We ordered the Pamela Coffee Table, a circular wooden top placed on top of an iron base. It arrived faulty, with the wooden top is unevenly assembled, sticking out 4cm on one side and 5.5cm on the other side.

When contacting Zanui to not even get a refund but ask for another table of correct quality (where all they would have to do is cover the shipping), their response was that the product was as advertised on their website and that the supplier response was that it was a “rustic design” meaning they would therefore always be different. This...

There's always a chance that online orders can go wrong. I've had a couple of issues with delivery of items such as a broken item with one delivery and missing parts with another delivery but one thing I can say is that the customer care service department is always on the ball and look after their customers if there are any problems. Both issues were settled and resolved very quickly and to my satisfaction. Thank you to both ladies who handled both cases. Thanks to Sarah-Louise for her latest efforts in resolving my issue.

The website was simple to use. Assembly instructions easy to follow. Although there’s was a defect in the product, the faulty part was replaced without any problem. Very helpful customer service from Mike.

Ordered several items plus a floor lamp from Zanui. This company was the only company I could find in Australia that stocked a 2 headed fully adjustable, tall floor lamp with independent switches for each lamp head. The price was reasonable. It arrived promptly, however did not work. Very disappointing. I contacted Customer Service via email and Josie replied promptly, requesting a video of the lamp not working. I sent this off straight away and Josie again followed up promptly with an email and passed on my issue to the supplier. Josie again k...

Frame was for certificate double checked sizes before spending the money received wrong item laughable how tiny the frame was

Ordered as Christmas present so hugely disappointing to open Christmas morning to 5 of the 8 broken! They appear to have been packed broken making matters worse. I sent off photos of damage and have not had a word back.

I recently purchased a oil and vinegar set, unfortunately there was a manufacturing fault in the ceramic, I contacted customer service by email, within days the issue was resolved with a replacement on the way. Very impressive at how quick I received a resolution especially during this busy period. Great Work Zanui.

Zanui sent me the wrong item which took 2 weeks to arrive via Hunter Express. (notoriously bad courier, read reviews on them) Contacted overseas call centre and was required to send photos as proof of error. . Any company using overseas call centres ring alarm bells to me. Thus far I cannot recommend this company.
It took 3 days to reply to me. Then another 4 days to organise a pick up from Hunter Express. (notoriously bad courier, read reviews on them), that was after asking Hunter to pick the item up over 2 days as they couldn't be bother...

Sent me a broken bed, with clear box damage and bent metal, refused to do anything about it, and told me to file a claim with the ombudsman instead. Do not order from this site, ever.

I purchased a 'Zine' Coffee table in October 2019 which I was originally very happy with - stylish product at a reasonable price ($529 delivered). However, the table collapsed while I was watching TV one night - I was not touching it, it simply collapsed. On closer inspection it seems the base of the table is quite cheaply made where the legs join (thin MDF) and susceptible to weaken with limited movement (e.g. to occasionally move to vacuum underneath).

I contacted Zanui and made a warranty claim, which was rejected on the completely fabrica...

I ordered a large item which was damaged in transit. Their online returns process was easy to follow and although during these busy times it did take a few days to hear back from them. I was offered a refund, replacement or a partial refund if I kept the item, which I thought was more than anyone could ask for.
As the item was badly damaged I asked for a replacement, despite lengthy delays with the transit company Zanui's customer service (Ann) always followed up quickly and the positive nature of their communication helped resolve a challenging exchange.
Great customer service - well done Zanui, I'll shop with you again

Unfortunately a dining table I purchased was faulty and it needed to be returned. I kept thinking how difficult it would be to try and send back as it couldn't just be dropped back to the store and I nearly didn't bother, however I am so glad that I got in touch with Zanui and had the pleasure of speaking with Lou.

She made the entire process really easy, emailing back and forth with the supplier and myself and keeping me in the loop the whole time, even emailing every few days just to touch base that she was still following up the warranty c...

I've been very happy with all of my purchases from Zanui. When I had a faulty item and contacted customer service, Sarah-Louise was friendly and helpful, guiding me through the returns process. She made the experience easy and resolved all my issues/queries quickly. An absolute pleasure to deal with and made me confident and happy to continue shopping with Zanui. 5 stars!

Received my item but sadly it cracked in transit. The customer service team handled my issue promptly and kindly replaced my item. I received it within just a few days, I’m very impressed.

Product was easy to find and there was a significant amount of items to choose from
Unfortunately, on this occasion the product was not what i expected however, my return and refund whens very smoothly and was very prompt
The customer service lady Neeve was absolutely fantastic, curious, patient and obliging what a marvel in these times to find a happy and proactive CS person
Hats off to you

We ordered furniture online after a long and very informative chat with an employee Lou. Had to return and item and Lou couldnt have been more helpful, efficient and obliging. What a please to deal with and a credit to Zanui she is. Thank you Lou

We recently ordered some bar stools from Zanui after checking on line and finding the perfect items for our needs. We were very happy with the quick delivery and the quality of the products. After I had assembled them (good instructions and simple to put together) I noted a small issue on one of the stools so emailed customer service. Got a very quick and positive response from Lou who followed through on this and offered several options as a solution to the problem. Definitely could not fault the help given and would recommend them based on this experience and the quality of the stools compared to other website purchases which have not been as satisfying.

Great product and when I had to contact the customer service staff to gain proof or purchase, the team were beyond helpful and responded so quickly. Really impressed. Great customer service Zanui

Thank you to Sarah-Louise at Zanui for excellent service, organising a full refund when I was not happy with the quality of the delivered product. She responded to my feedback quickly and efficiently. I will definitely shop at Zanui again.

We purchased a coffee table which began to crumble after a month of ‘misuse’ we were told (it was only ever used for coffee table items such as cups/plates). No refund given. Really poor product and very disappointed with the outcome. Would not purchase from this company or recommend again.