Reviewer Photos & Videos
The delivery was quick and the purchasing of the product was easy. Am really disappointed in my purchase from Zanui. Have not had my rug for long and not in a high traffic area and the fibre has come undone. Contacted customer service for a credit NOT a refund, but was told its not faulty as it is natural for fibres to come loose and undone - this is not listed in the description anywhere. I feel that it is just cheap quality.
- Verified customer
Product was of very poor quality
I ordered 4 bar stools and when they arrived two of them were damaged where the paint work on the legs was significantly scratched and the wooden seat had an impact damage also one of the legs of on a stool was 3mm shorter than the other legs that resulted in it being unstable,on a positive note this problem was dealt with very efficiently by Sahra Louise
Very poor quality item....
This item had minor damage on one corner and the wood top of the cabinet was split in two places.
The drawer also failed to close because of poor construction.
It was cheap so I did not return it and instead repainted it myself to make it somewhat acceptable.
I have bought before from Zanui and been very satisfied, but not this time.
- Verified customer
Low quality furniture, awful customer service
Their website gives a really good impression and delivery took only 4 days. However, the quality of the furniture we’ve received is shocking for a 700 set of table with 2 chairs. The table has multiple markings and was damaged, in of 5e chairs was made from a rotten wood. A week after contacting customer service nothing is solved, even though they promised to reply within 1-2 business days. What are you supposed to do with the oversized packaging, taking half of the room in the meantime?
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
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