- Sign in
- Write a review
Zanui (page 3 of 4)
Reviewer Photos & Videos
SamaraGreater Melbourne (Metropolitan), VIC
Excellent customer service and quality products!
I have ordered from Zanui before. Their products are of excellent quality and their customer service is wonderful. I chose the wrong colour rug on a Friday night and when I realised I rang Zanui customer service on Monday morning. Neena was lovely and so prompt in cancelling my order from the supplier and giving me a refund. No hassles, no headache! Thank you Neena! Will always order from Zanui!
1 comment
Similar opinion? Write a review on ProductReview.com.au!
Pauline BondMetropolitan Adelaide, SA
- 3 reviews
Best company ever!
What a fantastic company to deal with!
Customer service was excellent, especially impressed with Lou whose help was amazing. Only reason 5 stars not given was the white coffee table we ordered was quite grey. No fuss return and refund.
Highly recommend this website!
1 comment
Zanui A.Zanui
Hi there Pauline, thank you so much for taking the time to share your recent Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care
Similar opinion? Write a review on ProductReview.com.au!
Other Furniture Shops
Pine Discount Furniture
4.8(2,432)Plush Furniture
4.8(13,035)Regal Sleep Solutions
4.8(1,190)The Comfort Shop
4.9(433)Janita B.North Queensland, QLD
Excellent customer service
I had an issue with a coffee table purchased from Zanui. I informed them and from the get go, received the best customer service from Lou. She was professional and friendly throughout the process and went out of her way to resolve the issue. It has been a pleasure dealing with Zanui through Lou. I’ll definitely be shopping here again.
1 comment
Zanui A.Zanui
Hello Janita, thank you very much for sharing your feedback. We’re very sorry to hear that there was an issue with your order coffee table but extremely pleased to hear the issue was resolved promptly... Read more
and that you had a good experience with our small customer care team here at Zanui. I will be sure to pass your kind comments to Lou as I know she will be absolutely delighted too! Thanks again for taking the time to share your kind review. We really appreciate it! Warm Wishes, Zanui Customer Care TeamSimilar opinion? Write a review on ProductReview.com.au!
Find out how Zanui compares to other Furniture Shops
Know better, choose better.
SuziQSouth East Queensland, QLD
Not Value for money
Disappointed in the quality of my coat rack . Wood had been knocked a round and painted over to disguise. Have ordered several other pieces from Zanui and generally happy with service .
4 comments
Zanui A.Zanui
Hi there SuziQ, we're so sorry to see that there is an issue with your coat rack. When you get a chance, please could you send us a private message or send us an email to customer@zanui.com.au with yo... Read more
ur order details so we can investigate this further? Hope to hear from you soon and apologies again for the disappointment caused! Warmest Regards, Zanui Customer Care TeamHi Zanui , I have already emailed you a query for a replacement n 2/4/20
Zanui A.Zanui
Hi Suzi, thank you for your reply! Please can you pop me over your order number so I can look after this for you? Thanks, Zanui
Similar opinion? Write a review on ProductReview.com.au!
Buyer beware
Bought a black glass table, and after assembling it, (which was a 3 man job and took 2 hours) we noticed that there was an air bubble in the film. We were never happy with the product, so got in contact with the consultant who informed us that if we packed up the table and packaged it ourselves ( 3 man job again, and we no longer had the original packaging, so this was a 3 hour job) they would refund us the money as the product was no longer in stock, so a replacement was not available. Although it would be inconvenient to not have a dining tab...Read more
le for the next month, we trusted [name removed] promise that our money would be refunded and we could put that towards a new dining table from another supplier. Upon return of the product and a 6 week wait for a response, we were them informed we would not receive a refund, but instead $590 store credit- as they minused the delivery fee. ( which took 2 months btw, as they went into liquidation after they took our order) We were not happy with this as we were no down almost $700 and still had no dining table. An absolutely horrible experience and i would never buy anything off them again (even if it was using store credit)1 comment
Zanui A.Zanui
Hi there Ann, we’re extremely sorry to hear this; we have thoroughly reviewed your case and I can see after assessing the images provided with our supplier, the damage to your table was consistent wit... Read more
h transit damage, from the image attached we can see the leg connection has been impacted causing the glass to chip and the leg to come away from the table top. As per our terms and conditions, once the item is received you are required to contact us within a reasonable amount of time having checked the item for any damage. As you got in touch, 2 months after your delivery and after further transporting the glass table to a secondary location the return request should have been rejected, as it does not meet our return policies which are available for you to view prior to purchase. Despite this, I can see your claim was accepted as a gesture of goodwill and a store credit offered prior to your return, which you accepted before returning the item. If you need any further assistance, please don't hesitate to get in touch. Warm wishes, ZanuiSimilar opinion? Write a review on ProductReview.com.au!
