Reviewer Photos & Videos
Did not receive order. No communication. Illegal!
Zanui has taken the money for the purchase of a couch including the cost of shipping. It has been nearly two months and they can not advise if and when I will receive this order.
There is no way of contacting Zanui!! There online service is generic. The only response I received is with a tracking number that has already been delivered!! Dodgy!
Despite numerous attempts to make contact I’ve paid money for an item I am not receiving !
Worst customer service.
Hi I have ordered an office table a month ago and received tracking number 3 weeks ago but still waiting for the item. I contacted them 2 weeks ago to solve the issue but they never get back to me(the website says they are aim to response 1 to 2 days) I had to contact them again few days ago and they just said they are still working on it.
It is ridiculous as according to tracking information, the item departed from only 10km away from my office and it already took 3 weeks and no one knows when we can receive the table. Even customer service staff says they are still looking for the solution even it has been 3weeks since I contacted them...
- Verified customer
A few hick-ups
Not happy about the wait time considering dispatch times on the website are very misleading (having to wait for much longer than shown). However, the customer service team did help follow up. Still waiting on some items and will post an update once on the quality of the products and final delivery times.
- Verified customer
Initially, this was a 1-star review. However, the past couple of weeks dealing with the Customer Service team and I've been turned. The delivery times are skewed (expect to wait longer than the time listed) but the customer service team has been there when things went wrong and stuck to their word. I would use the platform again.
BEWARE - NOT ASSEMBLED.
Looks nice but description shows stools are assembled. They come in a flat pack and difficult to connect foot rest if one person is trying to assemble. Have brought this to attention of Zanui and two weeks later, description still shows "Assembled". Misleading to keep this inaccurate description on website.
It's difficult to rate a product if all parts are not delivered.
I purchased 4 chairs and received two deliveries; the first was fine the second did not have all components. Zanui have failed to supply the parts and are not replying to emails. Next step Consumer Affairs.
Very good Wool Quilt, but too warm
Wool quilt excellent quality, but it was for winter. In "Zanui" description it was said that this product good for summer and winter. Only when I received quilt I saw that it has 500gr wool and it for winter. It's too warm for me, it's why I gave 4 stars not 5stars. My advice be more precise in information
Damaged second hand table
This table arrived damaged and broken, with packing disturbed and polystyrene packing all broken. I discovered a previous label on box so table had already previously been sent to someone in Sydney, who obviously had returned it. I contacted Zanui with photos of table and they agreed to refund me full purchase price. It was all lot hassle and wouldn't recommend the retailer to anyone.
Worst customer service ever. Do not trust them. They are horrible. Shop somewhere else it’s not worth it.
Worst business I have ever purchased from. They will even sell things you have purchased that were promised to you, so don’t trust them. Their website needs to be fixed. It’s ridiculous how it automatically resells your purchased products even when you have purchased it. Disgusting to sell a product to someone else when I had already purchased it first and they knew I was buying it but didn’t care less. Didn’t even try and fix the issues too. Never shop there again.
Lost Item - Zero Response - Poor
14/8 - Ordered office chair online - felt easy, and during this time when everyone is ordering online so it should be
17/8 - Received notice on email that chair was on the way, from Campbellfield - an outer suburb of Melbourne - to another suburb in Melbourne. I live about an hour's drive from Campbellfield. Felt a glimmer of hope that my sore back from sitting on a dining chair 8-9 hours a day would be relieved.
24/8 - CHAIR LOST!! I have sent a tracking email to Aus Post & 2 emails to Zanui - no response from anyone so far. And still, a ...sore back. Was it because they sent an office chair via AUSTRALIA POST!? Probably. I ordered a 2-metre rug from another company on the same day, which has arrived and happy on my living room floor - and that came from the USA!! The fact that these guys can't get 1 chair from one side of Melbourne to the other speaks volumes. Not only that but AusPost are pretty well known for not ringing doorbells so for anything that doesn't quite fit in the mailbox (which you can safely assume that my office chair will not) it will end up at the depot, and it feels pretty doubtful that it will fit in my tiny car - so what then?
