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Zanui
4.2 from 1,541 reviews · View Statistics

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Alisha

AlishaSouth East Queensland, QLD

  • 8 reviews
  • 2 likes

First order arrived damaged but good customer service

published

I ordered a canvas print from Zanui. After waiting more than double the estimated shipping time I was disappointed when my order arrived damaged, however the level of customer service I received to amend this was exceptional. My replacement item finally arrived and it is great quality and gets a lot of compliments from guests.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Anastasia

AnastasiaSydney

  • 3 reviews
  • 1 like

Great design and colour.

published

The only fault I can find is that the cushion insert was not 'plump' enough and the cushion looks flat - hence 4 star rating.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Lamya El-hawli

Lamya El-hawliGreater Melbourne (Metropolitan), VIC

Service

published

I purchased a floor lamp the wrong colour, I spoke to zanui customer service on a weekend and whom I spoke to where fantastic they guaranteed me they will get back to me on Monday and they did and where in it straight away the service was A+ thank you

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
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TRACY DICKERSON

TRACY DICKERSONSydney, NSW

Great Purchase and great Price - Can’t wait to use it this coming Christmas.

published

Great Purchase at a Great Price - I did a lot of research before purchasing -Can’t wait to use it this Christmas.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised

Excellent customer service

published

Although my item arrived with some damage, the response was prompt and more than satisfactory.
I would certainly recommend Zanui to others.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
Bri

Bri

  • 2 reviews
  • 1 like

Delivered to the wrong address and not replaced

published

I made 2 orders with this company. The first one was delivered and was great quality. The second got delivered to the WRONG address and they won't send out another or refund. Not happy

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
4 comments
Zanui
Zanui A.Zanui
Bri
Bri

That is incorrect. I added in the correct address and it states that address on my account also. Very disappointing.

Zanui
Zanui A.Zanui
Kate S

Kate SGreater Melbourne (Inner), VIC

  • 3 reviews

Perfect timing!

published

I was putting together a "cherry " themed gift for a friend for Christmas and found the beautiful cherry plate at Zanui. I was a little worried that it might not arrive in time, but it arrived in very good time and looked great in the gift I had planned. the whole process - from ordering online to delivery - was quick, easy and very satisfying. I would have no hesitation in using Zanui again,and recommend them highly to others.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Kate, we really appreciate your feedback regarding your recent Zanui Experience, so glad to hear you are happy with your item! We hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team

Janelle

JanelleSouth-Eastern Region, NSW

  • 3 reviews

Excellent Quality

published

I purchased a kidkraft Pastel kitchen and accessories pack for my granddaughter and she absolutely loves it. It was very easy to use the website and the 1st time purchase discount of $25 made it even better. The shipping time was good and the packaging was excellent. I would happily purchase from Zanui again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
Margaret

MargaretSydney, NSW

  • 2 reviews

Beautiful products

published

Purchasing on the Zanui website was so easy. I received my purchase of beautiful white cups & saucers & coffee mugs pretty quick & found it was all packed very well. Unfortunately i had to return the coffee mugs, as they were the wrong size for my needs. The refund process, managed by Carla, was very straight forward & easy, and my refund was received within a reasonable time too. Overall my shopping experience with Zanui was great & i wouldnt hesitate to shop there again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
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Paul

PaulSouth East Queensland, QLD

Not happy...seek alternatives

published

Bought two lamps..tried to cancel as soon as i purchased as saw them 50% cheaper elsewhere. They were impossible to reach and when they did said products were already dispatched which was a blantant lie. Poor service, and suggest people read these reviews and seek alternative sites. I requested a credit voucher as a conpromise..got nothing! Stay clear.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
4 comments
Zanui
Zanui A.Zanui
Paul
Paul
Zanui
Zanui A.Zanui

Hi Paul, sadly our phone team is not available over the weekend. Our email/chat team is there to help, Monday - Sunday. Sincere apologies for your disappointment. Regards, Zanui

Very happy customer

published

Excellent Website, great prices and vast range of products. Very happy with purchase of Stanley Rogers cutlery set, good quality.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Great Company

published

Easy to order online. Items arrived quickly. Will use Zanui again and would recommend this company.
Great service and excellent prices.

Product Quality
Shipping
Incentivised ReviewNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi there, thank you so much for taking the time to share your 5-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care

Robby M

Robby MSydney, NSW

  • 5 reviews
  • 3 likes

Great service

published

Easy to order online, delivered within a few days (just before Xmas) and happy with the set of frames. All good!! Will use Zanui again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
Mal

MalWide Bay-Burnett, QLD

Magpie Mug

published

Turned up on time for Christmas. Complimented Australian native bird mug collection. Same as picture on web page. Well done Zanui.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hello Mal, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your Magpie Mug, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team

Dinah

DinahPerth, WA

  • 13 reviews
  • 10 likes

Hand painted coasters - 5 of the 8 arrived broken!

published

Ordered as Christmas present so hugely disappointing to open Christmas morning to 5 of the 8 broken! They appear to have been packed broken making matters worse. I sent off photos of damage and have not had a word back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui
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Anna D.

Anna D.Canberra 2600, ACT

  • 2 reviews

Mess got sorted out on time for Christmas.

published

I had ordered a spaghetti server & cheese grater, they came separately which wasnt the issue however the 2nd parcel ( spaghetti server) ended up being 3 dog door stops! called & spoke to kevin who I explained this was part of a Christmas present and I needed the correct item by Thursday! The server arrived on wednesday afternoon which was a great relief!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Perfect mug for enjoying tea and coffee!

published

So easy to find what I was looking for. Ordering was simple and straightforward. I liked being kept up to date with the process and delivery was speedy.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Judy,
Thank you for such a kind review, we really appreciate it as we do try our very best to provide excellent service.
Take care,
Zanui

Sandra

Sandra New South Wales

Perfect kids kitchen.

published

I purchased the deluxe big and bright kitchen for my daughter. My daughter loves it! Such good quality and beautiful design. Great and reliable customer service by Michael (Mike).Very satisfied.

Product Quality
Incentivised ReviewNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Sandra,
So glad to hear Mike was able to assist you here and that you're happy with the purchase!
Have a lovely Christmas!
Zanui

Kathryn

KathrynWide Bay-Burnett, QLD

Quality affordable products

published

Very pleased with quality of rug. Quick and well priced delivery very reasonable to regional QLD. Large range of affordable products.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
2 comments
Zanui
Zanui A.Zanui

Hi Kathryn,
Wow, thank you so much for your amazing review, Tracie. We're absolutely delighted to hear that you've had such a good experience with us here at Zanui.
Kind regards,
Zanui

Kathryn
Kathryn

Who is Tracie

Robster

RobsterSydney

  • 3 reviews

Perfect size and the colours are really vibrant decided to buy a second one.

published

Easy indeed to navigate the store and an excellent range of products which have all been of great quality all products have been very easy to assemble when necessary.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hello,
So glad to hear you're happy with our products, thank you so much for taking the time to leave us a fabulous review!
Best regards,
Zanui!

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Danielle

Danielleasked

Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP

1 answer
Zanui
Zanui A.Zanui

Hello,

So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?

Kind regards,
Zanui Customer Care Team

Cazza

Cazzaasked

Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?

No answers
Isabelle Butta

Isabelle Buttaasked

Is there anyone that can come out and put wall unit together for me please?

No answers

Get an answer from our members and Zanui representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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