Jassum04Northeast, VIC
Wont purchase from this site ever again...
Have ordered from herr twice now and both times were less than satisfactory.
First purchase was for pendant lights that never got dispatched from warehouse. I had to follow up with multiple emails before they were finally sent weeks later.
Second purchase was for a large floor rug that was clearly described as "beige" but when it arrived it was Grey. I was told the issue was with the way images can appear on different devices and if i want to send it back for a "change of mind" that would be at a cost to me. Regardless of the way images are d...Read more
1 comment
Zanui A.Zanui
Hi there Jasmin, we’re so sorry to see this. I took a look at your recent case and can see that we are still awaiting a response from you. We apologise for any confusion, to clarify we’re more than ha... Read more
ppy to accept your return. We can organise a courier to pick up the item and process a refund for you upon receipt back to our warehouse. Rest assured, if you’re unhappy with the item you have received, we are happy to resolve this for you. When you get a chance, please respond to the email sent to you on Wednesday and we will get this resolved for your promptly. Warm wishes, ZanuiSimilar opinion? Write a review on ProductReview.com.au!
NicolasGreater Melbourne (Inner), VIC
Worst customer service I have ever had in my entire life
Rude customer service
Vague policies to avoid liability and responsibility
Dreadful courier partnerships
All-round the worst customer service I have received in a long time, if not ever.
Would not recommend this company to anyone
8 comments
Zanui A.Zanui
Hi there Nicolas, we’re extremely sorry to hear this; we have thoroughly reviewed your case and apologise again that we were unable to meet your request and deliver to you before 9 am. We offer a rang... Read more
e of delivery services which can vary from item to item. This information is available prior to purchase as we try our best to manage our customers’ expectations. For future reference, it can found under the item price in the ‘Returns/Delivery’ section. I hope this helps, Nicolas. I can also see the agents dealing with your case offered to cover the cost of redirection to assist you however; I can see your order has already been delivered to you safe & sound. If you need anything else, please don’t hesitate to get in touch and we would be happy to help. Warm wishes, ZanuiPretending that you actually tried to help after the fact, and after your customers have to go out of their way to remedy your mistakes and avoidance of responsibility doesn’t particularly help the situation. But I am glad you think it does!
Zanui A.Zanui
Hi there Nicolas, my apologies for any confusion, your request of receiving your delivery before 9 am was never a service that we advertise, so this was not a mistake for us to remedy. If you wish to ... Read more
discuss this further, we would be more than happy to assist you. Please pop us an email or give us a call! Warm wishes, ZanuiSimilar opinion? Write a review on ProductReview.com.au!
BrodieGreater Melbourne (Metropolitan), VIC
Amazing service (fast, responsive, courteous)
I returned the rug but 10 out of 5 stars for service (thanks Sarah Louise!). The return/refund process was quick and easy. No need to shop anywhere else really. Impressive!
1 comment
Zanui A.Zanui
Wow, Brodie, thank you so much for your wonderful review! We're so happy to hear you had a whopping 10-star experience with Sarah-Louise from our small care team. We truly appreciate your glowing revi... Read more
ew and hope to see you back shopping with us again soon. Warmest regards, Zanui TeamSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Product was of very poor quality
I ordered 4 bar stools and when they arrived two of them were damaged where the paint work on the legs was significantly scratched and the wooden seat had an impact damage also one of the legs of on a stool was 3mm shorter than the other legs that resulted in it being unstable,on a positive note this problem was dealt with very efficiently by Sahra Louise
1 comment
Zanui A.Zanui
Hi there Mike P, we're extremely sorry to hear about the issue with your order, this is quite unusual to see. I spoke with Sarah-Louise and can see a detailed report was provided to our supplier to en... Read more
sure this does not happen again. We're glad to see the issue was promptly resolved by our customer care team and if you need anything else, please don't hesitate to get back in touch via customer@zanui.com.au and we would be happy to help. Warm wishes, Zanui Care TeamSimilar opinion? Write a review on ProductReview.com.au!
