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Zanui (page 2 of 78)
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Happy CustomerCentral, SA
- Verified customer
Stunning!
Everyone at our Christmas lunch was impressed with my beautiful "Starry Night" trifle bowl. Etched with gold stars, it is perfect for any special occasion, not just Christmas - but I'll be using it more often than that! This was the first time I'd purchased from Zanui and I found their site easy to navigate and their product range and quality excellent.
1 comment
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Zika P.Greater Melbourne (Inner), VIC
- 2 reviews
Excellent customer service
I purchased cross trainer through Zanui which turned out to be faulty.
I have delet with Sarah-Louise during the whole process of refund and return. I can only say that I wish there were more professional and easy to deal people out there as Sarah-Louise was.
My questions and concerns were always addressed in timely manner and Sarah-Louise was always fallowing up with me and suppliers.
It is very rare to see this sort of customer service and customer care nowadays.
I am honestly very impressed and I thank you for that
1 comment
Zanui A.Zanui
Wow, thank you so much for your amazing review, Zika! We're absolutely delighted to hear that you've had such a good experience with us here at Zanui, specifically with Sarah-Louise, we will be sure t... Read more
o pass on your feedback to her as we know she will be thrilled too. Thanks again for taking the time out of your busy day to share your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! - Zanui TeamSimilar opinion? Write a review on ProductReview.com.au!
Very happy customer
Excellent Website, great prices and vast range of products. Very happy with purchase of Stanley Rogers cutlery set, good quality.
1 comment
Zanui A.Zanui
Hello M Nixon, we really appreciate your feedback regarding your recent Zanui Experience. Thank you so much for taking the time to share your review, it really means a lot to us. We're so glad to hear... Read more
you are happy with your purchase. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui TeamSimilar opinion? Write a review on ProductReview.com.au!
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Roland C.Sydney, NSW
- Verified customer
A few hick-ups
Not happy about the wait time considering dispatch times on the website are very misleading (having to wait for much longer than shown). However, the customer service team did help follow up. Still waiting on some items and will post an update once on the quality of the products and final delivery times.
1 comment
Zanui A.Zanui
Hi Roland, we're so sorry to hear your order has not arrived, we at Zanui provide full protection in these cases so please don't worry. Our apologies for the delay in getting back to you, we had skele... Read more
tal staff over the holiday period which has returned to full, normal staffing since Monday 4th. In the unlikely event you still have not received a response, please could you send us a private message or send us an email to customer@zanui.com.au with your order details so we can ensure a resolution is provided for you ASAP. Hope to hear from you soon and apologies again for the disappointment caused! Warmest Regards, Zanui Customer Care TeamSimilar opinion? Write a review on ProductReview.com.au!
Happy customer
- 2 reviews
Great Company
Easy to order online. Items arrived quickly. Will use Zanui again and would recommend this company.
Great service and excellent prices.
1 comment
Zanui A.Zanui
Hi there, thank you so much for taking the time to share your 5-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care
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Colin R.Sydney, NSW
- 2 reviews
- Verified customer
Very happy
Initially, this was a 1-star review. However, the past couple of weeks dealing with the Customer Service team and I've been turned. The delivery times are skewed (expect to wait longer than the time listed) but the customer service team has been there when things went wrong and stuck to their word. I would use the platform again.
1 comment
Zanui A.Zanui
Hi Colin, we're so sorry to see that you had such a poor experience with us and would be really interested in investigating this further. Sadly our care team is not available at the weekend but is the... Read more
re for your support Mon-Fri, 9-5. When you get a chance, please could you send us a private message or send us an email to customer@zanui.com.au with your order details so we can investigate this further? In relation to your comments regarding liquidation, our apologies for any confusion, Zanui entered into voluntary administration at the end of October 2019, however, Zanui was quickly acquired and have been back trading as normal since November 2019. I will include a public link to confirm this for your reference. https://www.insideretail.com.au/news/marlin-brands-buys-zanui-201912 .Hope to hear from you soon and apologies again for the disappointment caused! Warmest Regards, Zanui Customer Care TeamSimilar opinion? Write a review on ProductReview.com.au!
