Reviewer Photos & Videos
Great item and excellent customer service.
This was my first purchase from Zanui and I did have a few issues....but neither of which was with Zanui.
My order was dispatched the next day but it took the freight company 3 weeks to deliver and when it did arrive the box was damaged and the item was broken. However Zanui customer relation person (Carla) gets 5 stars for her handling of both issues. She responded immediately to my emails... in friendly manner and was most apologetic.... and resolved the issue to my advantage.
Thank you Carla...and I love my items.
Lovely Bathroom Mat!
My first purchase from this site was easy and trouble free.
My purchase was processed and delivered within a satisfactory time frame.
The mat was well packaged and arrived in excellent condition.
I’m delighted with my purchase.
The mat is of very good quality and the colour I chose was true to the image on the site.
Great customer service
Had an interesting delivery with some confusion without fault from Zanui - but it was handled beautifully by Leslie in customer Service. Really super bargains in the Sales section and excellent products with great prices overall. Confident any little glitches will be ironed out promptly and professionally.
Great product and price
We have never purchased from Zanui before but I have always looked on their website. I saw a rug that I have been looking at for a while on sale and finally bought it, we are so happy with it, the price and how fast we received the rug. Will be back again soon.
Found the bookshelf I was after easily. The product was cheaper at Zanui than other retailers. Very fast shipping. Easy to put together and exactly as described.
5 Tier White Shelf
I wouldn’t say easy, but as long as you logically followed the instructions, it worked, however some knowledge of how weird screws work is an advantage.
Well pleased with my product choice.
The site is easy to manoeuvre and the product range is very tempting. I could easily have bought more goods.
The quality is outstanding and I’m very satisfied with all aspects of your services.
I didn’t buy furniture on this occasion but have done in the past and on those occasions found the item easy to assemble.
I’m a repeat customer and intend to use this site continuously into the future. Thank You for your fine service.
Customer Service has been awesome
Sarah-Louise customer service has organised swift replacement for damaged item received or incorrect product received.Have had good experiences with Zanui
- Verified customer
Zanui has the finest customer focus I've ever met.
Zanui's design, range, quality and ease of construction is world-class with very prompt delivery & careful packaging but their followup customer care is unparalleled. A company you can trust completely. Thank you, Mike and Zanui!
Very good service
I recently purchase serval items from Zanui, however one of my items got lots in transit. Sarah-Louise was extremely helpful and frequently kept be updated with the progress of their investigation to find the item. Sarah-Louise was very kind and professional in resolving my matter for me.
Of the products I did receive, I loved them and based on my service experience, I am feel confident to order again.
Prompt and Professional customer service
I contacted your customer service team after my items had arrived damaged. I received a lovely email back from Sarah-Louise apologising for my disappointment and thanking me for the images of the damage and that she would love to resolve the issue. And true to her word and after several emails she offered me a resolution which was fantastic! I was expecting a long drawn out process but thanks to Sarah-Louise it was so prompt, beautifully written and ended up being an unexpected positive experience!
great products and fast delivery
Amazing store with great assortment, right prices and exceptional customer service. There were some late deliveries after the New Year due to suppliers closure, but this was explained by Customer Service.
Have shopped with Zanui before so knew they're a reputable store.
I had previously purchased the round rug for outdoors use and decided a few months later that I wanted the rectangle one too. The quality of rugs r excellent. They're easy to clean just hose and let dry.. lovely feel under feet and look very smart. We are satisfied that the product image advertised looks the same in realtime.
Pretty good homeware shop
I have bought a few things from Zanui over the years and I'm not disappointed. I like the originality of their range and products are of reasonably good quality/value. Shipping is not free but at least I haven't had any issues with the courier (which is pretty rare these days). The customer service has also been helpful. Overall Zanui is not a bad choice as an online homeware shop.
Great Purchase and great Price - Can’t wait to use it this coming Christmas.
Great Purchase at a Great Price - I did a lot of research before purchasing -Can’t wait to use it this Christmas.
Stylish, comfortable dining chairs
I found the website easy to use in finding the product I was interested in. I am very satisfied with my purchase. Although I ordered 3 sets of two chairs, they arrived on different days. At first I found this annoying but realised that because there was assembly required for each chair, ot was a good thing. Very happy with my purchase.
I was putting together a "cherry " themed gift for a friend for Christmas and found the beautiful cherry plate at Zanui. I was a little worried that it might not arrive in time, but it arrived in very good time and looked great in the gift I had planned. the whole process - from ordering online to delivery - was quick, easy and very satisfying. I would have no hesitation in using Zanui again,and recommend them highly to others.
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
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