Great customer service
The website was simple to use. Assembly instructions easy to follow. Although there’s was a defect in the product, the faulty part was replaced without any problem. Very helpful customer service from Mike.
Very good Wool Quilt, but too warm
Wool quilt excellent quality, but it was for winter. In "Zanui" description it was said that this product good for summer and winter. Only when I received quilt I saw that it has 500gr wool and it for winter. It's too warm for me, it's why I gave 4 stars not 5stars. My advice be more precise in information
Thankyou Sarah-Louise for your amazing communication and updates throughout a return process. A process that I thought was going to be painful and hard, was made super easy, with the prompt pickup of the item and a refund organised just as quickly.
You have made a disappointing situation positive and i will be more than confident to purchase through Zanui again.
Best company ever!
What a fantastic company to deal with!
Customer service was excellent, especially impressed with Lou whose help was amazing. Only reason 5 stars not given was the white coffee table we ordered was quite grey. No fuss return and refund.
Highly recommend this website!
Good turn around with change of mind
Ordered 6 dining chairs from Zanui, they were not the colour I wanted (the risk of ordering online). I emailed Zanui and they were very professional and organised a courier to pickup the chairs and promptly provided me with a credit to re-purchase. The Zanui team are professional and efficient.
Easy to deal with
Brought a bedside table on their afterpay 20% promo couple weeks ago. I should have read the dimension, the bedside table is really tiny and the drawers are tiny too to her able to fit much (description said you can fit from PJ to sleep mask) I think the PJ may need to be made out of paper to be able to fit in that tiny drawer. Quality is okay but too tiny for the price I paid. Quick delivery tho, I may purchase from them again only when there is a promotion and read the dimension thoroughly.
Great Customer Service
We bought some throws and bedside tables. Absolutely loved the throws but was disappointed with the bedside tables. However the process to return my purchase was easy and the service was great, they were helpful replied to emails quickly and didn't hesitate to help. Easiest return I've ever done! Will keep shopping there knowing they have great service.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
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