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Zanui (page 3 of 15)
Reviewer Photos & Videos
AnastasiaSydney
- 3 reviews
- 1 like
Great design and colour.
The only fault I can find is that the cushion insert was not 'plump' enough and the cushion looks flat - hence 4 star rating.
1 comment
TRACY DICKERSONSydney, NSW
Great Purchase and great Price - Can’t wait to use it this coming Christmas.
Great Purchase at a Great Price - I did a lot of research before purchasing -Can’t wait to use it this Christmas.
1 comment
Zanui A.Zanui
Hello Tracy, thanks very much for sharing your review! We're so thrilled to hear you're happy with your order, it really means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team
Other Furniture Shops
Bri
- 2 reviews
- 1 like
Delivered to the wrong address and not replaced
I made 2 orders with this company. The first one was delivered and was great quality. The second got delivered to the WRONG address and they won't send out another or refund. Not happy
4 comments
Zanui A.Zanui
Hi there Bri, So sorry to hear of your experience, please be aware that in the rare case a delivery is sent to the wrong address, we would provide full protection by means of a full refund or replacem...
Read moreent. However, in this case, you provided the incorrect address when you made your purchase online. As we sent the goods in faith to the address you provided, sadly we're unable to provide cover. I do apologise for any disappointment caused here, Warm wishes, ZanuiThat is incorrect. I added in the correct address and it states that address on my account also. Very disappointing.
Zanui A.Zanui
Hi there Bri, the address you entered for delivery can be found on your order receipt, here it will show that you provided us with the wrong delivery address. We understand your disappointment at the ...
Read moresituation but hope you can appreciate that we cannot provide a refund/replacement for your error. Warm regards, Zanui Customer SupportFind out how Zanui compares to other Furniture Shops
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Kate SGreater Melbourne (Inner), VIC
- 3 reviews
Perfect timing!
I was putting together a "cherry " themed gift for a friend for Christmas and found the beautiful cherry plate at Zanui. I was a little worried that it might not arrive in time, but it arrived in very good time and looked great in the gift I had planned. the whole process - from ordering online to delivery - was quick, easy and very satisfying. I would have no hesitation in using Zanui again,and recommend them highly to others.
1 comment
Zanui A.Zanui
Hi Kate, we really appreciate your feedback regarding your recent Zanui Experience, so glad to hear you are happy with your item! We hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team
JanelleSouth-Eastern Region, NSW
- 3 reviews
Excellent Quality
I purchased a kidkraft Pastel kitchen and accessories pack for my granddaughter and she absolutely loves it. It was very easy to use the website and the 1st time purchase discount of $25 made it even better. The shipping time was good and the packaging was excellent. I would happily purchase from Zanui again.
1 comment
Zanui A.Zanui
Hi Janelle, so glad to see you're happy with the product you received. We truly appreciate you taking time out of your busy day to leave a lovely review of your Zanui experience. It means a lot! Hope ...
Read moreto see you back shopping with us in the future! Best wishes, Zanui Customer Care TeamMargaretSydney, NSW
- 2 reviews
Beautiful products
Purchasing on the Zanui website was so easy. I received my purchase of beautiful white cups & saucers & coffee mugs pretty quick & found it was all packed very well. Unfortunately i had to return the coffee mugs, as they were the wrong size for my needs. The refund process, managed by Carla, was very straight forward & easy, and my refund was received within a reasonable time too. Overall my shopping experience with Zanui was great & i wouldnt hesitate to shop there again.
1 comment
Zanui A.Zanui
Hello Margaret, we really appreciate your feedback regarding your recent Zanui Experience, specifically with Carla from our care team. Thank you so much for taking the time to share your review, it re...
Read moreally means a lot to us. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui TeamPaulSouth East Queensland, QLD
Not happy...seek alternatives
Bought two lamps..tried to cancel as soon as i purchased as saw them 50% cheaper elsewhere. They were impossible to reach and when they did said products were already dispatched which was a blantant lie. Poor service, and suggest people read these reviews and seek alternative sites. I requested a credit voucher as a conpromise..got nothing! Stay clear.
4 comments
Zanui A.Zanui
Hello, Sorry to hear of your dissapointment here. We're very sorry to see your cancellation request was not successful. Usually, once an order is placed, cancellations are not always possible. Time-fr...
Read moreames can vary but once we receive an update from the warehouse to advise the order has reached the next stage of processing. This means a cancellation is not possible. Our partner warehouses team work tirelessly to ensure prompt dispatch occurs for our customers. Sadly as your order was placed 29th December and shipped the same day, we were unable to proceed with your cancellation requested 30th December. You can review our cancellations policy here for future reference: https://help.zanui.com.au/hc/en-gb/articles/210937208-How-can-I-cancel-my-order-Unfortunately due to the fact zanui couldnt answer the phone for 2 days the sale on the other website expired. I havent a problem with your information, but if a company doesnt pick up the phone then ...
Read moreyour information and policies are frankly useless. So i reiterate my annoyance and reiterate to all customers reading this...beware, and seek alternatives.Zanui A.Zanui
Hi Paul, sadly our phone team is not available over the weekend. Our email/chat team is there to help, Monday - Sunday. Sincere apologies for your disappointment. Regards, Zanui
Very happy customer
Excellent Website, great prices and vast range of products. Very happy with purchase of Stanley Rogers cutlery set, good quality.
1 comment
Zanui A.Zanui
Hello M Nixon, we really appreciate your feedback regarding your recent Zanui Experience. Thank you so much for taking the time to share your review, it really means a lot to us. We're so glad to hear...
Read more you are happy with your purchase. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui TeamOther Furniture Shops
Robby MSydney, NSW
- 6 reviews
- 3 likes
Great service
Easy to order online, delivered within a few days (just before Xmas) and happy with the set of frames. All good!! Will use Zanui again.