Robby MSydney, NSW
- 6 reviews
- 3 likes
Great service
Easy to order online, delivered within a few days (just before Xmas) and happy with the set of frames. All good!! Will use Zanui again.
1 comment
Zanui A.Zanui
Hi there Robby M, we're so glad to see you're happy with the product & service you received. We truly appreciate you taking time out of your busy day to leave a lovely review of your Zanui experience.... Read more
It means a lot! Hope to see you back shopping with us in the future! Best wishes, Zanui Customer Care TeamSimilar opinion? Write a review on ProductReview.com.au!
MalWide Bay-Burnett, QLD
Magpie Mug
Turned up on time for Christmas. Complimented Australian native bird mug collection. Same as picture on web page. Well done Zanui.
1 comment
Zanui A.Zanui
Hello Mal, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your Magpie Mug, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team
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DinahPerth, WA
- 13 reviews
- 10 likes
Hand painted coasters - 5 of the 8 arrived broken!
Ordered as Christmas present so hugely disappointing to open Christmas morning to 5 of the 8 broken! They appear to have been packed broken making matters worse. I sent off photos of damage and have not had a word back.
1 comment
Zanui A.Zanui
Hi there, we're so sorry to see that your order arrived damaged, we at Zanui provide full protection in these cases so please don't worry. Our apologies for the delay in getting back to you, we had s... Read more
keletal staff over the holiday period which has returned to full staffing since Monday. In the unlikely event you still have not received a response, please could you send us a private message or send us an email to customer@zanui.com.au with your order details so we can ensure a resolution is provided for you ASAP. Hope to hear from you soon and apologies again for the disappointment caused! Warmest Regards, Zanui Customer Care TeamSimilar opinion? Write a review on ProductReview.com.au!
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Anna D.Canberra 2600, ACT
- 2 reviews
Mess got sorted out on time for Christmas.
I had ordered a spaghetti server & cheese grater, they came separately which wasnt the issue however the 2nd parcel ( spaghetti server) ended up being 3 dog door stops! called & spoke to kevin who I explained this was part of a Christmas present and I needed the correct item by Thursday! The server arrived on wednesday afternoon which was a great relief!
1 comment
Zanui A.Zanui
Hello Anna D, thank you so much for sharing your 4-star Zanui experience. We're delighted to hear that you're pleased with the resolution provided by Kevin. We truly appreciate you taking time out of ... Read more
your busy day to leave your kind comments. Thanks again! Warm wishes, Zanui Customer Care TeamSimilar opinion? Write a review on ProductReview.com.au!
Looks great
It was as in the image. It is beautiful and elegant. One star less, quality is little compromised. Otherwise it is worth buying.
1 comment
Zanui A.Zanui
Hi there, thank you so much for taking the time to share your 4-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! If there is any problem with the ... Read more
quality of the item, please don't hesitate to contact our customer care team at customer@zanui.com.au. Warmest Regards, Zanui Customer CareSimilar opinion? Write a review on ProductReview.com.au!
JanetIllawarra, NSW
Stunning addition to our hallway.
Just what we had been searching for.
Fantastic quality and a gorgeous addition to our new homes hallway.
Prompt speedy delivery.
So very happy with our purchase.
1 comment
Zanui A.Zanui
Hi Janet,
Were so glad to hear that you have found exactly what you wanted and we appreciate you leaving such a fantastic review.
Many thanks
Zanui
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Perfect mug for enjoying tea and coffee!
So easy to find what I was looking for. Ordering was simple and straightforward. I liked being kept up to date with the process and delivery was speedy.
1 comment
Zanui A.Zanui
Hi Judy,
Thank you for such a kind review, we really appreciate it as we do try our very best to provide excellent service.
Take care,
Zanui
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Sandra New South Wales
Perfect kids kitchen.
I purchased the deluxe big and bright kitchen for my daughter. My daughter loves it! Such good quality and beautiful design. Great and reliable customer service by Michael (Mike).Very satisfied.
