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Zanui

Zanui (page 3 of 4)

4.2 from 1,584 reviews · View Statistics

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Samara

SamaraGreater Melbourne (Metropolitan), VIC

Excellent customer service and quality products!

published

I have ordered from Zanui before. Their products are of excellent quality and their customer service is wonderful. I chose the wrong colour rug on a Friday night and when I realised I rang Zanui customer service on Monday morning. Neena was lovely and so prompt in cancelling my order from the supplier and giving me a refund. No hassles, no headache! Thank you Neena! Will always order from Zanui!

1 comment
Zanui
Zanui A.Zanui

Hi there Samara, thank you so much for taking the time to share your 5-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care

Pauline Bond

Pauline BondMetropolitan Adelaide, SA

  • 3 reviews

Best company ever!

published

What a fantastic company to deal with!
Customer service was excellent, especially impressed with Lou whose help was amazing. Only reason 5 stars not given was the white coffee table we ordered was quite grey. No fuss return and refund.
Highly recommend this website!

1 comment
Zanui
Zanui A.Zanui

Hi there Pauline, thank you so much for taking the time to share your recent Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care

Janita B.

Janita B.North Queensland, QLD

Excellent customer service

published

I had an issue with a coffee table purchased from Zanui. I informed them and from the get go, received the best customer service from Lou. She was professional and friendly throughout the process and went out of her way to resolve the issue. It has been a pleasure dealing with Zanui through Lou. I’ll definitely be shopping here again.

1 comment
Zanui
Zanui A.Zanui
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SuziQ

SuziQSouth East Queensland, QLD

Not Value for money

published

Disappointed in the quality of my coat rack . Wood had been knocked a round and painted over to disguise. Have ordered several other pieces from Zanui and generally happy with service .

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4 comments
Zanui
Zanui A.Zanui
SuziQ
SuziQ

Hi Zanui , I have already emailed you a query for a replacement n 2/4/20

Zanui
Zanui A.Zanui

Hi Suzi, thank you for your reply! Please can you pop me over your order number so I can look after this for you? Thanks, Zanui

Buyer beware

published
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1 comment
Zanui
Zanui A.Zanui
Jassum04

Jassum04Northeast, VIC

Wont purchase from this site ever again...

published
1 comment
Zanui
Zanui A.Zanui
Nicolas

NicolasGreater Melbourne (Inner), VIC

Worst customer service I have ever had in my entire life

published

Rude customer service
Vague policies to avoid liability and responsibility
Dreadful courier partnerships

All-round the worst customer service I have received in a long time, if not ever.

Would not recommend this company to anyone

8 comments
Zanui
Zanui A.Zanui
Nicolas
Nicolas

Pretending that you actually tried to help after the fact, and after your customers have to go out of their way to remedy your mistakes and avoidance of responsibility doesn’t particularly help the situation. But I am glad you think it does!

Zanui
Zanui A.Zanui
Brodie

BrodieGreater Melbourne (Metropolitan), VIC

Amazing service (fast, responsive, courteous)

published

I returned the rug but 10 out of 5 stars for service (thanks Sarah Louise!). The return/refund process was quick and easy. No need to shop anywhere else really. Impressive!

1 comment
Zanui
Zanui A.Zanui
  • Verified customer

Product was of very poor quality

published

I ordered 4 bar stools and when they arrived two of them were damaged where the paint work on the legs was significantly scratched and the wooden seat had an impact damage also one of the legs of on a stool was 3mm shorter than the other legs that resulted in it being unstable,on a positive note this problem was dealt with very efficiently by Sahra Louise

1 comment
Zanui
Zanui A.Zanui
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Chuck D

Chuck D

  • 2 reviews

Great customer service

published

Thank you to Sarah-Louise at Zanui for excellent service, organising a full refund when I was not happy with the quality of the delivered product. She responded to my feedback quickly and efficiently. I will definitely shop at Zanui again.

1 comment
Zanui
Zanui A.Zanui

Fantastic - Customer Service

published

Purchase a bench stool from Zanui that had a faulty part and received fantastic service, follow up and communication from Sarah-Louise in their customer support team to resolve the issue - 10 stars.

