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Zanui
4.2 from 1,584 reviews · View Statistics

Reviews

  • Product Quality
    2.7 (3)
  • Return Claim MadeYes · No (5)
  • Warranty Claim MadeYes (0) · No (5)
  • Product Appearance As advertised (2) · Not as advertised (0)
  • Shipping
    1.8 (4)
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Not happy

Not happy

  • 2 reviews
  • 1 like

Desks cheaper elsewhere - Zanui would not price match

published

I ordered two desks from Zanui and the next day I found them cheaper by more than half at a competitor. Zanui refused to price match and because they had already been dispatched it meant I would have to foot the bill to return as well. Would not use again, better deals clearly elsewhere.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Zanui
Zanui A.Zanui

Terrible courier service and unreliable tracking - location of items unknown.

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Zanui
Zanui A.Zanui
Bwil

Bwil

  • 13 reviews
  • 19 likes

Lacking empathy

published

The next time a customer calls politely for an update on their order, perhaps a bit of 'you must be excited for your first order with us, completely understand the concern' rather than 'per our website it takes 5 business days and we just got off a long weekend and that's why you did not hear from us. Pfft. First and last order from you snobs!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Bwil
Bwil

More than a week after ordering and still no dispatch of product.

Zanui
Zanui A.Zanui
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Melissa

MelissaSouth West, WA

Wouldn’t recommend if in a hurry for goods.

published

Does not ship in 1-2 business days. Three weeks since placing my order and still waiting. Multiple emails and phone calls later trying to chase up where my furniture is. Tracking number given did not specify where it was. One item was out of stock so despite paying postage on all items, the remaining order wasn’t sent, then the out of stock item arrived but not the rest of the order.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Product is great but frustrating experience with delivery due to missing parts

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
See all Zanui reviews

Questions & Answers

Danielle

Danielleasked

Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP

1 answer
Zanui
Zanui A.Zanui

Hello,

So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?

Kind regards,
Zanui Customer Care Team

Cazza

Cazzaasked

Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?

No answers
Isabelle Butta

Isabelle Buttaasked

Is there anyone that can come out and put wall unit together for me please?

No answers

Get an answer from our members and Zanui representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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