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Zanui
4.2 from 1,629 reviews · View Statistics

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Melissa M.

Melissa M.

  • 2 reviews
  • 1 like

Beautiful product and exemplary customer service

published

I ordered the Murcia Velvet Occasional Chair in pale pink, and when it arrived, it was unfortunately the wrong colour that had been sent. On contacting Zanui, I dealt with the lovely Carla, who kept me across all the steps required to arrange collection and re-delivery. It was so nice having the same consistent person to contact, and her professional and helpful approach made the process hassle-free. My replacement chair has arrived in the right colour, and is just divine.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
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I am really impressed

published

I am really impressed with Zanui products quality and the care taken in the packaging them. Love this store and have purchased many great items.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hello Tracey, thank you so much for your amazing review. Thank you so much, it means a lot. Hope to see you back shopping with us again in the future! Warmest Regards, Zanui Customer Care Team

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Elizabeth C.

Elizabeth C.Metropolitan Adelaide, SA

  • 2 reviews

Reliability and quality

published

Have used zanui a few times now and impressed by range of products, prices and reliability of delivery. Would definitely recommend.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
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Carmel

CarmelSouth East Queensland, QLD

Ratan bedhead

published

The bedhead is as described on the site, although a little shorter Han expected. I’m very pleased with its look and quality, along with zanui’s service.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Carmel, we really appreciate your feedback regarding your recent Zanui Experience, so glad to hear you are happy with your item! We hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team

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Colleen

ColleenSydney, NSW

Ecology Speckle dinner set

published

Very satisfied with the product - it arrived with one cracked bowl and Josie replaced this quickly and kept me updated with clear and continuous communication - excellent service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
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Jean

JeanMid North Coast, NSW

Very Happy

published

I am very happy with the design and colour. Was the same as pictures on line. Assembly was very straight forward as long as you read the instructions and ordered the items. I am 72 years old and managed to assemble it all by myself. The quality is very good. Very sturdy chest of drawers. Delivery was on time and everything in the box was fine

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Good afternoon Jean,
Wow, such a lovely review!
Thanks again for shopping with us here at Zanui, we hope to see you back again soon!
Best wishes!

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long delivery delays but excellent customer service

published

product was good quality. easy to navigate online store. delivery was so delayed - product arrived 1 month after purchase date. however customer service is excellent - shoutout to josie for assisting me and being veyr professional and understanding. much appreciated.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Good afternoon,
Wow, such a lovely review.
Thanks again for shopping with us here at Zanui, we hope to see you back again soon!
Best wishes!

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Louise B.

Louise B.Sydney, NSW

  • 5 reviews
  • 3 likes

LOVE my new bar stools!

published

One of the barstools was faulty but Josie at Zanui was very fast and professional in helping fix the problem. Delivery took much longer than stated but I think that was the freight company, not the store itself.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hello Louise,
Thanks for your kind words and we are so happy Josie could assist you with your issues. We look forward to seeing you again!
Warmest regards,
Zanui

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Lucy Gibson

Lucy GibsonSouth East Queensland, QLD

  • 2 reviews

Carla is amazing!

published

Small part of my order missing, Carla spent ages tracking it down and getting me replacement ones sent. Excellent customer service, thank you Carla

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and I know Carla will be delighted with your review!
Warmest regards,
Zanui

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Really great service, special thanks to Simon the delivery person

published

Great couch we had delivered. Gave me a call beforehand to organise delivery time. Simon who delivered the couch was friendly and helpful, manoevering the couch through our building and giving me helpful tips on set-up.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Bethany,
Thanks for such a lovely review of our couriers. We will be sure to pass this on.
Thanks again for shopping with us here at Zanui, we hope to see you back again soon!
Best wishes!