1 comment
Zanui
Zanui A.Zanui
Annie

AnnieMelbourne, Victoria

  • 13 reviews
  • 26 likes
  • Verified customer

Worst customer service - deserves ZERO stars

published
5 comments
Annie
Annie

How interesting - within 30 minutes of publishing this review - i got a refund.

Zanui
Zanui A.Zanui
Annie
Annie
J4CK1E

J4CK1ESouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Scam company

published
3 comments
Zanui
Zanui A.Zanui
J4CK1E
J4CK1E

This reply is a general one as everyone seems to be getting the same response!

Zanui
Zanui A.Zanui
Peter

PeterSouth West, WA

Very Bad Experience

published
1 comment
Zanui
Zanui A.Zanui
Frustrated

FrustratedSydney, NSW

  • Verified customer

Company is in Administration (insolvent)

published

Product delivered totally different from what is displayed on website. They arranged to collect the product back (unopened and in original packaging) but after many promises of a refund, I have been informed they effectively have no funds to process the refund. Neither can I order other other products in lieu despite the functioning website. ***BUYER BEWARE***

3 comments
Zanui
Zanui A.Zanui
Frustrated
Frustrated

Heard nothing from Zanui. All I am being pointed to are the administrators whom have been brought in to sell the business (and apparently now sold) and am being ranked as an unsecured creditor.....and will be refunded if there is any proceeds left.

Zanui
Zanui A.Zanui
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Chaz R.

Chaz R.

  • 3 reviews
  • 4 likes

Company is in Administration: Still accepting orders but can't necessarily fulfill them

published

I ordered a number of items last week. Yesterday one chair from a set of two I purchased arrived. I emailed today to ask where the second chair is and they advised it is unlikely this order will be fulfilled and are currently unable to process returns, credits or refunds.
I can't find any information online about them being in administration but this is what their email said. Comments turned off on their Instagram account.
Surprised they're still accepting orders during this time.

1 comment
Zanui
Zanui A.Zanui
Gail

GailMid North Coast, NSW

  • Verified customer

Rip off

published

Like others, I ordered 3 weeks ago and am now told they're having problems and won't receive the order, they just kept blaming the supplier. They refunded the freight $9

6 comments
Gail
Gail

Amazing how their won't connect now.

Zanui
Zanui A.Zanui
Gail
Gail

Hi there, this had been going on since the beginning of September, please settle it ASAP

Jolly

JollySouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Lost my money. Zanui is bankrupt

published

I ordered on 17/10/19 and dis not recieve the product. I recieve an email on 29/10/19 advising Zanui has gone into administration. Do not place your order here. Lost money.

1 comment
Zanui
Zanui A.Zanui
Meg R.

Meg R.Sydney, NSW

  • 2 reviews
  • Verified customer

Returns policy is amazing

published

Zanuis return policy is incredible, gave me the peace of mind I needed for a furniture order. I ordered four stools and unfortunately when they arrived I found the colour to be darker than expected and had difficulty putting them together. I contacted the Zanui customer support and they immediately initiated the returns process for me. It cost me nothing for a courier to pick up the stools, and the full amount minus initial shipping costs was refunded. Incredible customer service, will absolutely order again.

1 comment
Zanui
Zanui A.Zanui
Ned R.

Ned R.Sydney, NSW

  • 2 reviews

Very poor quality item....

published

This item had minor damage on one corner and the wood top of the cabinet was split in two places.
The drawer also failed to close because of poor construction.
It was cheap so I did not return it and instead repainted it myself to make it somewhat acceptable.
I have bought before from Zanui and been very satisfied, but not this time.

1 comment
Zanui
Zanui A.Zanui
Page 3 of 4
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Questions & Answers

Danielle

Danielleasked

Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP

1 answer
Zanui
Zanui A.Zanui

Hello,

So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?

Kind regards,
Zanui Customer Care Team

Cazza

Cazzaasked

Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?

No answers
Isabelle Butta

Isabelle Buttaasked

Is there anyone that can come out and put wall unit together for me please?

No answers

Get an answer from our members and Zanui representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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