Desks cheaper elsewhere - Zanui would not price match
I ordered two desks from Zanui and the next day I found them cheaper by more than half at a competitor. Zanui refused to price match and because they had already been dispatched it meant I would have to foot the bill to return as well. Would not use again, better deals clearly elsewhere.
Terrible courier service and unreliable tracking - location of items unknown.
$2400 order processed over a month ago now.
Advised my items were ‘shipped’ on 24/06 with Hunter Express - was given a connote number for tracking.
No detailed tracking until 09/07 advising it would be departing for Perth on 10/07 - As email notification to me specified ‘shipped’ on 24/06 I was under the impression it was already on its way to me in regional WA.
Emailed customer service on 09/07 enquiring why this had occurred and requesting to know where my items were.
Received 3 responses over the next 9 days advising in the nicest way po...
The next time a customer calls politely for an update on their order, perhaps a bit of 'you must be excited for your first order with us, completely understand the concern' rather than 'per our website it takes 5 business days and we just got off a long weekend and that's why you did not hear from us. Pfft. First and last order from you snobs!
Wouldn’t recommend if in a hurry for goods.
Does not ship in 1-2 business days. Three weeks since placing my order and still waiting. Multiple emails and phone calls later trying to chase up where my furniture is. Tracking number given did not specify where it was. One item was out of stock so despite paying postage on all items, the remaining order wasn’t sent, then the out of stock item arrived but not the rest of the order.
Product is great but frustrating experience with delivery due to missing parts
We ordered 3 replica Eames chairs in January. They were delivered in good time but when we attempted to assemble them, we realised that the screws needed to join the seat to the legs were missing. I contacted Zanui and Efa, the customer service representative, was polite and responsive, and the screws were dispatched in a few days. However, upon receiving them, we discovered that they sent us 2 sets of the correct screws, and 2 sets of screws that don't match our furniture pieces. This is really frustrating and very disorganised, especially...given the fact that I am starting graduate school this week and my dining set still isn't complete, with only 2 chairs assembled. The chairs are great and I am thankful for their responsive customer service team but I am very disappointed by the missing parts in my delivery and that I have to spend time and effort contacting customer service multiple times.
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
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