??!
1 photo
Zanui

Zanui (page 2 of 57)

4.2 from 1,126 reviews

Reviews

Review distribution

5 star
779
4 star
105
3 star
40
2 star
46
1 star
156

KV1

KV1

  • 2 reviews
  • 1 like

Post sales customer service

published

A part was missing and another part was damaged, I contacted Zanui to inform them and very promptly they responded to let me know they were working with the supplier to fix my problem. Within 48hrs I had a response that the missing part and replacement parts were being shipped to me. Ive shopped with Zanui a number of times and this was the only time I had an issue with a product, I have great confidence in their customer service and will continue to shop with them.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

great product!

published

very satisfied with the product in every way. i like the interesting pattern and style of the pot. also it is of a very good quality and has great style.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hi there Herb, thank you so much for taking the time to share your 5-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care

Russ D

Russ DGreater Melbourne (Metropolitan), VIC

  • 5 reviews

First purchase from Zanui

published

We’ve been looking for a timber bath caddy for months and found one on Zanui. After placing the order we were able to track its location while it was in transit, it arrived fast & well packed. The quality of our new bath caddy surpassed our expectations and it fits perfectly on the bath and completes the look we were after in our new bathroom!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
JemJay

JemJaySouthwest, VIC

  • 2 reviews

Can’t use more than one gift voucher per order and this isn’t stated when purchasing gift vouchers!

published

My Mum was given 2 vouchers for her birthday as she wanted a rug from Zanui. She went to make her order and it wouldn’t allow more than one voucher per order! This is not stated on the website when you order or in the terms and conditions! I rang to have this sorted out, and they said there was nothing they could do! So disappointing, if this was stated on the website we would have purchased the one gift voucher

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
2 comments
Zanui
Zanui A.Zanui
JemJay
JemJay

Hi Tara I was told that it was a definite no when I called so we had no choice but to use just one voucher towards the rug. Thanks Anyway
Jemima


Liz

LizSydney, NSW

Great service and products

published

Really happy with Zanui. Ordered a rug on saturday, arrived tuesday and its gorgeous. Id ordered some cushions recently too. One didnt arrive but the service I received from Zanui was professional and caring. They made sure I received the cushion and followed through promptly. Great company to deal with.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hello Liz, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your overall Zanui experience, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team


Ridiculous waiting times for delivery

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

  • Verified customer

Zanui Customer Service

published

I had a wiring concern with a lamp (x2) I received from Zanui.
Emailed Customer Service, provided pictures, & was lucky enough to get Kim.
My issue was dealt with in a friendly & professional way.
Resolution was swift & communication constant.
I felt so anxious when my product wasn’t as expected due to experience with other companies, but finally a company that makes the returns/refunds process seamless, & hires exceptional customer service staff.
10/10 for Kim & Zanuis Customer Service, definitely remain a loyal customer!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Anna

AnnaAustralian Capital Territory

Fast excellent service and product as described

published

Received the product within agreed timeframe and as described - well priced and excellent product and website was so easy to navigate- will shop with you again - Thankyou for an easy transaction

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
Stirling Ginger Jar

Stirling Ginger JarCentral West, NSW

Stirling ginger Jars

published

I purchased both the small and large sizes of this product. When I received the order the large jar was broken. I subsequently sent photos through the Customer Care Section and was extremely lucky to have Janice help me through the process. I received a replacement with no problems at all. Janice was so helpful and lovely. I am so happy with the service I received from Zanui and will definitely be purchasing more from them. The items I purchased are better than my expectations - beautiful product.

Product Quality
Shipping
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
ShaneO

ShaneO

  • 2 reviews
  • 2 likes

Great product and service experience.

published

Bought a bunch of Ecology ‘Foundry’ products that arrived in a timely fashion and exceptionally well packed. The only ‘issue’ was instead of getting a set of 4 dip bowls, I got 4 sets! Did the right thing and let them know. Steph was appreciative of this and provided an easy return experience. And when I returned them, Kim gave me a $15 off voucher to say thanks. Being a decent human got me 2 decent humans back. I’ll be using said voucher when I shop with Zanui next.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

3 weeks and still waiting ...

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Zanui
Zanui A.Zanui

Lisa

LisaSouth East Queensland, QLD

  • 3 reviews

Issue resolved with brilliant customer service

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Lisa

Lisa

  • 2 reviews
  • 2 likes
  • Verified customer

Low quality furniture, awful customer service

published

Their website gives a really good impression and delivery took only 4 days. However, the quality of the furniture we’ve received is shocking for a 700 set of table with 2 chairs. The table has multiple markings and was damaged, in of 5e chairs was made from a rotten wood. A week after contacting customer service nothing is solved, even though they promised to reply within 1-2 business days. What are you supposed to do with the oversized packaging, taking half of the room in the meantime?