Find out how Zanui compares to other Furniture Shops
Know better, choose better.
Chuck D
- 2 reviews
Great customer service
Thank you to Sarah-Louise at Zanui for excellent service, organising a full refund when I was not happy with the quality of the delivered product. She responded to my feedback quickly and efficiently. I will definitely shop at Zanui again.
1 comment
Zanui A.Zanui
Hi there Chuck, thank you so much for your wonderful review! We're very sorry to hear you were unhappy with the quality of an item but we're are very pleased to hear you had a 5-star experience with S... Read more
arah-Louise from our care team, we will be sure to pass your feedback on as we know she will be delighted too. Thanks again and have a lovely weekend. Best, ZanuiSimilar opinion? Write a review on ProductReview.com.au!
Fantastic - Customer Service
Purchase a bench stool from Zanui that had a faulty part and received fantastic service, follow up and communication from Sarah-Louise in their customer support team to resolve the issue - 10 stars.
1 comment
Zanui A.Zanui
Hello there Steve, thank you so much for sharing your 5-star Zanui experience. We're delighted to hear that you're pleased with the support you received from our care team. We truly appreciate you tak... Read more
ing time out of your busy day to leave your kind comments. Thanks again! Warm wishes, Zanui Customer Care TeamSimilar opinion? Write a review on ProductReview.com.au!
AnnieMelbourne, Victoria
- 13 reviews
- 26 likes
- Verified customer
Worst customer service - deserves ZERO stars
EDIT - ZANUI ARE TRADING WHILST IN ADMINISTRATION - BUYER BEWARE
https://www.smh.com.au/business/consumer-affairs/customers-left-high-and-dry-as-online-furniture-platform-collapses-20191031-p5363i.html
I ordered a queen bed and was charged $99 for delivery with the promise it would be dispatched within 1-2 business days.
5 business days later, Zanui's online tracking hadn't moved from "order placed".
I tried contacting them via phone - no response.
I sent an email, no response.
I contacted the supplier - no voicemail and phone just rings out.
I submit a Paypal claim - and all of a sudden i get a response within 4 hours from Zanui who REDIRECTED the order because "I raised a Paypal dispute". ...Read more
5 comments
How interesting - within 30 minutes of publishing this review - i got a refund.
Zanui A.Zanui
Hello Annie,
I am sorry to hear you are dissapointed with the service here at Zanui. I have taken a look at your case and can see your item was dispatched 1 business day after ordering, so sorry to ... Read more
hear you did not receive your shipping confirmation via email, we will certainly look into this further with our IT department.If i was a supplier I would pull my products from this website ASAP.
https://www.smh.com.au/business/consumer-affairs/customers-left-high-and-dry-as-online-furniture-platform-collapses-20191031-p5363i.html... Read more
If they sent an email advising of dispatch - then why has their own online ordering system on their website not updated accordingly? Zanui also cant produce the email in question that they claimed to have sent (because it doesn't exist). Zanui also make the claim on their website that for larger packages, you will get a call advising of delivery date and if its the morning or afternoon window - well that didn't happen either. Their "customer service" (hahaha) team were the one's that caused the issue - exactly what are these people who caused the problem "meant to resolve" here? Instead of calling to update me - they just cancelled the order. That makes total sense doesnt it? All that's happened is I handed over $600 dollars,, had my time wasted by this joke of a "company" (its a scam - read the other comments) and required a public complaint to get a refund. FYI - the 1800 phone lines DON'T WORK. Buyer Beware!!!!Similar opinion? Write a review on ProductReview.com.au!
