Zanui (page 2 of 57)

A part was missing and another part was damaged, I contacted Zanui to inform them and very promptly they responded to let me know they were working with the supplier to fix my problem. Within 48hrs I had a response that the missing part and replacement parts were being shipped to me. Ive shopped with Zanui a number of times and this was the only time I had an issue with a product, I have great confidence in their customer service and will continue to shop with them.

very satisfied with the product in every way. i like the interesting pattern and style of the pot. also it is of a very good quality and has great style.

We’ve been looking for a timber bath caddy for months and found one on Zanui. After placing the order we were able to track its location while it was in transit, it arrived fast & well packed. The quality of our new bath caddy surpassed our expectations and it fits perfectly on the bath and completes the look we were after in our new bathroom!

My Mum was given 2 vouchers for her birthday as she wanted a rug from Zanui. She went to make her order and it wouldn’t allow more than one voucher per order! This is not stated on the website when you order or in the terms and conditions! I rang to have this sorted out, and they said there was nothing they could do! So disappointing, if this was stated on the website we would have purchased the one gift voucher

Really happy with Zanui. Ordered a rug on saturday, arrived tuesday and its gorgeous. Id ordered some cushions recently too. One didnt arrive but the service I received from Zanui was professional and caring. They made sure I received the cushion and followed through promptly. Great company to deal with.

I had a wiring concern with a lamp (x2) I received from Zanui.
Emailed Customer Service, provided pictures, & was lucky enough to get Kim.
My issue was dealt with in a friendly & professional way.
Resolution was swift & communication constant.
I felt so anxious when my product wasn’t as expected due to experience with other companies, but finally a company that makes the returns/refunds process seamless, & hires exceptional customer service staff.
10/10 for Kim & Zanuis Customer Service, definitely remain a loyal customer!!

Received the product within agreed timeframe and as described - well priced and excellent product and website was so easy to navigate- will shop with you again - Thankyou for an easy transaction

I purchased both the small and large sizes of this product. When I received the order the large jar was broken. I subsequently sent photos through the Customer Care Section and was extremely lucky to have Janice help me through the process. I received a replacement with no problems at all. Janice was so helpful and lovely. I am so happy with the service I received from Zanui and will definitely be purchasing more from them. The items I purchased are better than my expectations - beautiful product.

Bought a bunch of Ecology ‘Foundry’ products that arrived in a timely fashion and exceptionally well packed. The only ‘issue’ was instead of getting a set of 4 dip bowls, I got 4 sets! Did the right thing and let them know. Steph was appreciative of this and provided an easy return experience. And when I returned them, Kim gave me a $15 off voucher to say thanks. Being a decent human got me 2 decent humans back. I’ll be using said voucher when I shop with Zanui next.

Their website gives a really good impression and delivery took only 4 days. However, the quality of the furniture we’ve received is shocking for a 700 set of table with 2 chairs. The table has multiple markings and was damaged, in of 5e chairs was made from a rotten wood. A week after contacting customer service nothing is solved, even though they promised to reply within 1-2 business days. What are you supposed to do with the oversized packaging, taking half of the room in the meantime?

This a well made piece of equipment which should last for years. Delivery was very prompt.
My granddaughters love it.
Assembly could be an issue for some people if not somewhat mechanically minded. Took me just over 4 hours on my own.

Sadly the item I ordered was damaged. However, the returns was so easy and fuss free. The customer service was amazing with personal follow ups and a rare experience these days where the focus was on my satisfaction rather than their profit.
Would definitely buy from here again

Very satisfied with service and the items i selected they were as pictured and looked even better in life so happy with the bronze anchor its very elegant and looks amazing on our mantle

Was so easy to find what l was looking for. Quality was excellent.
Sadly the colour was wrong but was pleased with delivery time and return time.
Refund was easy and dealt with promptly.

Zanui will not process your order till they put some money back into your bank account and wait for you to verify the amount which can take up to 5 days, only then do they process your order which can take up to 4 days, you will wait forever to get your items. Shocking way to prevent fraud puts the responsibility on the customers shoulders. If you are looking for fast & efficient, don't place an order herer

I knew what I wanted and was able to navigate to the product and purchase it. The directions to assemble were easy however the screws need better directions. Very happy

About a week ago I wanted to order another Quilt, Duvet,Doona cover. I forget how I found Zanui.
So very pleased that I did. Communication , delivery , product were just perfection.