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Zanui
4.2 from 1,584 reviews · View Statistics

Reviews

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Chloe

ChloeGreater Melbourne (Inner), VIC

Had problems but customer service was great

published

Product was not as it looked in the picture but I got a full refund and was allowed to keep the original item as well :)

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui

Good morning Chloe,
So glad to hear we were able to resolve the issue for you and we appreciate you taking the time to leave us such a positive review,
Take care,
Zanui!

Jason P.

Jason P.Sydney, NSW

Great customer service

published

The website was simple to use. Assembly instructions easy to follow. Although there’s was a defect in the product, the faulty part was replaced without any problem. Very helpful customer service from Mike.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui

Very good Wool Quilt, but too warm

published

Wool quilt excellent quality, but it was for winter. In "Zanui" description it was said that this product good for summer and winter. Only when I received quilt I saw that it has 500gr wool and it for winter. It's too warm for me, it's why I gave 4 stars not 5stars. My advice be more precise in information

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui

Hello,
So glad to hear you are happy with your purchase. We really appreciate your feedback here and will follow up with our supplier regarding this.
Warmest Regards, Zanui Customer Care

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Customer Service

published

Thankyou Sarah-Louise for your amazing communication and updates throughout a return process. A process that I thought was going to be painful and hard, was made super easy, with the prompt pickup of the item and a refund organised just as quickly.
You have made a disappointing situation positive and i will be more than confident to purchase through Zanui again.
Thankyou again!

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
Pauline Bond

Pauline BondMetropolitan Adelaide, SA

  • 3 reviews

Best company ever!

published

What a fantastic company to deal with!
Customer service was excellent, especially impressed with Lou whose help was amazing. Only reason 5 stars not given was the white coffee table we ordered was quite grey. No fuss return and refund.
Highly recommend this website!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui

Hi there Pauline, thank you so much for taking the time to share your recent Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care

Good turn around with change of mind

published

Ordered 6 dining chairs from Zanui, they were not the colour I wanted (the risk of ordering online). I emailed Zanui and they were very professional and organised a courier to pickup the chairs and promptly provided me with a credit to re-purchase. The Zanui team are professional and efficient.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui
JMA

JMASouth East Queensland, QLD

  • 10 reviews
  • 4 likes

Easy to deal with

published

Brought a bedside table on their afterpay 20% promo couple weeks ago. I should have read the dimension, the bedside table is really tiny and the drawers are tiny too to her able to fit much (description said you can fit from PJ to sleep mask) I think the PJ may need to be made out of paper to be able to fit in that tiny drawer. Quality is okay but too tiny for the price I paid. Quick delivery tho, I may purchase from them again only when there is a promotion and read the dimension thoroughly.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui

Hi there, thank you so much for taking the time to share your 4-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care

Great Customer Service

published

We bought some throws and bedside tables. Absolutely loved the throws but was disappointed with the bedside tables. However the process to return my purchase was easy and the service was great, they were helpful replied to emails quickly and didn't hesitate to help. Easiest return I've ever done! Will keep shopping there knowing they have great service.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
1 comment
Zanui
Zanui A.Zanui

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Danielle

Danielleasked

Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP

1 answer
Zanui
Zanui A.Zanui

Hello,

So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?

Kind regards,
Zanui Customer Care Team

Cazza

Cazzaasked

Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?

No answers
Isabelle Butta

Isabelle Buttaasked

Is there anyone that can come out and put wall unit together for me please?

No answers

Get an answer from our members and Zanui representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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