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Zanui
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MartyGGreater Melbourne (Inner), VIC
- 4 reviews
Looks nice
I like the console table but wish it was more sturdy. My husband added a few screws to secure it better. The drawers are difficult to open and close also. Very nice for the price. Shipping was very quick!
1 comment
PetGreater Melbourne (Metropolitan), VIC
Great pendant!
I bought this pendant light from the SHE range a few weeks ago and searched far and wide to find this perfekt pendant for our dining area, which suits our contemporary lifestyle. Unfortunately I found a few marks at the inside of the shade that where not visible before putting a globe in and I only detected the slight fault after the pendant had been installed.
1 comment
Zanui A.Zanui
Good morning Pet,
Thanks for shopping at Zanui and taking the time to leave us a review, all customer feedback is appreciated. So sorry to hear a few marks were located on the inside of the shade, if...
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AnastasiaSydney
- 3 reviews
- 1 like
Great design and colour.
The only fault I can find is that the cushion insert was not 'plump' enough and the cushion looks flat - hence 4 star rating.
1 comment
Zanui A.Zanui
Hi there Anastasia, thanks for sharing your review! We're so sorry to hear the cushion isn't as plump as you'd like! If you need anything please don't hesitate to contact our friendly care team on cus...
Read moretomer@zanui.com.au who would be happy to help! Warm wishes, ZanuiFind out how Zanui compares to other Furniture Shops
Know better, choose better.
Anna D.Canberra 2600, ACT
- 2 reviews
Mess got sorted out on time for Christmas.
I had ordered a spaghetti server & cheese grater, they came separately which wasnt the issue however the 2nd parcel ( spaghetti server) ended up being 3 dog door stops! called & spoke to kevin who I explained this was part of a Christmas present and I needed the correct item by Thursday! The server arrived on wednesday afternoon which was a great relief!
1 comment
Zanui A.Zanui
Hello Anna D, thank you so much for sharing your 4-star Zanui experience. We're delighted to hear that you're pleased with the resolution provided by Kevin. We truly appreciate you taking time out of ...
Read moreyour busy day to leave your kind comments. Thanks again! Warm wishes, Zanui Customer Care TeamAccent chairs
Quality standard furniture and online sight easy to navigate, assembly not easy or practical as screws were on inside of chair x 3 per leg and were not easy to access
1 comment
Zanui A.Zanui
Hi Joe, thanks for your 4-star feedback, we really appreciate it! If you require any further assistance with your order please don't hesitate to get back in touch! Warmest Regards, Zanui Customer Care
margretPerth, WA
- 10 reviews
- 6 likes
great in garden
I ordered this and the money came out of my account 3 days later. I did not receive after 3 weeks so contacted Zanui, must admit the girl took the time to check or follow up but her email back to me did nothing with regards when I would receive my purchase. Asked for a tracking number as this was not provided but received the product 3 days later. I think i waited about a month for receipt of item, which I find far too long. Example i ordered an item from Amazon on Sunday 11th october and received it yesterday the 14th October. I suppose it all depends on how much you pay for delivery but that is not my problem. The windmill is great, very easy to assemble, very satisfied with product. Margret
1 comment
Zanui A.Zanui
Hi Margret, so sorry to hear there was an issue with your order however so glad to hear you have now received this and you are happy with your purchase. We truly appreciate your feedback and hope to s...
Read moreee you back shopping with us in the future! Warmest Regards, Zanui Customer CareGreat quslity
Site was easy to navigate
Quality of purchases surpassed my expectations
Above all, in these difficult times, delivery was speedy!
Will be purchasing again
Highly recommend
Can’t think of any negatives!
Wish I was aware of your site sooner
1 comment
Zanui A.Zanui
Hi Christine, Thank you so much for taking the time to share your review, it really means a lot to us. We're so glad to hear your happy with your purchase. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team
Wrong item was sent but the customer service was good
I received an item after waiting for my order to arrive for almost 3 weeks. It was completely different from what I ordered - I ordered a big wall clock and received an lantern shaped candle holder....