J4CK1ESouth East Queensland, QLD
- 2 reviews
- 4 likes
Scam company
I in august 2019 made two payments for items from zanui totalling $571. I was told it would be 10 - 12 weeks to supply. Fine after 12 weeks I called they confirmed goods would be arriving to them 13th November then to me between 15th - 18th Nov. I called on 18th Nov to then be told the company had been bought out and they didn't know if the goods would be supplied!! But if I agreed they would refund me - very disappointed but I agreed as I needed the furniture so thinking the money would be duly returned I set out on the hard mission of find...Read more
ing alternative furniture. No one had notified me the company had these issues what if I hadn't called? But unfortunately the saga with zanui goes on as nearly 3 weeks later I still have not been refunded and the lack of customer service is absolutely awful. I simply cannot afford to be this much out of pocket. Currently putting together a case to submit to a current affair as this company is still sending out emails advertising goods for sale - do not purchase!3 comments
Zanui A.Zanui
Hi there, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstanding ... Read more
issues and will be fulfilling all orders not yet delivered or providing full refunds. Please pop us an email at customer@zanui.com.au and we would be more than happy to resolve this for you. Warm wishes, ZanuiThis reply is a general one as everyone seems to be getting the same response!
Zanui A.Zanui
Hello,
Thank you for your reply - sadly I would be unable to assist you or comment on your specific case without your order details however if you are able to pop them in an email to customer@zanui.c... Read more
om.au I can certainly look into this for you! Warm wishes, ZanuiSimilar opinion? Write a review on ProductReview.com.au!
PeterSouth West, WA
Very Bad Experience
Zanui sent us a rug that a legally blind person could see was faulty. We emailed our complaint and after two days received a reply to ask whether we wanted the option for a credit or replacement. We replied that we wanted a refund. A few days later after a follow up phone call we were asked to return it to where it was delivered for collection and then to receive a refund. This was done and specific days were given as to when the rug could be collected. The freight company called to collect on a day that was not specified, the rug was taken, t...Read more
hen within half an hour we received an email that the company was being placed under administration and they would not honour a refund November 30th 2019 Update: Scam artists extraordinaire. Do not believe anything they say. Go to Temple and Webster instead. They are more expensive but you will at least receive your goods. Ordered a rug, was faulty, refund promised but of course never eventuated. Just stay away. If you must throw your money away, find a rubbish bin and cut out the middle man.1 comment
Zanui A.Zanui
Hi there, we are very sorry to hear you received a faulty rug from our partner supplier. We sincerely apologise for the delay in getting this issue resolved for you. Zanui has been acquired and the tr... Read more
ansition to the new owners has been completed. Zanui is committed to resolving all outstanding issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund, please pop us an email at customer@zanui.com.au and we would be more than happy to resolve this for you. Warm wishes, ZanuiSimilar opinion? Write a review on ProductReview.com.au!
FrustratedSydney, NSW
- Verified customer
Company is in Administration (insolvent)
Product delivered totally different from what is displayed on website. They arranged to collect the product back (unopened and in original packaging) but after many promises of a refund, I have been informed they effectively have no funds to process the refund. Neither can I order other other products in lieu despite the functioning website. ***BUYER BEWARE***
3 comments
Zanui A.Zanui
Hi there, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstanding ... Read more
issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at customer@zanui.com.au and we would be more than happy to resolve this for you. Warm wishes, ZanuiHeard nothing from Zanui. All I am being pointed to are the administrators whom have been brought in to sell the business (and apparently now sold) and am being ranked as an unsecured creditor.....and will be refunded if there is any proceeds left.
Zanui A.Zanui
Hi there, sorry for any confusion, Zanui is under new ownership and therefore you do not need to contact the previous administrators as our care team can now assist you. Please pop us an email or send... Read more
me your order number here and a member of our care team will be in touch to confirm your refund! Warm wishes, ZanuiSimilar opinion? Write a review on ProductReview.com.au!
Find out how Zanui compares to other Furniture Shops
Know better, choose better.
Chaz R.
- 3 reviews
- 4 likes
Company is in Administration: Still accepting orders but can't necessarily fulfill them
I ordered a number of items last week. Yesterday one chair from a set of two I purchased arrived. I emailed today to ask where the second chair is and they advised it is unlikely this order will be fulfilled and are currently unable to process returns, credits or refunds.
I can't find any information online about them being in administration but this is what their email said. Comments turned off on their Instagram account.
Surprised they're still accepting orders during this time.
1 comment
Zanui A.Zanui
Hi there Chaz R, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outst... Read more
anding issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at customer@zanui.com.au and we would be more than happy to resolve this for you. Warm wishes, ZanuiSimilar opinion? Write a review on ProductReview.com.au!
