Zanui has taken the money for the purchase of a couch including the cost of shipping. It has been nearly two months and they can not advise if and when I will receive this order.

There is no way of contacting Zanui!! There online service is generic. The only response I received is with a tracking number that has already been delivered!! Dodgy!

Despite numerous attempts to make contact I’ve paid money for an item I am not receiving !

I bought an item and when it arrived it was packaged in a box and not the cylinder showing in the add, which is what my grandson particularly liked about it. When I informed Zanui about this, they agreed they had the incorrect photo on the site. Many weeks later, the wrong photo is still there!! I’m now meant to drive 20kms to the post office to return the item, which costs more in time and effort than the item itself, am offered no compensation and have a very disappointed grandson. I’ve now missed the opportunity to buy other offers for this item, and could have bought the boxed item for much less than I paid here. Appalling customer service.

Hi I have ordered an office table a month ago and received tracking number 3 weeks ago but still waiting for the item. I contacted them 2 weeks ago to solve the issue but they never get back to me(the website says they are aim to response 1 to 2 days) I had to contact them again few days ago and they just said they are still working on it.

It is ridiculous as according to tracking information, the item departed from only 10km away from my office and it already took 3 weeks and no one knows when we can receive the table. Even customer service staff says they are still looking for the solution even it has been 3weeks since I contacted them...

Frame was for certificate double checked sizes before spending the money received wrong item laughable how tiny the frame was

I ordered a rug. They sent,me the wrong rug, a totally different rug that I didn't order or want. I told them about it and that they can't hold my money when they can't provide me the item I ordered. They refuse to refund my money, holding it until they are good and ready to collect their rug I never ordered. It's unethical and against consumer law which I pointed out to them but they refuse to budge. I will never use them again, there are loads of better online stores that aren't unethical to deal with.

I purchased 4 chairs and received two deliveries; the first was fine the second did not have all components. Zanui have failed to supply the parts and are not replying to emails. Next step Consumer Affairs.

The actual product arrived with a large scratch across the top of the table and damage to the epoxy resin. When constructed, the legs don't align with the top which is dangerous. Two weeks later, still waiting for a response from Zanui.

This table arrived damaged and broken, with packing disturbed and polystyrene packing all broken. I discovered a previous label on box so table had already previously been sent to someone in Sydney, who obviously had returned it. I contacted Zanui with photos of table and they agreed to refund me full purchase price. It was all lot hassle and wouldn't recommend the retailer to anyone.

Sent me a broken bed, with clear box damage and bent metal, refused to do anything about it, and told me to file a claim with the ombudsman instead. Do not order from this site, ever.

Worst business I have ever purchased from. They will even sell things you have purchased that were promised to you, so don’t trust them. Their website needs to be fixed. It’s ridiculous how it automatically resells your purchased products even when you have purchased it. Disgusting to sell a product to someone else when I had already purchased it first and they knew I was buying it but didn’t care less. Didn’t even try and fix the issues too. Never shop there again.

My floor lamp arrived a week later than expected, and when I opened it I found the timber base was cracked rendering the lamp useless. While I understand this can happen in transit, I'm pretty certain the lamp had been previously returned by someone else and Zanui had attempted to disguise the damage - before reselling the lamp to me for full price! (It was pretty obvious someone had tried to repair the crack with glue, and I could see the remnants of a previous postage label for another customer on the NSW central coast.) Fortunately Zanui gave me a full refund for the lamp, however I won't be shopping with them again knowing that they resell damaged items.

Very upset with my experience I must say. Its been 1 week and Zanui still has not explained where the legs are for the table ordered 1 month ago. They have advised me now on 3 occasions that they will let me know in 48 hours only to tell me the same thing again.

I bought a rug with faults. I emailed Zanui with photos and days later I got a response telling me to send photos (when I already had) so I resent them and then the responses have been days apart, always requiring more information. I have asked for the staff member to call me, never does. Call them and it’s an overseas call Centre with no ability to put my call through the their Australian staff or office (do they even have one??). The overseas call Centre can not answer questions and all they do is say they will email
Australia!!! Just please be honest and get me my refund! Something just doesn’t seem right with this set up. Avoid at all costs.

Order placed 14th of July still no rug. Advised shipped the 21st tracking number never worked. Called again to be told shipped the 24th of July. I have been run around and given excuse after excuse as to why I don't have my item. Not confident my rug has been posted as it seems no one seems to know. If you want to wait weeks for items to maybe arrive Zanui is the place to order. Amazingly I ordered two ottomans from black Mango Monday from SA and they arrived two day's later so Zanui can't blame aus post for the delays.