- Verified customer
A few hick-ups
Not happy about the wait time considering dispatch times on the website are very misleading (having to wait for much longer than shown). However, the customer service team did help follow up. Still waiting on some items and will post an update once on the quality of the products and final delivery times.
BEWARE - NOT ASSEMBLED.
Looks nice but description shows stools are assembled. They come in a flat pack and difficult to connect foot rest if one person is trying to assemble. Have brought this to attention of Zanui and two weeks later, description still shows "Assembled". Misleading to keep this inaccurate description on website.
delivery could be better
Good arrived broken (2xdinnerset)
They were quick to offer replacement upon proof.
The replacement also arrived broken.
They need to package their good a lot better and consider changing postal service as aus post ignored their fragile stickers and neither of the sets were every bubble wrapped.
You get what you pay for
The website is easy to browse through and customer service is great, the only annoying thing is a security check. Once you pay they give a small refund which takes 1 - 3 days and you have to confirm the amount, which delays the delivery of your product.
They have a huge range of products available on the website, the items I purchased areok, I mean you do get what you pay for. Its time consuming when constructing each item.
Waska Shoe Cabinet,
The most disappointing and not worth it. Its really flimsy and can't even fit some of my size 7 sh...
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.