GailMid North Coast, NSW
- Verified customer
Rip off
Like others, I ordered 3 weeks ago and am now told they're having problems and won't receive the order, they just kept blaming the supplier. They refunded the freight $9
6 comments
Amazing how their won't connect now.
Zanui A.Zanui
Hello Gail, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstandin... Read more
g issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at customer@zanui.com.au and we would be more than happy to resolve this for you. Warm wishes, ZanuiHi there, this had been going on since the beginning of September, please settle it ASAP
Similar opinion? Write a review on ProductReview.com.au!
JollySouth East Queensland, QLD
- 2 reviews
- 2 likes
Lost my money. Zanui is bankrupt
I ordered on 17/10/19 and dis not recieve the product. I recieve an email on 29/10/19 advising Zanui has gone into administration. Do not place your order here. Lost money.
1 comment
Zanui A.Zanui
Hi there, we are very sorry for the issues you've had with your order. Zanui has been acquired and the transition to the new owners has been completed. Zanui is committed to resolving all outstanding ... Read more
issues and will be fulfilling all orders not yet delivered or providing full refunds. If a member of our care team hasn't already been in touch to confirm your refund or your delivery, please pop us an email at customer@zanui.com.au and we would be more than happy to resolve this for you. Warm wishes, ZanuiSimilar opinion? Write a review on ProductReview.com.au!
Meg R.Sydney, NSW
- 2 reviews
- Verified customer
Returns policy is amazing
Zanuis return policy is incredible, gave me the peace of mind I needed for a furniture order. I ordered four stools and unfortunately when they arrived I found the colour to be darker than expected and had difficulty putting them together. I contacted the Zanui customer support and they immediately initiated the returns process for me. It cost me nothing for a courier to pick up the stools, and the full amount minus initial shipping costs was refunded. Incredible customer service, will absolutely order again.
1 comment
Zanui A.Zanui
Hello there, thank you very much for sharing your feedback. We're very sorry to hear that there was an issue with your order originally but extremely pleased to hear the issue was resolved promptly an... Read more
d that you had a good experience with our small customer care team here at Zanui. I will be sure to pass your kind comments to the agent/team as I know they'll be absolutely delighted too! Thanks again for taking the time to share your kind review. We really appreciate it! Warm Wishes, Zanui Customer Care TeamSimilar opinion? Write a review on ProductReview.com.au!
Ned R.Sydney, NSW
- 2 reviews
Very poor quality item....
This item had minor damage on one corner and the wood top of the cabinet was split in two places.
The drawer also failed to close because of poor construction.
It was cheap so I did not return it and instead repainted it myself to make it somewhat acceptable.
I have bought before from Zanui and been very satisfied, but not this time.
1 comment
Zanui A.Zanui
Hi Ned, we're so sorry to hear this. In future, please get in touch with our care team who would be happy to resolve these issues for you promptly. We're glad you were able to resolve the issue yourse... Read more
lf but if you wish to discuss further, please send us an email to customer@zanui.com.au. Apologies again for the disappointment caused! Warmest Regards, Zanui Customer Care TeamSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Danielleasked
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
1 answer
Zanui A.Zanui
Hello,
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Kind regards,
Zanui Customer Care Team
Cazzaasked
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
No answers
Isabelle Buttaasked
Is there anyone that can come out and put wall unit together for me please?
No answers
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses and Sofas |
Visit official website
Other Furniture Shops
Pine Discount Furniture
4.8(2,432)Plush Furniture
4.8(13,035)Regal Sleep Solutions
4.8(1,190)The Comfort Shop
4.9(433)King Living
4.7(3,225)Beds for Backs
4.8(320)Replica Furniture
4.8(403)B2C Furniture
4.7(733)Lounge Lovers
4.6(2,357)Furniture Bazaar
4.6(2,392)Chiropedic
4.7(297)Latex Bedding Company
4.9(135)Listing monitored by Zanui representatives.
Other Furniture Shops
Pine Discount Furniture
4.8(2,432)Plush Furniture
4.8(13,035)Regal Sleep Solutions
4.8(1,190)The Comfort Shop
4.9(433)King Living
4.7(3,225)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Zanui A.Zanui
Hi there Samara, thank you so much for taking the time to share your 5-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care