Reviewer Photos & Videos
First order arrived damaged but good customer service
I ordered a canvas print from Zanui. After waiting more than double the estimated shipping time I was disappointed when my order arrived damaged, however the level of customer service I received to amend this was exceptional. My replacement item finally arrived and it is great quality and gets a lot of compliments from guests.
I purchased a floor lamp the wrong colour, I spoke to zanui customer service on a weekend and whom I spoke to where fantastic they guaranteed me they will get back to me on Monday and they did and where in it straight away the service was A+ thank you
Great Purchase and great Price - Can’t wait to use it this coming Christmas.
Great Purchase at a Great Price - I did a lot of research before purchasing -Can’t wait to use it this Christmas.
Delivered to the wrong address and not replaced
I made 2 orders with this company. The first one was delivered and was great quality. The second got delivered to the WRONG address and they won't send out another or refund. Not happy
I was putting together a "cherry " themed gift for a friend for Christmas and found the beautiful cherry plate at Zanui. I was a little worried that it might not arrive in time, but it arrived in very good time and looked great in the gift I had planned. the whole process - from ordering online to delivery - was quick, easy and very satisfying. I would have no hesitation in using Zanui again,and recommend them highly to others.
I purchased a kidkraft Pastel kitchen and accessories pack for my granddaughter and she absolutely loves it. It was very easy to use the website and the 1st time purchase discount of $25 made it even better. The shipping time was good and the packaging was excellent. I would happily purchase from Zanui again.
Purchasing on the Zanui website was so easy. I received my purchase of beautiful white cups & saucers & coffee mugs pretty quick & found it was all packed very well. Unfortunately i had to return the coffee mugs, as they were the wrong size for my needs. The refund process, managed by Carla, was very straight forward & easy, and my refund was received within a reasonable time too. Overall my shopping experience with Zanui was great & i wouldnt hesitate to shop there again.
Not happy...seek alternatives
Bought two lamps..tried to cancel as soon as i purchased as saw them 50% cheaper elsewhere. They were impossible to reach and when they did said products were already dispatched which was a blantant lie. Poor service, and suggest people read these reviews and seek alternative sites. I requested a credit voucher as a conpromise..got nothing! Stay clear.
Hand painted coasters - 5 of the 8 arrived broken!
Ordered as Christmas present so hugely disappointing to open Christmas morning to 5 of the 8 broken! They appear to have been packed broken making matters worse. I sent off photos of damage and have not had a word back.
Mess got sorted out on time for Christmas.
I had ordered a spaghetti server & cheese grater, they came separately which wasnt the issue however the 2nd parcel ( spaghetti server) ended up being 3 dog door stops! called & spoke to kevin who I explained this was part of a Christmas present and I needed the correct item by Thursday! The server arrived on wednesday afternoon which was a great relief!
Perfect mug for enjoying tea and coffee!
So easy to find what I was looking for. Ordering was simple and straightforward. I liked being kept up to date with the process and delivery was speedy.
Perfect kids kitchen.
I purchased the deluxe big and bright kitchen for my daughter. My daughter loves it! Such good quality and beautiful design. Great and reliable customer service by Michael (Mike).Very satisfied.
Perfect size and the colours are really vibrant decided to buy a second one.
Easy indeed to navigate the store and an excellent range of products which have all been of great quality all products have been very easy to assemble when necessary.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
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