??!
1 photo
Zanui
4.2 from 1,587 reviews · View Statistics

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Elise

EliseSydney, NSW

  • Verified customer

Unprofessional - does not take responsibility for supplier faults

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
2 comments
Zanui
Zanui A.Zanui

Hello Elise, we're extremely sorry to hear this. Please could you reply with the order number so we can escalate this to our second-level support team and ensure a resolution is provided for you promptly? Regards, Zanui

Elise
Elise
1f1v38

1f1v38Metropolitan Adelaide, SA

Horrible misleading service

published

Frame was for certificate double checked sizes before spending the money received wrong item laughable how tiny the frame was

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
Dinah

DinahPerth, WA

  • 13 reviews
  • 10 likes

Hand painted coasters - 5 of the 8 arrived broken!

published

Ordered as Christmas present so hugely disappointing to open Christmas morning to 5 of the 8 broken! They appear to have been packed broken making matters worse. I sent off photos of damage and have not had a word back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
Furniture Shops

Find out how Zanui compares to other Furniture Shops

Know better, choose better.

Compare all
  • Verified customer

Scam Site

published

Sent me a broken bed, with clear box damage and bent metal, refused to do anything about it, and told me to file a claim with the ombudsman instead. Do not order from this site, ever.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
ScR

ScRSouth East Queensland, QLD

  • 6 reviews
  • 1 like

Dreadful -

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
2 comments
Zanui
Zanui A.Zanui
ScR
ScR
ARete

AReteGreater Melbourne (Inner), VIC

Poor quality product and no help from Zanui

published
  • Thumbnail
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
A P

A P

  • 2 reviews
  • 7 likes

Really poor product

published

We purchased a coffee table which began to crumble after a month of ‘misuse’ we were told (it was only ever used for coffee table items such as cups/plates). No refund given. Really poor product and very disappointed with the outcome. Would not purchase from this company or recommend again.

  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
Michelle

MichelleORANGE

  • 2 reviews
  • 1 like

Bullsh!t communication and lost money

published

Order products, 2 damaged. Collection for return organised but they showed up three days late. The next day after product finally picked up I receive email saying no refunds/credits will be processed.
No product and no money was refunded, no store credit and no replacement. Now Im out of pocket and no one gives a sh!t.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
GAC

GACsydney

  • 4 reviews
  • 6 likes

More wrong/broken deliveries

published

First delivery of chairs - all wrong colour. Second delivery of media unit all broken. What are these people doing at the warehouses!? Took a day off to fit item, now wasted, should have just worked. Never again Zanui.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
Furniture Shops

Find out how Zanui compares to other Furniture Shops

Know better, choose better.

Compare all
Kate C.

Kate C.Sydney, NSW

Bedframe broke twice in 3 years

published

The quality of this bedframe was awful. The side of the bed broke within the first 12 months because the screws holding it together aren’t big enough and the wood quality is cheap. The other side broke 2 years later (the wood snapped when I sat down on the mattress) which Zanui won’t replace because it is out of warranty.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
2 comments
Zanui
Zanui A.Zanui
Kate C.
Kate C.

Hi Zanui, I understand that it's out of warranty, but I would've expected a bedframe to last more than 3 years

See all Zanui reviews

Questions & Answers

Danielle

Danielleasked

Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP

1 answer
Zanui
Zanui A.Zanui

Hello,

So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?

Kind regards,
Zanui Customer Care Team

Cazza

Cazzaasked

Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?

No answers
Isabelle Butta

Isabelle Buttaasked

Is there anyone that can come out and put wall unit together for me please?

No answers

Get an answer from our members and Zanui representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.