Reviewer Photos & Videos
I like the console table but wish it was more sturdy. My husband added a few screws to secure it better. The drawers are difficult to open and close also. Very nice for the price. Shipping was very quick!
I bought this pendant light from the SHE range a few weeks ago and searched far and wide to find this perfekt pendant for our dining area, which suits our contemporary lifestyle. Unfortunately I found a few marks at the inside of the shade that where not visible before putting a globe in and I only detected the slight fault after the pendant had been installed.
Mess got sorted out on time for Christmas.
I had ordered a spaghetti server & cheese grater, they came separately which wasnt the issue however the 2nd parcel ( spaghetti server) ended up being 3 dog door stops! called & spoke to kevin who I explained this was part of a Christmas present and I needed the correct item by Thursday! The server arrived on wednesday afternoon which was a great relief!
Quality standard furniture and online sight easy to navigate, assembly not easy or practical as screws were on inside of chair x 3 per leg and were not easy to access
Very good Wool Quilt, but too warm
Wool quilt excellent quality, but it was for winter. In "Zanui" description it was said that this product good for summer and winter. Only when I received quilt I saw that it has 500gr wool and it for winter. It's too warm for me, it's why I gave 4 stars not 5stars. My advice be more precise in information
great in garden
I ordered this and the money came out of my account 3 days later. I did not receive after 3 weeks so contacted Zanui, must admit the girl took the time to check or follow up but her email back to me did nothing with regards when I would receive my purchase. Asked for a tracking number as this was not provided but received the product 3 days later. I think i waited about a month for receipt of item, which I find far too long. Example i ordered an item from Amazon on Sunday 11th october and received it yesterday the 14th October. I suppose it all depends on how much you pay for delivery but that is not my problem. The windmill is great, very easy to assemble, very satisfied with product. Margret
Site was easy to navigate
Quality of purchases surpassed my expectations
Above all, in these difficult times, delivery was speedy!
Will be purchasing again
Can’t think of any negatives!
Wish I was aware of your site sooner
Wrong item was sent but the customer service was good
I received an item after waiting for my order to arrive for almost 3 weeks. It was completely different from what I ordered - I ordered a big wall clock and received an lantern shaped candle holder....
I immediately contacted Zanui customer service and the lady (Carla) who dealt with me was very nice, apologetic and was prompt in responding to my emails. She sorted out things for me pretty quickly and I received the clock in 11 days. The clock is pretty cool and overall shopping experience was not bad thanks to the good customer service. Thanks Carla!
Great chair for the price!
There was an issue with my initial order going through but Mike was very helpful and professional with getting a replacement order organised! The order was delivered in no time at all and the chair is great! I also got a 20% discount upon purchasing which is always nice! Thanks guys!
Happy me, happy cat!
Navigating store not a problem; range huge; haven't received item yet but hopefully it will be an easy assemble. Finalising my address was the issue. But due to diligence by staff, she was able to help me order cat tower
Very happy with my purchase, I had issues with the courier but Sarah-Louise at zanui Went out of her way & was extremely helpful even though it was entirely the delivery companies fault. Thank you heaps!
Great customer service
Our shipment was split in two packages and the second package was delayed. Sarah-Louise in the customer service department was very helpful and friendly and solved our query immediately. Thanks!
I had a few queries about the product I was buying and the customer support team were fantastic in getting in touch with the supplier to answer these.I decided to keep the products despite not being quite what I was wanting
Love the look of this lamp
Love the lamp but it is only brass look. One lamp had a few small scratched in the brass paint on the frame when it arrived, exposing the underlying metal. (This probably happened in transport as they were packaged with limited protection around the lamps.) In saying this, I am happy with the lamps and glad that I purchased them. They look great in my room.
Awesome customer service and communication.
The site was easy to navigate.
The quality of my product was as expected/great quality.
I had a couple of inquiries with the Customer service team ‘Neeve’ she was really helpful and gave me precise and timely feedback in regards to my delivery location and process.
I really appreciated her timely and friendly support.
perfect and very easy to put together. Happy with the product, it is what the picture showed. Cheers
I got 2 products. This Dali stack is perfect and very easy to put together. Happy with the product, it is what the picture showed. The other product was an Elysee glass cabinet (very heavy and delicate). The finish is not as perfect but it is a good product so I am happy with it. My only suggestion to the company is to figure out the delivery system. At present, your delivery is to the building. But what if we live in an apartment, how are we meant to get the heavy box from door to the apartment? You cannot expect every customer to have the app...ropriate resources available to deal with this. The delivery were going to leave the big heavy box in front of apartment entrance. My suggestion would be to provide your customer the option of delivery to the inside of the house/apartment. Your delivery is not cheap but the lack of option to get the product into the house makes me want to reconsider my desire to buy from you. You have nice products but if I cannot get you to deliver to my house (not just outside the building), I will probably not buy from you in future which is a pity.
Very happy to find precisely what I wanted
Product is just fine, but really very pleased with exceptional service by Neeve who went above and beyond to supply missing parts as soon as possible - she is a star
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
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