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Zanui
4.2 from 1,584 reviews · View Statistics

Reviews

2.5

8 reviews
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Elise

EliseSydney, NSW

  • Verified customer

Unprofessional - does not take responsibility for supplier faults

published
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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
2 comments
Zanui
Zanui A.Zanui

Hello Elise, we're extremely sorry to hear this. Please could you reply with the order number so we can escalate this to our second-level support team and ensure a resolution is provided for you promptly? Regards, Zanui

Elise
Elise
Jason P.

Jason P.Sydney, NSW

Great customer service

published

The website was simple to use. Assembly instructions easy to follow. Although there’s was a defect in the product, the faulty part was replaced without any problem. Very helpful customer service from Mike.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
1f1v38

1f1v38Metropolitan Adelaide, SA

Horrible misleading service

published

Frame was for certificate double checked sizes before spending the money received wrong item laughable how tiny the frame was

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
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  • Verified customer

Scam Site

published

Sent me a broken bed, with clear box damage and bent metal, refused to do anything about it, and told me to file a claim with the ombudsman instead. Do not order from this site, ever.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
ARete

AReteGreater Melbourne (Inner), VIC

Poor quality product and no help from Zanui

published
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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
Nat

NatGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

EXCELLENT CUSTOMER SERVICE

published

Product was easy to find and there was a significant amount of items to choose from
Unfortunately, on this occasion the product was not what i expected however, my return and refund whens very smoothly and was very prompt
The customer service lady Neeve was absolutely fantastic, curious, patient and obliging what a marvel in these times to find a happy and proactive CS person
Hats off to you

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
Chuck D

Chuck D

  • 2 reviews

Great customer service

published

Thank you to Sarah-Louise at Zanui for excellent service, organising a full refund when I was not happy with the quality of the delivered product. She responded to my feedback quickly and efficiently. I will definitely shop at Zanui again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
Lisa

Lisa

  • 2 reviews
  • 3 likes
  • Verified customer

Low quality furniture, awful customer service

published

Their website gives a really good impression and delivery took only 4 days. However, the quality of the furniture we’ve received is shocking for a 700 set of table with 2 chairs. The table has multiple markings and was damaged, in of 5e chairs was made from a rotten wood. A week after contacting customer service nothing is solved, even though they promised to reply within 1-2 business days. What are you supposed to do with the oversized packaging, taking half of the room in the meantime?

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
2 comments
Zanui
Zanui A.Zanui
Lisa
Lisa

Thanks for getting back to me.
Unfortunately, I didn’t received the email on Tuesday the 27th. Could you please resend the options to me? It’s been a stressful week not knowing what to do with the furniture we’ve already assembled

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Questions & Answers

Danielle

Danielleasked

Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP

1 answer
Zanui
Zanui A.Zanui

Hello,

So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?

Kind regards,
Zanui Customer Care Team

Cazza

Cazzaasked

Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?

No answers
Isabelle Butta

Isabelle Buttaasked

Is there anyone that can come out and put wall unit together for me please?

No answers

Get an answer from our members and Zanui representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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