I immediately contacted Zanui customer service and the lady (Carla) who dealt with me was very nice, apologetic and was prompt in responding to my emails. She sorted out things for me pretty quickly and I received the clock in 11 days. The clock is pretty cool and overall shopping experience was not bad thanks to the good customer service. Thanks Carla!
1 comment
Zanui A.Zanui
Hi there Lisa, we really appreciate your feedback regarding your recent Zanui Experience. So sorry to hear there was an issue with your order however so glad to hear our customer service team were abl...
Read moree to resolve this for you. Thank you so much for taking the time to share your review, it really means a lot to us. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui TeamOther Furniture Shops
Great chair for the price!
There was an issue with my initial order going through but Mike was very helpful and professional with getting a replacement order organised! The order was delivered in no time at all and the chair is great! I also got a 20% discount upon purchasing which is always nice! Thanks guys!
1 comment
Zanui A.Zanui
Hi there Myanna, we really appreciate your feedback regarding your recent Zanui Experience. So sorry to hear there was an issue with your order however so glad to hear Mike was able to resolve this fo...
Read morer you. Thank you so much for taking the time to share your review, it really means a lot to us. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui TeamFind out how Zanui compares to other Furniture Shops
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Lenae
- 2 reviews
Great product
Very happy with my purchase, I had issues with the courier but Sarah-Louise at zanui Went out of her way & was extremely helpful even though it was entirely the delivery companies fault. Thank you heaps!
1 comment
Zanui A.Zanui
Hi there Lenae, thank you so much for taking the time to share your 5-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care
Great customer service
Our shipment was split in two packages and the second package was delayed. Sarah-Louise in the customer service department was very helpful and friendly and solved our query immediately. Thanks!
1 comment
Zanui A.Zanui
Hello Roz, thank you so much for taking the time out of your busy day to share your experience, especially with Sarah-Lou from our Care Team. It means a lot as we pride ourselves on providing a top le...
Read morevel of support to our customers. We hope to see you back shopping with us again in the future! Best wishes, Zanui Customer Care TeamMinnieMelbourne
Helpful
I had a few queries about the product I was buying and the customer support team were fantastic in getting in touch with the supplier to answer these.I decided to keep the products despite not being quite what I was wanting
1 comment
Zanui A.Zanui
Hello Minnie, thank you so much for taking the time to share your experience, specifically with our Customer Care Team. It really means a lot as we pride ourselves on providing a top level of support ...
Read moreto our customers. We hope to see you back shopping with us again in the future! Best wishes, Zanui Customer Care TeamLove the look of this lamp
Love the lamp but it is only brass look. One lamp had a few small scratched in the brass paint on the frame when it arrived, exposing the underlying metal. (This probably happened in transport as they were packaged with limited protection around the lamps.) In saying this, I am happy with the lamps and glad that I purchased them. They look great in my room.
1 comment
Zanui A.Zanui
Hello Kay, thank you for your recent purchase! We're very sorry to hear that there was an issue with your order. Please know that if there are any problems with your lamps or if you require any assist...
Read moreance, please be sure to contact our care team who would be happy to resolve this for you! Warm wishes, ZanuiKimmi S.Sydney, NSW
Awesome customer service and communication.
The site was easy to navigate.
The quality of my product was as expected/great quality.
I had a couple of inquiries with the Customer service team ‘Neeve’ she was really helpful and gave me precise and timely feedback in regards to my delivery location and process.
I really appreciated her timely and friendly support.
1 comment
Zanui A.Zanui
Hi there Kimmi, we really appreciate your feedback regarding your recent Zanui Experience. Thank you so much for taking the time to share your review, it really means a lot to us. We're so glad to hea...
