Great customer service
The website was simple to use. Assembly instructions easy to follow. Although there’s was a defect in the product, the faulty part was replaced without any problem. Very helpful customer service from Mike.
- Verified customer
Replaced faulty lamp. Good Customer Service
Ordered several items plus a floor lamp from Zanui. This company was the only company I could find in Australia that stocked a 2 headed fully adjustable, tall floor lamp with independent switches for each lamp head. The price was reasonable. It arrived promptly, however did not work. Very disappointing. I contacted Customer Service via email and Josie replied promptly, requesting a video of the lamp not working. I sent this off straight away and Josie again followed up promptly with an email and passed on my issue to the supplier. Josie again k...ept in contact 2 days later to let me know I hadn't been forgotten. The response from the supplier took 5 days (though 2 of these days were the weekend). I thought this a bit slow considering the issue was pretty straight forward. After 5 days I emailed Josie for an update and she emailed me back that day with a response from the supplier. A refund or replacement was offered. I took the replacement option and quickly arranged with Josie a courier pickup which happened the next day. The replacement lamp arrived 2 days later. Josie kept in contact via email to ensure the lamp arrived and that I was satisfied. Overall the service from Customer Service was very good, it was just the suppplier letting the side down a bit with their slow response to my problem. The new lamp is good and exactly what I wanted to replace the old one. The other items (mattress topper and tea towels were also good and reasonable price on sale).
Great Customer Service
I ordered a large item which was damaged in transit. Their online returns process was easy to follow and although during these busy times it did take a few days to hear back from them. I was offered a refund, replacement or a partial refund if I kept the item, which I thought was more than anyone could ask for.
As the item was badly damaged I asked for a replacement, despite lengthy delays with the transit company Zanui's customer service (Ann) always followed up quickly and the positive nature of their communication helped resolve a challenging exchange.
Great customer service - well done Zanui, I'll shop with you again
Outstanding product range , outstanding customer service
Zanui is a company that I would highly recommend. The Product range the customer service is outstanding. The whole experience shopping online was great. If there was any problem the customer service team were more than happy to help. 100% outstanding service
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.