great customer service
There's always a chance that online orders can go wrong. I've had a couple of issues with delivery of items such as a broken item with one delivery and missing parts with another delivery but one thing I can say is that the customer care service department is always on the ball and look after their customers if there are any problems. Both issues were settled and resolved very quickly and to my satisfaction. Thank you to both ladies who handled both cases. Thanks to Sarah-Louise for her latest efforts in resolving my issue.
Excellent Customer Service
I recently purchased a oil and vinegar set, unfortunately there was a manufacturing fault in the ceramic, I contacted customer service by email, within days the issue was resolved with a replacement on the way. Very impressive at how quick I received a resolution especially during this busy period. Great Work Zanui.
Good service ! Beautiful decorations !
Lou is very friendly and efficient.
Best website I have seen for so long time . Delivery fast ! Exactly the same color , size and style. Beautiful watch .
Incredible Service & Products!
I have used Zanui for many years. The items I have purchased have been great from bed heads, bedside tables, lamps etc. Zanui is my go to homeware store and I have referred all family and friends over the years every time I have been complimented on the items I have purchased to design my home. One particular stand out is the outstanding service I received recently. I had a recent encounter with a lovely Sarah-Louise who was keen to help and very pleasant to deal with. Sarah-Louise is the perfect example of an employee that goes over and beyond.... She is the definition of truly understanding your customer & a fantastic representation of Zanui. I cannot thank her enough for her amazing efforts in assisting me & keeping me informed every step of the way. It is employees like Sarah-Louise that should be appreciated & recognised for their outstanding service. Looking forward to my next purchases with Zanui. Thank you again!
Outstanding customer service from Lou!
Unfortunately a dining table I purchased was faulty and it needed to be returned. I kept thinking how difficult it would be to try and send back as it couldn't just be dropped back to the store and I nearly didn't bother, however I am so glad that I got in touch with Zanui and had the pleasure of speaking with Lou.
She made the entire process really easy, emailing back and forth with the supplier and myself and keeping me in the loop the whole time, even emailing every few days just to touch base that she was still following up the warranty c...laim. Lou was able to organise a courier to come and pick up the table from my house and after the supplier had reviewed what was wrong I was able to get a refund too! She is an absolute legend and because of such a great experience I will continue to purchase from Zanui :)
Exceptional customer service
I've been very happy with all of my purchases from Zanui. When I had a faulty item and contacted customer service, Sarah-Louise was friendly and helpful, guiding me through the returns process. She made the experience easy and resolved all my issues/queries quickly. An absolute pleasure to deal with and made me confident and happy to continue shopping with Zanui. 5 stars!
Excellent customer service
Received my item but sadly it cracked in transit. The customer service team handled my issue promptly and kindly replaced my item. I received it within just a few days, I’m very impressed.
Beautiful Products and Great Customer Care
I love Zanui! The products are beautiful and never disappoint. Zanui is my go to shop for decorating my home as there is plenty of variety and style. The decorating and styling tips are very helpful.
The customer care is excellent. The staff are lovely and friendly and always very helpful with any questions and after service support that is needed. Thank you Zanui!
EXCELLENT CUSTOMER SERVICE
Product was easy to find and there was a significant amount of items to choose from
Unfortunately, on this occasion the product was not what i expected however, my return and refund whens very smoothly and was very prompt
The customer service lady Neeve was absolutely fantastic, curious, patient and obliging what a marvel in these times to find a happy and proactive CS person
Hats off to you
We ordered furniture online after a long and very informative chat with an employee Lou. Had to return and item and Lou couldnt have been more helpful, efficient and obliging. What a please to deal with and a credit to Zanui she is. Thank you Lou
Zanui Customer Service is Key
Zanui has an amazing range of products. Sadly my item arrived damaged but Lou in Customer Service was very helpful & promptly arranged a replacement for me. I’m very happy with my purchase & will be back!
Great products and service
We recently ordered some bar stools from Zanui after checking on line and finding the perfect items for our needs. We were very happy with the quick delivery and the quality of the products. After I had assembled them (good instructions and simple to put together) I noted a small issue on one of the stools so emailed customer service. Got a very quick and positive response from Lou who followed through on this and offered several options as a solution to the problem. Definitely could not fault the help given and would recommend them based on this experience and the quality of the stools compared to other website purchases which have not been as satisfying.
Great product and amazing customer service
Great product and when I had to contact the customer service staff to gain proof or purchase, the team were beyond helpful and responded so quickly. Really impressed. Great customer service Zanui
Great customer service
Thank you to Sarah-Louise at Zanui for excellent service, organising a full refund when I was not happy with the quality of the delivered product. She responded to my feedback quickly and efficiently. I will definitely shop at Zanui again.
Best AU customer service
I contacted Zanui about a part which was broken which was supplied from a company in their marketplace. Zanui handled all communications with me and the seller quickly and effectively and were able to come to an agreeable outcome. They were responsive to all of my questions and clearly outlined the information required to process the request. This is the second dealing I have had with their customer service and both times they have been exemplary.
Excellent customer service
Excellent customer service, went above and beyond for me - we had a stool which unfortunately the leather bubbled. Without hesitation, a replacement was ordered for me. Highly recommend Zanui! Five stars
Stirling ginger Jars
I purchased both the small and large sizes of this product. When I received the order the large jar was broken. I subsequently sent photos through the Customer Care Section and was extremely lucky to have Janice help me through the process. I received a replacement with no problems at all. Janice was so helpful and lovely. I am so happy with the service I received from Zanui and will definitely be purchasing more from them. The items I purchased are better than my expectations - beautiful product.
Issue resolved with brilliant customer service
I recently purchased a matching set of wall prints from Zanui but there was a manufacturing flaw in one of the print hanging points which caused the print to fall to the floor. It was smashed and ruined and I was devastated. Being an online store I was worried about how to rectify the issue. I contacted Zanui customer care by phone and the consultant (Gemma) I spoke to was amazing. She gave me the email address to send photos through showing the flaw, she told me she would discuss it with the supplier and promised to get back to me within a fe...w days. Gemma did exactly that and I was so relieved to be told the supplier has arranged for a replacement print to be sent out. I am so grateful for the quick and easy way my issue was dealt with. I feel well looked after and my confidence in Zanui has grown immensely. I will definitely purchase from Zanui again in the future.
I purchased the Barbados planter pot. One of the wooden stands was broken on the joint. Was very disappointed when receiving. I contacted Zanui and spoke to Selina.
Selina was so helpful and prompt in resolving this matter. She organised a replacement of the stand immediately and if needed to track the item. I was so happy that this was organised without any delays or hassles. Best service I have received on an online retailer.
Thank you so much. Happy customer
I'm a long term customer of Zanui and it is my go-to site for all things decorative for both home and work. The service is always excellent even on the rare occasion I have had to return due to my error - not theirs. Always helpful and accommodating. Highly recommend Zanui as a site you can trust and work with.
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
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