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Zanui
Not happy
- 2 reviews
- 1 like
Desks cheaper elsewhere - Zanui would not price match
I ordered two desks from Zanui and the next day I found them cheaper by more than half at a competitor. Zanui refused to price match and because they had already been dispatched it meant I would have to foot the bill to return as well. Would not use again, better deals clearly elsewhere.
1 comment
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Terrible courier service and unreliable tracking - location of items unknown.
$2400 order processed over a month ago now.
Advised my items were ‘shipped’ on 24/06 with Hunter Express - was given a connote number for tracking.
No detailed tracking until 09/07 advising it would be departing for Perth on 10/07 - As email notification to me specified ‘shipped’ on 24/06 I was under the impression it was already on its way to me in regional WA.
Emailed customer service on 09/07 enquiring why this had occurred and requesting to know where my items were.
Received 3 responses over the next 9 days advising in the nicest way po...Read more
1 comment
Zanui A.Zanui
Hi there, Lauren, we're very sorry to hear this. I can see the item you ordered is shipped from our partner warehouse based in Melbourne. Due to COVID-19 restrictions, couriers in Victoria are current... Read more
ly experiencing some delays, at this stage only a 2-4 day delay however, we are monitoring this closely. For delivery from VIC to you in regional WA, we would usually advise between 7-9 days, this is excluding the recent restrictions placed in Victoria. I can see your order has since been delivered to you, which will be the 10th day since dispatch. We appreciate your feedback and will be sure to pass this on to our logistics department. For future reference, please know that in the rare event, the item was to be lost in transit, we provide full protection by means of a full refund or replacement of your choice. If you wish to discuss this further, please respond to the email sent to you today and we would be more than happy to liaise with you further. Warmest wishes, ZanuiSimilar opinion? Write a review on ProductReview.com.au!
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- 13 reviews
- 19 likes
Lacking empathy
The next time a customer calls politely for an update on their order, perhaps a bit of 'you must be excited for your first order with us, completely understand the concern' rather than 'per our website it takes 5 business days and we just got off a long weekend and that's why you did not hear from us. Pfft. First and last order from you snobs!
2 comments
More than a week after ordering and still no dispatch of product.
Zanui A.Zanui
Hi Bwil, we're so sorry to see that you had such a poor experience with us, this is extremely usual to hear and we would be really interested in investigating this further. When you get a chance, plea... Read more
se could you send us a private message or send us an email to customer@zanui.com.au with your order details so we can investigate this further? Hope to hear from you soon and apologies again for the disappointment caused! Warmest Regards, Zanui Customer Care TeamSimilar opinion? Write a review on ProductReview.com.au!
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MelissaSouth West, WA
Wouldn’t recommend if in a hurry for goods.
Does not ship in 1-2 business days. Three weeks since placing my order and still waiting. Multiple emails and phone calls later trying to chase up where my furniture is. Tracking number given did not specify where it was. One item was out of stock so despite paying postage on all items, the remaining order wasn’t sent, then the out of stock item arrived but not the rest of the order.
1 comment
Zanui A.Zanui
Hi there Melissa, we're so sorry to see you had such a poor experience with us. We try our best to only advertise items that we have in stock so it's very rare that this issue occurs. Sometimes items ... Read more
are in stock at the point of purchase but during the picking, packing & transport stage, can become damaged. Ideally, we would order a prompt replacement to rectify this but if there is no more stock available sadly, this would result in in the order being unfulfilled and a full refund/110% store credit provided. Of course, it does not benefit us a company to have orders unfulfilled, so we’re also extremely disappointed at your experience. Please, could you send us a private message or email customer@zanui.com.au with your order details so we can ensure this case does not go unnoticed? Hope to hear from you soon! Warm Regards, Zanui TeamSimilar opinion? Write a review on ProductReview.com.au!
Product is great but frustrating experience with delivery due to missing parts
We ordered 3 replica Eames chairs in January. They were delivered in good time but when we attempted to assemble them, we realised that the screws needed to join the seat to the legs were missing. I contacted Zanui and Efa, the customer service representative, was polite and responsive, and the screws were dispatched in a few days. However, upon receiving them, we discovered that they sent us 2 sets of the correct screws, and 2 sets of screws that don't match our furniture pieces. This is really frustrating and very disorganised, especially...Read more
given the fact that I am starting graduate school this week and my dining set still isn't complete, with only 2 chairs assembled. The chairs are great and I am thankful for their responsive customer service team but I am very disappointed by the missing parts in my delivery and that I have to spend time and effort contacting customer service multiple times.1 comment
Zanui A.Zanui
Hi there Chris, thank you for sharing your experience. We're disappointed to see your 2-star review and apologise profusely for the frustrations caused. We understand your frustration and can assure y... Read more
ou this will not go unnoticed with our dispatch team. As an online retailer, we understand that sometimes, things can go a little wrong. This is why we pride ourselves on providing a top level of Customer Care to ensure a prompt and efficient resolution is provided. We're happy to see that this was the case with the agent you dealt with, Efa. I will be sure to pass on your kind comments about the service she provided. We apologise again for the frustration caused with the missing pieces but hope this was resolved for you with the replacement parts. If you require any further assistance please don't hesitate to get in touch and we would be happy to help. Warm wishes, Zanui TeamSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Danielleasked
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
1 answer
Zanui A.Zanui
Hello,
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Kind regards,
Zanui Customer Care Team
Cazzaasked
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
No answers
Isabelle Buttaasked
Is there anyone that can come out and put wall unit together for me please?
No answers
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses and Sofas |
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Zanui A.Zanui
Hello, Sorry to hear you are disappointed with the service here. We're very sorry to see your cancellation request was not successful. Usually, once an order is placed, cancellations are not always p... Read more
ossible. Time-frames can vary but once we receive an update from the warehouse to advise the order has reached the next stage of processing. This means a cancellation is not possible. Our partner warehouses team work tirelessly to ensure prompt dispatch occurs for our customers. You can review our cancellations policy here for future reference: https://help.zanui.com.au/hc/en-gb/articles/210937208-How-can-I-cancel-my-order- As your order had already been dispatched from the warehouse, we were unable to cancel your order on this occasion.