Purchased a table, received half the table in double the time and still don't have the other half
Very upset with my experience I must say. Its been 1 week and Zanui still has not explained where the legs are for the table ordered 1 month ago. They have advised me now on 3 occasions that they will let me know in 48 hours only to tell me the same thing again.
No rug so couldn't comment on how amazing it might be.
Order placed 14th of July still no rug. Advised shipped the 21st tracking number never worked. Called again to be told shipped the 24th of July. I have been run around and given excuse after excuse as to why I don't have my item. Not confident my rug has been posted as it seems no one seems to know. If you want to wait weeks for items to maybe arrive Zanui is the place to order. Amazingly I ordered two ottomans from black Mango Monday from SA and they arrived two day's later so Zanui can't blame aus post for the delays.
Terrible service. Avoid this trap!
Have purchased 2 items from Zanui website with discounted price. I used PayPal method and the system just generated a tax invoice saying congratulations you placed an order and payment method is PayPal. However, the next day, I found they did not charge me while I definitely have enough fund. I asked and they said, oh the payment did not process successfully - you have to order again but with a much higher price! It's a trap to me because if the payment failed, they should notify me immediately but not generate an invoice that saying congratulations. I tried to ask them if I can purchase with the same price, they just refused with bad attitude. What a shame.
Poor quality product and no help from Zanui
Purchased a cream jute rug only 3 months ago. Website states 12 month warranty which was peace of mind (false advertising!!) I must mention the rug came with no care instructions. Within weeks the cream rug has changed colour and is brown! This was no fault of my own. And Zanui customer service don’t wanna know about it.
I’ve have said it all and their response is “sweaty feet” “warranty doesn’t exist” “humid weather”. I live in Melbourne so humidity really? And my rugs in a dining room so maybe walked on 2 or 3 times! And you advertise a war...
Bed Side Lights
Very happy with the service Sarah-Louise was outstanding when there was a problem with Australia Post. I will be recommending your company to family and friends. I am very happy with the choice of products and the quick despatch
- Verified customer
First Zanui Experience and Last Zanui Experience
Today an Arendt Bar Table arrived that I purchased from Zanui last week. I noticed that the box had been opened and resealed with tape.
When I opened it to assemble the table I found the table top damaged on the side and underside. The table top has clearly been hit with force on the side. They’ve take my money and supplied damaged goods - a breach of the consumer laws that provide for goods to be in merchantable condition and also simply unethical.
If that’s the nature of the firm or their suppliers this is both my first and last experience shopping with Zanui.
If you’re going to use them my experience suggests you need to be prepared for sub quality merchandise.
Not Value for money
Disappointed in the quality of my coat rack . Wood had been knocked a round and painted over to disguise. Have ordered several other pieces from Zanui and generally happy with service .
Worst customer service I have ever had in my entire life
Rude customer service
Vague policies to avoid liability and responsibility
Dreadful courier partnerships
All-round the worst customer service I have received in a long time, if not ever.
Would not recommend this company to anyone
Fantastic - Customer Service
Purchase a bench stool from Zanui that had a faulty part and received fantastic service, follow up and communication from Sarah-Louise in their customer support team to resolve the issue - 10 stars.
- Verified customer
Worst customer service - deserves ZERO stars
EDIT - ZANUI ARE TRADING WHILST IN ADMINISTRATION - BUYER BEWARE
I ordered a queen bed and was charged $99 for delivery with the promise it would be dispatched within 1-2 business days.
5 business days later, Zanui's online tracking hadn't moved from "order placed".
I tried contacting them via phone - no response.
I sent an email, no response.
I contacted the supplier - no voicemail and phone just rings out.
I submit a Paypal claim - and all of a sudden i get a response within 4 hours from Zanui who REDIRECTED the order because "I raised a Paypal dispute". ...
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.