Read morer your happy with your purchase and the service you received from, Neeve. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui TeamOther Furniture Shops
MScSydney, NSW
- 3 reviews
perfect and very easy to put together. Happy with the product, it is what the picture showed. Cheers
I got 2 products. This Dali stack is perfect and very easy to put together. Happy with the product, it is what the picture showed. The other product was an Elysee glass cabinet (very heavy and delicate). The finish is not as perfect but it is a good product so I am happy with it. My only suggestion to the company is to figure out the delivery system. At present, your delivery is to the building. But what if we live in an apartment, how are we meant to get the heavy box from door to the apartment? You cannot expect every customer to have the app...
Read moreropriate resources available to deal with this. The delivery were going to leave the big heavy box in front of apartment entrance. My suggestion would be to provide your customer the option of delivery to the inside of the house/apartment. Your delivery is not cheap but the lack of option to get the product into the house makes me want to reconsider my desire to buy from you. You have nice products but if I cannot get you to deliver to my house (not just outside the building), I will probably not buy from you in future which is a pity.1 comment
Zanui A.Zanui
Hello MSc, thank you so much for taking the time out of your day to share your feedback from your recent delivery. We have a range of delivery services available depending on the item, we apologise fo...
Read morer any disappointment caused by the delivery method for your particular item. We highly value your feedback, as we are constantly trying to improve our services and make sure that all our couriers are fulfilling our high standards. If you get a chance, please can you pop us an email to customer@zanui.com.au so we can review this further? Best wishes, Zanui Customer Care TeamFind out how Zanui compares to other Furniture Shops
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Dominique
- 2 reviews
Very happy to find precisely what I wanted
Product is just fine, but really very pleased with exceptional service by Neeve who went above and beyond to supply missing parts as soon as possible - she is a star
1 comment
Zanui A.Zanui
Hello there, thank you so much for your review, Dominique. We appreciate your comments regarding the level of Customer Service you received. I will be sure to pass your comments on to Neeve as I know ...
Read moreshe will be thrilled too. We hope to see you back shopping with us again in the future! Warmest Regards, Zanui Customer Care TeamGLENDA PECK
- 2 reviews
Great stools
Ordered two stools, it was great when they arrived promptly. Just what l wanted. l did not hsve anything to assemble, just take them out of the box and ready to use.
1 comment
Zanui A.Zanui
Hi there, thank you so much for taking the time to share your 5-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care
Blacktown SDCSydney, NSW
Perfect for many spaces!
Assembly was easy and is comfortable to use. Communication with the Zanui in relation to spare parts when we broke a wheel was brilliant. We will be buying another soon!
1 comment
Zanui A.Zanui
Hi there, thank you so much for taking the time to share your wonderful Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care
amattsGreater Melbourne (Outer), VIC
- Verified customer
good site with a range of ptoducts
the site was easy to navigate could go back and view products. the quality of the products is very good as advertised. customer service was excellent,very understanding and very helpful
1 comment
Zanui A.Zanui
Hello, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your Zanui experience, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team
Customer service was great. Thank you
I enjoy looking at all your products & site is very easy to navigate. The stool that I bought was exactly what was pictured and arrived quickly. Very happy with my choice.
1 comment
Zanui A.Zanui
Hello Karen, thank you so much for taking the time to share your experience and love your stool. We're happy that you're happy!! We hope to see yo u back shopping with us again in the future! Best wishes, Zanui Customer Care Team
Questions & Answers
Danielleasked
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
1 answer
Zanui A.Zanui
Hello,
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Kind regards,
Zanui Customer Care Team
Cazzaasked
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
No answers
Isabelle Buttaasked
Is there anyone that can come out and put wall unit together for me please?
No answers
Details
Category | Online Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Living, Mattresses and Sofas |
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Zanui A.Zanui
Hello, thank you so much for taking the time to share your 4-star review! I do apologise for the issues with your item and we would really like to investigate this further, when you get a chance, ple...
Read morease could you send us a private message or send us an email to customer@zanui.com.au with your order details Warm wishes, Zanui Customer Care Team