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Zanui
4.2 from 1,583 reviews · View Statistics

Reviews

2.9

41 reviews
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BargainShopper

BargainShopperPerth, WA

  • 2 reviews

Great Customer Service

published

The customer service is exceptional at Zanui ,particularly Sarah-Louise ,I received a wrong product and Sarah-Louise went out of her way to rectify everything at a fast time frame and at no additional cost to myself.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Elise

EliseSydney, NSW

  • Verified customer

Unprofessional - does not take responsibility for supplier faults

published
  • Thumbnail
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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui

Hello Elise, we're extremely sorry to hear this. Please could you reply with the order number so we can escalate this to our second-level support team and ensure a resolution is provided for you promptly? Regards, Zanui

Michal C.

Michal C.South East Queensland, QLD

Damaged order - Order sent twice both time came broken - Horribly packaged

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
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ZaraB

ZaraBHunter Region, NSW

  • 3 reviews
  • 3 likes

So annoyed and disappointed

published

I bought an item and when it arrived it was packaged in a box and not the cylinder showing in the add, which is what my grandson particularly liked about it. When I informed Zanui about this, they agreed they had the incorrect photo on the site. Many weeks later, the wrong photo is still there!! I’m now meant to drive 20kms to the post office to return the item, which costs more in time and effort than the item itself, am offered no compensation and have a very disappointed grandson. I’ve now missed the opportunity to buy other offers for this item, and could have bought the boxed item for much less than I paid here. Appalling customer service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
Chloe

ChloeGreater Melbourne (Inner), VIC

Had problems but customer service was great

published

Product was not as it looked in the picture but I got a full refund and was allowed to keep the original item as well :)

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui

Good morning Chloe,
So glad to hear we were able to resolve the issue for you and we appreciate you taking the time to leave us such a positive review,
Take care,
Zanui!

Jason P.

Jason P.Sydney, NSW

Great customer service

published

The website was simple to use. Assembly instructions easy to follow. Although there’s was a defect in the product, the faulty part was replaced without any problem. Very helpful customer service from Mike.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
Phil M.

Phil M.Perth, WA

  • 3 reviews
  • 3 likes

Easier to go direct to the supplier and not Zanui

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
3 comments
Zanui
Zanui A.Zanui
Phil M.
Phil M.

I have sent the details that you request through and received your standard. "We aim to respond within 1-2 business days." response. For the ease of your further investigation, the email request is (437349)

Phil M.
Phil M.

Hello Zanui Customer Care Team, I have still not received a response from the email request (437349) that I sent 9 days ago.

1f1v38

1f1v38Metropolitan Adelaide, SA

Horrible misleading service

published

Frame was for certificate double checked sizes before spending the money received wrong item laughable how tiny the frame was

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
Suzy

SuzySydney, NSW

Disappointed with product but service received was excellent.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
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Danielle30

Danielle30Greater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Terrible service

published

I ordered a rug. They sent,me the wrong rug, a totally different rug that I didn't order or want. I told them about it and that they can't hold my money when they can't provide me the item I ordered. They refuse to refund my money, holding it until they are good and ready to collect their rug I never ordered. It's unethical and against consumer law which I pointed out to them but they refuse to budge. I will never use them again, there are loads of better online stores that aren't unethical to deal with.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
  • Verified customer

Scam Site

published

Sent me a broken bed, with clear box damage and bent metal, refused to do anything about it, and told me to file a claim with the ombudsman instead. Do not order from this site, ever.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui

Great products and excellent customer service

published

Webstore is easy to navigate. I was able to return a product that didn't suit, without a hassle. Best part is the great customer service and their capacity to give frequent updates on progress.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui

Broken lamp

published

My floor lamp arrived a week later than expected, and when I opened it I found the timber base was cracked rendering the lamp useless. While I understand this can happen in transit, I'm pretty certain the lamp had been previously returned by someone else and Zanui had attempted to disguise the damage - before reselling the lamp to me for full price! (It was pretty obvious someone had tried to repair the crack with glue, and I could see the remnants of a previous postage label for another customer on the NSW central coast.) Fortunately Zanui gave me a full refund for the lamp, however I won't be shopping with them again knowing that they resell damaged items.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
Dr. Steve B

Dr. Steve BPerth, WA

  • 4 reviews

Amateur night!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
Elle

ElleSouth East Queensland, QLD

Rubbish service and customer care from an overseas call Centre

published

I bought a rug with faults. I emailed Zanui with photos and days later I got a response telling me to send photos (when I already had) so I resent them and then the responses have been days apart, always requiring more information. I have asked for the staff member to call me, never does. Call them and it’s an overseas call Centre with no ability to put my call through the their Australian staff or office (do they even have one??). The overseas call Centre can not answer questions and all they do is say they will email
Australia!!! Just please be honest and get me my refund! Something just doesn’t seem right with this set up. Avoid at all costs.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
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Product replacement

published

Sarah-Louise was beyond helpful with my problem and has been by far the best customer service i have had in a long time. Highly recommend Zanui to anyone looking at ordering

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui

Hi Kristen, Thanks so much for sharing your lovely review, I will be sure to pass your comments on to Sarah-Louise as I am sure she will be thrilled! Hope to see you back shopping with us again in the future! Warmest Regards, Zanui Customer Care Team

Shana

ShanaGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 10 likes
  • Verified customer

Zanui hidden costs and overcharging for shipping

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
3 comments
Zanui
Zanui A.Zanui
Shana
Shana
Zanui
Zanui A.Zanui

Customer Service

published

Thankyou Sarah-Louise for your amazing communication and updates throughout a return process. A process that I thought was going to be painful and hard, was made super easy, with the prompt pickup of the item and a refund organised just as quickly.
You have made a disappointing situation positive and i will be more than confident to purchase through Zanui again.
Thankyou again!

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
mluka

mlukaGreater Melbourne (Outer), VIC

Customer service

published

Amazing customer service when the wrong puzzle turned up! They very quickly
Tried to help me out by replacing the product! The actual puzzle was great quality also and delivery was very quick

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui

Hello, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your Zanui experience, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team

Nat

NatGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

EXCELLENT CUSTOMER SERVICE

published

Product was easy to find and there was a significant amount of items to choose from
Unfortunately, on this occasion the product was not what i expected however, my return and refund whens very smoothly and was very prompt
The customer service lady Neeve was absolutely fantastic, curious, patient and obliging what a marvel in these times to find a happy and proactive CS person
Hats off to you

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
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Questions & Answers

Danielle

Danielleasked

Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP

1 answer
Zanui
Zanui A.Zanui

Hello,

So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?

Kind regards,
Zanui Customer Care Team

Cazza

Cazzaasked

Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?

No answers
Isabelle Butta

Isabelle Buttaasked

Is there anyone that can come out and put wall unit together for me please?

No answers

Get an answer from our members and Zanui representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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