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Pam Hardy

Pam HardyPicnic Point

  • 3 reviews
  • 1 like

Great service

published

Large range of products and prices. Site easy to navigate. Have bought quite a lot from them and only had 2 problems which they fixed up and both were due to delivery. They keep you well informed of products and have very good sales. Very happy with them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Pam,
Such a lovely and honest review. Thanks again for shopping with us here at Zanui, we hope to see you back again soon!
Best wishes.
Zanui

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Mike

MikeSouth East Queensland, QLD

  • Verified customer

Expected more for the price

published

I was disappointed to that what I paid $179 for was a pine box, very similar to a Kmart product

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
4 comments
Zanui
Zanui A.Zanui
Zanui
Zanui A.Zanui

Apologies, the email address is customer@zanui.com.au

Mike
Mike
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Susan A

Susan AIllawarra, NSW

  • 3 reviews
  • 2 likes
  • Verified customer

I have purchased so many things.

published

easy to get around. Love the sale button. Found many great
Birthday presents, furniture, cat coasters, bowls, furniture, vases , rugs

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hello Susan,
Thanks for your kind words and we look forward to seeing you again.
Warmest regards,
Zanui

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JanS

JanSSouth East Queensland, QLD

  • 2 reviews

First time user

published

First purchase from Zanui. Seamless process and item exactly as depicted. Love our funky little lamp after searching 500+ items elsewhere.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Jan, thanks for leaving us such a wonderful review. We are thrilled that you loved your first experience.
Warmest regards,
Zanui

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SGJ

SGJDowner 2602, ACT

Love my products

published

I am very happy with my bedroom furniture , and get great comments about all my Zanui products from
friends and family. The courier did lose my items and Sarah-Louise from Zanui was so helpful she answered my emails immediatley and tried her best to locate them . When she couldnt, she offered a full refund or a replacement, my replacement turned up 2 days later . Great customer service and beautiful products.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark!
Warmest regards,
Zanui

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Craig

CraigSydney, NSW

  • 5 reviews
  • 1 like

Great service and quick delivery

published

Awesome product and very quick delivery. Great service and I would order again from this company. Highly recommended. The coffee board that I ordered is of a high standard.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Craig,
We are so grateful for your kind words. Thanks for sharing your review with us!
Warmest regards,
Zanui

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Pauline

PaulineIllawarra, NSW

  • Verified customer

Exquisite French Provincial Mirror

published

The Arlie Leaner mirror finally arrived after a month's wait and several emails. However, Caroline was prompt and very helpful following up my inquiries re the delay in delivery. It is a beautiful item and looks better in reality than the online photos. Weighing 20 kilos, its quality is outstanding and it was exceptionally good value for money having been on sale. This helped to offset the expensive postage and handling. The mirror was reasonably easy to have wall mounted by 2 tradies and adds solid wow factor to my home. Thank you Zanui.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hello Pauline,
Thank you for the 5-stars! Hope to see you again soon!
Warmest Regards, Zanui Customer Care

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Cmallon

CmallonSouth-Eastern Region, NSW

  • 2 reviews

Perfect. Good quality. Love this mat.

published

This mat is good quality and a simple design. Love it. The purchase was straight forward and arrived quickly. Happy with the product and the website.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Cmallon, thank you so much for taking the time to share your 5-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care

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Bec T.

Bec T.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 3 likes

Where in the world is my order?

published

The delivery is HORRENDOUS. I received no notification that my order was dispatched, as the status still indicated the order was "processing" on the order details. Until I called I was informed that it was actually "out for delivery", this was on Friday - it's Monday. I raced home from work on Friday thinking it will be delivered, which it wasn't, and now I am waiting again today for my delivery. I was supposed to be going into the office today, however that couldn't happen because I have to wait. This is extremely inconvenient, I do not have days of free time to wait for a delivery. If I had an ETA, life would be easy!!
Will NEVER buy from here again. CBF!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
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  • Verified customer

I am very happy with the quality of my purchases.

published

The dining chairs I have purchased exceeded my expectation. Good quality of the leather material and very sturdy legs. The delivery was very quick.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hello Gina, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your dining chairs! it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team

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Questions & Answers

Danielle

Danielleasked

Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP

1 answer
Zanui
Zanui A.Zanui

Hello,

So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?

Kind regards,
Zanui Customer Care Team

Cazza

Cazzaasked

Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?

No answers
Isabelle Butta

Isabelle Buttaasked

Is there anyone that can come out and put wall unit together for me please?

No answers
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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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