1 comment
Zanui A.Zanui
Hi Sandra,
So glad to hear Mike was able to assist you here and that you're happy with the purchase!
Have a lovely Christmas!
Zanui
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KathrynWide Bay-Burnett, QLD
Quality affordable products
Very pleased with quality of rug. Quick and well priced delivery very reasonable to regional QLD. Large range of affordable products.
2 comments
Zanui A.Zanui
Hi Kathryn,
Wow, thank you so much for your amazing review, Tracie. We're absolutely delighted to hear that you've had such a good experience with us here at Zanui.
Kind regards,
Zanui
Who is Tracie
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RobsterSydney
- 3 reviews
Perfect size and the colours are really vibrant decided to buy a second one.
Easy indeed to navigate the store and an excellent range of products which have all been of great quality all products have been very easy to assemble when necessary.
1 comment
Zanui A.Zanui
Hello,
So glad to hear you're happy with our products, thank you so much for taking the time to leave us a fabulous review!
Best regards,
Zanui!
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The reviewer stated that an incentive was offered for this review
Danielle30Greater Melbourne (Outer), VIC
- 3 reviews
- 2 likes
Terrible service
I ordered a rug. They sent,me the wrong rug, a totally different rug that I didn't order or want. I told them about it and that they can't hold my money when they can't provide me the item I ordered. They refuse to refund my money, holding it until they are good and ready to collect their rug I never ordered. It's unethical and against consumer law which I pointed out to them but they refuse to budge. I will never use them again, there are loads of better online stores that aren't unethical to deal with.
1 comment
Zanui A.Zanui
Hi there, sorry to hear of your disappointing experience, I can see that your claim is currently underway with our second level support team who are arranging a return for a full refund, I can see the... Read more
return has been scheduled for your preferred date tomorrow. Should you have any further questions please don’t hesitate to reach out to our customer care team who would be happy to assist. Warmest Regards, Zanui Customer Care TeamSimilar opinion? Write a review on ProductReview.com.au!
Kasbr0South East Queensland, QLD
Gorgeous stools!
I found the website user friendly. I was able to receive a small discount. My order was posted super fast. I love the stools, they look stylish and are very light and comfortable to sit on. I purchased the black for practicality but also loved the white. The quality is fair for the price.
1 comment
Zanui A.Zanui
Good afternoon,
Wow, the stools look beautiful :-)
Thank you so much for taking the time to leave such a fantastic review.... Read more
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The reviewer stated that an incentive was offered for this review
Shelley W.Southwest, VIC
- 2 reviews
Perfect Christmas presents.
I purchased 8 mugs as Christmas presents because I loved them.
I had an internet malfunction and Zanui quickly fixed it.
1 comment
Zanui A.Zanui
Hi Shelley,
Thank you for taking the time to leave us a 5-star review, this is much appreciated.
We hope you have a lovely Christmas!... Read more
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LynnetteSouth East Queensland, QLD
BEWARE - NOT ASSEMBLED.
Looks nice but description shows stools are assembled. They come in a flat pack and difficult to connect foot rest if one person is trying to assemble. Have brought this to attention of Zanui and two weeks later, description still shows "Assembled". Misleading to keep this inaccurate description on website.
1 comment
Zanui A.Zanui
Hi Lynnette,
Many thanks for your review, I am so sorry for any dissapointment here. We do try to ensure that all the information is correctly listed online. I have found your case and will follow this up myself personally.
Kind regards,
Anne
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Questions & Answers
Danielleasked
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
1 answer
Zanui A.Zanui
Hello,
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Kind regards,
Zanui Customer Care Team
Cazzaasked
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
No answers
Isabelle Buttaasked
Is there anyone that can come out and put wall unit together for me please?
No answers
Details
Category | Online Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Living, Mattresses and Sofas |
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Zanui A.Zanui
Hello there, we really appreciate your feedback regarding your recent Zanui Experience. Thank you so much for taking the time to share your review, it really means a lot to us. We're so glad to hear y... Read more
ou're happy with your purchase. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team