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers
2 comments
Zanui
Zanui A.Zanui
Lisa
Lisa

Thanks for getting back to me.
Unfortunately, I didn’t received the email on Tuesday the 27th. Could you please resend the options to me? It’s been a stressful week not knowing what to do with the furniture we’ve already assembled


Keith H

Keith HSouth East Queensland, QLD

  • 2 reviews

My granddaughters just love it!

published

This a well made piece of equipment which should last for years. Delivery was very prompt.
My granddaughters love it.
Assembly could be an issue for some people if not somewhat mechanically minded. Took me just over 4 hours on my own.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
Googlly

GoogllySouth East Queensland, QLD

Excellent customer service

published

Sadly the item I ordered was damaged. However, the returns was so easy and fuss free. The customer service was amazing with personal follow ups and a rare experience these days where the focus was on my satisfaction rather than their profit.
Would definitely buy from here again

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
Zanui
Zanui A.Zanui

Love it its a gorgeous little piece

published

Very satisfied with service and the items i selected they were as pictured and looked even better in life so happy with the bronze anchor its very elegant and looks amazing on our mantle

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hello Hellen C, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your Zanui experience, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team


Had to sadly return order but was so happy with the prompt no-fuss attitude of Zanui

published

Was so easy to find what l was looking for. Quality was excellent.
Sadly the colour was wrong but was pleased with delivery time and return time.
Refund was easy and dealt with promptly.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Lauren-Lee Turner

Lauren-Lee TurnerGreater Melbourne (Outer), VIC

Terrible lead times due to lack of accountability on their internal processes

published

Zanui will not process your order till they put some money back into your bank account and wait for you to verify the amount which can take up to 5 days, only then do they process your order which can take up to 4 days, you will wait forever to get your items. Shocking way to prevent fraud puts the responsibility on the customers shoulders. If you are looking for fast & efficient, don't place an order herer

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
2 comments
Zanui
Zanui A.Zanui
Lauren-Lee Turner
Lauren-Lee Turner

Sharlene Williams

Sharlene WilliamsCentral Highlands and Goldfields, VIC

This swing is fantastic! My daughter swings multiple times daily and the joy on her face is irreplaceable!!!!!!

published

I knew what I wanted and was able to navigate to the product and purchase it. The directions to assemble were easy however the screws need better directions. Very happy

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Richard

Richard

  • 2 reviews

Brilliant

published

About a week ago I wanted to order another Quilt, Duvet,Doona cover. I forget how I found Zanui.
So very pleased that I did. Communication , delivery , product were just perfection.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Page 2 of 57

Questions & Answers

moo

mooasked

What are the quality and feel of the 100% pure linen sheets, also is the white an accurate pure white?

1 answer
Zanui
Zanui A.Zanui

Hi there Moo, thank you so much for your question! We have over 50,000 items available on the website so we would need the specific item you're referring to so we can provide you with an accurate response. Please pop our friendly care team an email at customer@zanui.com.au and we would be happy to help. Please remember to include the name or a link to the linen sheets in question so we can ensure a prompt response for you. Best wishes, Zanui Team


Maryam

Maryamasked

Hi,
How can I track my order?? I want to know when I’m gone recive my order????? There is no track number with my order confirmation. Everytime O go on the website it just gives me the order details. I want to track it, how can I do that?????????????????????????

1 answer
Zanui
Zanui A.Zanui

Hello Maryam, I hope you are well! So sorry to hear you are having trouble tracking your order and I can certainly assist you with this. Please, could you send over an email to customer@zanui.com.au along with your order number and attn this to 'Kerry' in the subject and I can certainly help you track this!


Jen C

Jen Casked

Hi, I'm wanting to order two barstools but won't be home when they are delivered due to working full time. Will they be taken to my local post office or will I have to collect from elsewhere? I'm in WA…. thank you :)

2 answers
Glenis H
Glenis H

I can’t say definitively but mine were left on the veranda in my absence. Probably depends on you instructions on delivery

Zanui
Zanui A.Zanui

Hey Jen, thank you for getting in touch! You can provide the courier with the authority to leave your order in a safe place in the event you're not home for delivery. If this option doesn't suit, depending on the stools and type of delivery offered, you would likely be carded and provided with the courier's contact information, so you can get in touch to rearrange a suitable time for delivery. You can see what type of delivery service is offered on the particular item you're interested in, by clicking 'Returns/Delivery information' just underneath the item cost on the product page. You can also contact our super friendly customer care team on 1300 668 317 or via email on customer@zanui.com.au. Hope this helps, Zanui Team


Get an answer from our members and Zanui representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.