1 comment
Zanui A.Zanui
Hi there Robby M, we're so glad to see you're happy with the product & service you received. We truly appreciate you taking time out of your busy day to leave a lovely review of your Zanui experience....
Read more It means a lot! Hope to see you back shopping with us in the future! Best wishes, Zanui Customer Care TeamFind out how Zanui compares to other Furniture Shops
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MalWide Bay-Burnett, QLD
Magpie Mug
Turned up on time for Christmas. Complimented Australian native bird mug collection. Same as picture on web page. Well done Zanui.
1 comment
Zanui A.Zanui
Hello Mal, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your Magpie Mug, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team
Anna D.Canberra 2600, ACT
- 2 reviews
Mess got sorted out on time for Christmas.
I had ordered a spaghetti server & cheese grater, they came separately which wasnt the issue however the 2nd parcel ( spaghetti server) ended up being 3 dog door stops! called & spoke to kevin who I explained this was part of a Christmas present and I needed the correct item by Thursday! The server arrived on wednesday afternoon which was a great relief!
1 comment
Zanui A.Zanui
Hello Anna D, thank you so much for sharing your 4-star Zanui experience. We're delighted to hear that you're pleased with the resolution provided by Kevin. We truly appreciate you taking time out of ...
Read moreyour busy day to leave your kind comments. Thanks again! Warm wishes, Zanui Customer Care TeamPerfect mug for enjoying tea and coffee!
So easy to find what I was looking for. Ordering was simple and straightforward. I liked being kept up to date with the process and delivery was speedy.
1 comment
Zanui A.Zanui
Hi Judy,
Thank you for such a kind review, we really appreciate it as we do try our very best to provide excellent service.
Take care,
Zanui
KathrynWide Bay-Burnett, QLD
Quality affordable products
Very pleased with quality of rug. Quick and well priced delivery very reasonable to regional QLD. Large range of affordable products.
2 comments
Zanui A.Zanui
Hi Kathryn,
Wow, thank you so much for your amazing review, Tracie. We're absolutely delighted to hear that you've had such a good experience with us here at Zanui.
Kind regards,
Zanui
Who is Tracie
RobsterSydney
- 3 reviews
Perfect size and the colours are really vibrant decided to buy a second one.
Easy indeed to navigate the store and an excellent range of products which have all been of great quality all products have been very easy to assemble when necessary.
1 comment
Zanui A.Zanui
Hello,
So glad to hear you're happy with our products, thank you so much for taking the time to leave us a fabulous review!
Best regards,
Zanui!
Other Furniture Shops
Kasbr0South East Queensland, QLD
Gorgeous stools!
I found the website user friendly. I was able to receive a small discount. My order was posted super fast. I love the stools, they look stylish and are very light and comfortable to sit on. I purchased the black for practicality but also loved the white. The quality is fair for the price.
1 comment
Zanui A.Zanui
Good afternoon,
Wow, the stools look beautiful :-)
Thank you so much for taking the time to leave such a fantastic review....
Find out how Zanui compares to other Furniture Shops
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Shelley W.Southwest, VIC
- 2 reviews
Perfect Christmas presents.
I purchased 8 mugs as Christmas presents because I loved them.
I had an internet malfunction and Zanui quickly fixed it.
1 comment
Zanui A.Zanui
Hi Shelley,
Thank you for taking the time to leave us a 5-star review, this is much appreciated.
We hope you have a lovely Christmas!...
CFP
- 2 reviews
Love my blue flower cushions
Very happy with my purchase and the help from the customer care centre.
Great products to choose from and quick shipping.
1 comment
Zanui A.Zanui
Hello,
Were so glad to hear your happy with your purchase and that our customer support team was able to assist you. Thanks for taking the time to leave a 5-star review.
Kind regards,
Zanui
Excellent product and service
Beautiful product and excellent customer service from Sarah-Louise. She was very prompt and professional. I am very impressed with Zanui products I have bought.
1 comment
Zanui A.Zanui
Hi Stuart, thank you so much for your amazing review. It means a lot. Hope to see you back shopping with us again in the future! Warmest Regards, Zanui Customer Care Team
Judy
- 2 reviews
Love the pillowslips
I have purchased quite a few items from Zanui and have not been disappointed.
Always prompt dispatch and arrive in good order. Keep it up.
1 comment
Zanui A.Zanui
Hi Judy.
So glad to hear you are happy with your purchase. We really appreciate your kind comments.
Warmest Regards, Zanui Customer Care
Dimity CorbettMetropolitan Adelaide, SA
- 2 reviews
Stunning rugs
We have just received 5 new rugs and we absolutely love them. The range was outstanding and the prices were so good. As the price was so good I was not expecting anything wonderful but I was so pleasantly surprised. They are stunning rugs and just look gorgeous. I have actually ordered another 5 as I love them so much. Very happy customer.
1 comment
Zanui A.Zanui
Hi Dimity, we really appreciate your feedback regarding your recent Zanui Experience, so glad to hear you are happy with your items! Warm wishes, Zanui Team
Questions & Answers
Danielleasked
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
1 answer
Zanui A.Zanui
Hello,
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Kind regards,
Zanui Customer Care Team
Cazzaasked
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
No answers
Isabelle Buttaasked
Is there anyone that can come out and put wall unit together for me please?
No answers
Details
Category | Online Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Living, Mattresses and Sofas |
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Zanui A.Zanui
Hi there Anastasia, thanks for sharing your review! We're so sorry to hear the cushion isn't as plump as you'd like! If you need anything please don't hesitate to contact our friendly care team on cus...
Read moretomer@zanui.com.au who would be happy to help! Warm wishes, Zanui