Great Customer Service
The customer service is exceptional at Zanui ,particularly Sarah-Louise ,I received a wrong product and Sarah-Louise went out of her way to rectify everything at a fast time frame and at no additional cost to myself.
Disappointed with product but service received was excellent.
The product was very easy to find on the website however when they arrived we were quite disappointed with the quality. One item was completely smashed and I do not blame Zanui for this. In addition there was a stain in the wood for something that would have been on display in our house. The product was made of wood and the second item had been built badly and was completely slanted. When Zanui was contacted I could not fault their level of service and they offered to replace both products. The sales person was very polite and professional. I ...am yet to receive the replacement and I am unable to track it as it is a replacement and this service is not available in these cases. I am hopeful that they will arrive soon and trust they won't arrive broken.
- Verified customer
Initially, this was a 1-star review. However, the past couple of weeks dealing with the Customer Service team and I've been turned. The delivery times are skewed (expect to wait longer than the time listed) but the customer service team has been there when things went wrong and stuck to their word. I would use the platform again.
Great products and excellent customer service
Webstore is easy to navigate. I was able to return a product that didn't suit, without a hassle. Best part is the great customer service and their capacity to give frequent updates on progress.
Sarah-Louise was beyond helpful with my problem and has been by far the best customer service i have had in a long time. Highly recommend Zanui to anyone looking at ordering
Bed Side Lights
Very happy with the service Sarah-Louise was outstanding when there was a problem with Australia Post. I will be recommending your company to family and friends. I am very happy with the choice of products and the quick despatch
Amazing customer service when the wrong puzzle turned up! They very quickly
Tried to help me out by replacing the product! The actual puzzle was great quality also and delivery was very quick
sarah louise was clear, calm and effective in communication, and empathetic in towards my dilemma. I purchased a product that was under the website as mattress, but was in fact merely a mattress liner, which i did not want. Thanks to her service, I got a refund, and now have purchased a mattress from your company. If it had not been for sarah louise, I would not have shopped here again.
EXCELLENT CUSTOMER SERVICE
Product was easy to find and there was a significant amount of items to choose from
Unfortunately, on this occasion the product was not what i expected however, my return and refund whens very smoothly and was very prompt
The customer service lady Neeve was absolutely fantastic, curious, patient and obliging what a marvel in these times to find a happy and proactive CS person
Hats off to you
Excellent customer service and quality products!
I have ordered from Zanui before. Their products are of excellent quality and their customer service is wonderful. I chose the wrong colour rug on a Friday night and when I realised I rang Zanui customer service on Monday morning. Neena was lovely and so prompt in cancelling my order from the supplier and giving me a refund. No hassles, no headache! Thank you Neena! Will always order from Zanui!
Excellent customer service
I had an issue with a coffee table purchased from Zanui. I informed them and from the get go, received the best customer service from Lou. She was professional and friendly throughout the process and went out of her way to resolve the issue. It has been a pleasure dealing with Zanui through Lou. I’ll definitely be shopping here again.
Amazing service (fast, responsive, courteous)
I returned the rug but 10 out of 5 stars for service (thanks Sarah Louise!). The return/refund process was quick and easy. No need to shop anywhere else really. Impressive!
Great customer service
Thank you to Sarah-Louise at Zanui for excellent service, organising a full refund when I was not happy with the quality of the delivered product. She responded to my feedback quickly and efficiently. I will definitely shop at Zanui again.
Fantastic - Customer Service
Purchase a bench stool from Zanui that had a faulty part and received fantastic service, follow up and communication from Sarah-Louise in their customer support team to resolve the issue - 10 stars.
- Verified customer
Returns policy is amazing
Zanuis return policy is incredible, gave me the peace of mind I needed for a furniture order. I ordered four stools and unfortunately when they arrived I found the colour to be darker than expected and had difficulty putting them together. I contacted the Zanui customer support and they immediately initiated the returns process for me. It cost me nothing for a courier to pick up the stools, and the full amount minus initial shipping costs was refunded. Incredible customer service, will absolutely order again.
Had to sadly return order but was so happy with the prompt no-fuss attitude of Zanui
Was so easy to find what l was looking for. Quality was excellent.
Sadly the colour was wrong but was pleased with delivery time and return time.
Refund was easy and dealt with promptly.
Exceptional Customer Service
I ordered a variety of cushions from Zanui and while most were amazing quality, two were very thin cotton and faulty. Kim from the Customer Care team was an absolute pleasure to deal with. It's generally a pain when a product is delivered that doesn't match what you ordered but when the issue is handled with true warmth and professionalism it truly is pain-free. Thank you Kim!
Excellent company to deal with.
Zanui’s return policy is exactly as stated. I followed their return directions and the refund was back in my account in a very short time. I feel confident in using the company again and in recommending them to other buyers. Buying online has its disadvantages since you select from photographs which may not accurately capture the product. My selected light fitting was one such example. I contacted Zanui and dealt with Gemma who was very pleasant, made the return simple and kept me updated throughout the process.
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
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