example of an employee that goes over and beyond.... She is the definition of truly understanding your customer & a fantastic representation of Zanui. I cannot thank her enough for her amazing efforts in assisting me & keeping me informed every step of the way. It is employees like Sarah-Louise that should be appreciated & recognised for their outstanding service. Looking forward to my next purchases with Zanui. Thank you again!
Poor quality product and no help from Zanui
Purchased a cream jute rug only 3 months ago. Website states 12 month warranty which was peace of mind (false advertising!!) I must mention the rug came with no care instructions. Within weeks the cream rug has changed colour and is brown! This was no fault of my own. And Zanui customer service don’t wanna know about it.
I’ve have said it all and their response is “sweaty feet” “warranty doesn’t exist” “humid weather”. I live in Melbourne so humidity really? And my rugs in a dining room so maybe walked on 2 or 3 times! And you advertise a war...
Great Customer Service
I ordered a large item which was damaged in transit. Their online returns process was easy to follow and although during these busy times it did take a few days to hear back from them. I was offered a refund, replacement or a partial refund if I kept the item, which I thought was more than anyone could ask for.
As the item was badly damaged I asked for a replacement, despite lengthy delays with the transit company Zanui's customer service (Ann) always followed up quickly and the positive nature of their communication helped resolve a challenging exchange.
Great customer service - well done Zanui, I'll shop with you again
Outstanding customer service from Lou!
Unfortunately a dining table I purchased was faulty and it needed to be returned. I kept thinking how difficult it would be to try and send back as it couldn't just be dropped back to the store and I nearly didn't bother, however I am so glad that I got in touch with Zanui and had the pleasure of speaking with Lou.
She made the entire process really easy, emailing back and forth with the supplier and myself and keeping me in the loop the whole time, even emailing every few days just to touch base that she was still following up the warranty c...laim. Lou was able to organise a courier to come and pick up the table from my house and after the supplier had reviewed what was wrong I was able to get a refund too! She is an absolute legend and because of such a great experience I will continue to purchase from Zanui :)
Exceptional customer service
I've been very happy with all of my purchases from Zanui. When I had a faulty item and contacted customer service, Sarah-Louise was friendly and helpful, guiding me through the returns process. She made the experience easy and resolved all my issues/queries quickly. An absolute pleasure to deal with and made me confident and happy to continue shopping with Zanui. 5 stars!
Excellent customer service
Received my item but sadly it cracked in transit. The customer service team handled my issue promptly and kindly replaced my item. I received it within just a few days, I’m very impressed.
Beautiful Products and Great Customer Care
I love Zanui! The products are beautiful and never disappoint. Zanui is my go to shop for decorating my home as there is plenty of variety and style. The decorating and styling tips are very helpful.
The customer care is excellent. The staff are lovely and friendly and always very helpful with any questions and after service support that is needed. Thank you Zanui!
EXCELLENT CUSTOMER SERVICE
Product was easy to find and there was a significant amount of items to choose from
Unfortunately, on this occasion the product was not what i expected however, my return and refund whens very smoothly and was very prompt
The customer service lady Neeve was absolutely fantastic, curious, patient and obliging what a marvel in these times to find a happy and proactive CS person
Hats off to you
We ordered furniture online after a long and very informative chat with an employee Lou. Had to return and item and Lou couldnt have been more helpful, efficient and obliging. What a please to deal with and a credit to Zanui she is. Thank you Lou
Zanui Customer Service is Key
Zanui has an amazing range of products. Sadly my item arrived damaged but Lou in Customer Service was very helpful & promptly arranged a replacement for me. I’m very happy with my purchase & will be back!
Great products and service
We recently ordered some bar stools from Zanui after checking on line and finding the perfect items for our needs. We were very happy with the quick delivery and the quality of the products. After I had assembled them (good instructions and simple to put together) I noted a small issue on one of the stools so emailed customer service. Got a very quick and positive response from Lou who followed through on this and offered several options as a solution to the problem. Definitely could not fault the help given and would recommend them based on this experience and the quality of the stools compared to other website purchases which have not been as satisfying.
Great product and amazing customer service
Great product and when I had to contact the customer service staff to gain proof or purchase, the team were beyond helpful and responded so quickly. Really impressed. Great customer service Zanui
Great customer service
Thank you to Sarah-Louise at Zanui for excellent service, organising a full refund when I was not happy with the quality of the delivered product. She responded to my feedback quickly and efficiently. I will definitely shop at Zanui again.
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
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