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Zanui

Zanui (page 2 of 78)

4.2 from 1,543 reviews · View Statistics

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Happy Customer

Happy CustomerCentral, SA

  • Verified customer

Stunning!

published

Everyone at our Christmas lunch was impressed with my beautiful "Starry Night" trifle bowl. Etched with gold stars, it is perfect for any special occasion, not just Christmas - but I'll be using it more often than that! This was the first time I'd purchased from Zanui and I found their site easy to navigate and their product range and quality excellent.

Product Quality
Shipping
Incentivised ReviewNo
1 comment
Zanui
Zanui A.Zanui
Zika P.

Zika P.Greater Melbourne (Inner), VIC

  • 2 reviews

Excellent customer service

published

I purchased cross trainer through Zanui which turned out to be faulty.
I have delet with Sarah-Louise during the whole process of refund and return. I can only say that I wish there were more professional and easy to deal people out there as Sarah-Louise was.
My questions and concerns were always addressed in timely manner and Sarah-Louise was always fallowing up with me and suppliers.
It is very rare to see this sort of customer service and customer care nowadays.
I am honestly very impressed and I thank you for that

Incentivised ReviewNo
1 comment
Zanui
Zanui A.Zanui

Very happy customer

published

Excellent Website, great prices and vast range of products. Very happy with purchase of Stanley Rogers cutlery set, good quality.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
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1 comment
Zanui
Zanui A.Zanui
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Roland C.

Roland C.Sydney, NSW

  • Verified customer

A few hick-ups

published

Not happy about the wait time considering dispatch times on the website are very misleading (having to wait for much longer than shown). However, the customer service team did help follow up. Still waiting on some items and will post an update once on the quality of the products and final delivery times.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Great Company

published

Easy to order online. Items arrived quickly. Will use Zanui again and would recommend this company.
Great service and excellent prices.

Product Quality
Shipping
Incentivised ReviewNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hi there, thank you so much for taking the time to share your 5-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care

Colin R.

Colin R.Sydney, NSW

  • 2 reviews
  • Verified customer

Very happy

published

Initially, this was a 1-star review. However, the past couple of weeks dealing with the Customer Service team and I've been turned. The delivery times are skewed (expect to wait longer than the time listed) but the customer service team has been there when things went wrong and stuck to their word. I would use the platform again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
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1 comment
Zanui
Zanui A.Zanui
Robby M

Robby MSydney, NSW

  • 6 reviews
  • 3 likes

Great service

published

Easy to order online, delivered within a few days (just before Xmas) and happy with the set of frames. All good!! Will use Zanui again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
Mal

MalWide Bay-Burnett, QLD

Magpie Mug

published

Turned up on time for Christmas. Complimented Australian native bird mug collection. Same as picture on web page. Well done Zanui.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hello Mal, thanks very much for sharing your kind comments. We're so thrilled to hear you're happy with your Magpie Mug, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team

Dinah

DinahPerth, WA

  • 13 reviews
  • 10 likes

Hand painted coasters - 5 of the 8 arrived broken!

published

Ordered as Christmas present so hugely disappointing to open Christmas morning to 5 of the 8 broken! They appear to have been packed broken making matters worse. I sent off photos of damage and have not had a word back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
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1 comment
Zanui
Zanui A.Zanui
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Anna D.

Anna D.Canberra 2600, ACT

  • 2 reviews

Mess got sorted out on time for Christmas.

published

I had ordered a spaghetti server & cheese grater, they came separately which wasnt the issue however the 2nd parcel ( spaghetti server) ended up being 3 dog door stops! called & spoke to kevin who I explained this was part of a Christmas present and I needed the correct item by Thursday! The server arrived on wednesday afternoon which was a great relief!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
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1 comment
Zanui
Zanui A.Zanui

Looks great

published

It was as in the image. It is beautiful and elegant. One star less, quality is little compromised. Otherwise it is worth buying.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Zanui
Zanui A.Zanui
Janet

JanetIllawarra, NSW

Stunning addition to our hallway.

published

Just what we had been searching for.
Fantastic quality and a gorgeous addition to our new homes hallway.
Prompt speedy delivery.
So very happy with our purchase.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Zanui
Zanui A.Zanui

Hi Janet,
Were so glad to hear that you have found exactly what you wanted and we appreciate you leaving such a fantastic review.
Many thanks
Zanui

Perfect mug for enjoying tea and coffee!

published

So easy to find what I was looking for. Ordering was simple and straightforward. I liked being kept up to date with the process and delivery was speedy.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hi Judy,
Thank you for such a kind review, we really appreciate it as we do try our very best to provide excellent service.
Take care,
Zanui

Sandra

Sandra New South Wales

Perfect kids kitchen.

published

I purchased the deluxe big and bright kitchen for my daughter. My daughter loves it! Such good quality and beautiful design. Great and reliable customer service by Michael (Mike).Very satisfied.

Product Quality
Incentivised ReviewNo
Product AppearanceAs advertised
1 comment
Zanui
Zanui A.Zanui

Hi Sandra,
So glad to hear Mike was able to assist you here and that you're happy with the purchase!
Have a lovely Christmas!
Zanui

Kathryn

KathrynWide Bay-Burnett, QLD

Quality affordable products

published

Very pleased with quality of rug. Quick and well priced delivery very reasonable to regional QLD. Large range of affordable products.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
2 comments
Zanui
Zanui A.Zanui

Hi Kathryn,
Wow, thank you so much for your amazing review, Tracie. We're absolutely delighted to hear that you've had such a good experience with us here at Zanui.
Kind regards,
Zanui

Kathryn
Kathryn

Who is Tracie

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Robster

RobsterSydney

  • 3 reviews

Perfect size and the colours are really vibrant decided to buy a second one.

published

Easy indeed to navigate the store and an excellent range of products which have all been of great quality all products have been very easy to assemble when necessary.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hello,
So glad to hear you're happy with our products, thank you so much for taking the time to leave us a fabulous review!
Best regards,
Zanui!

The reviewer stated that an incentive was offered for this review

Danielle30

Danielle30Greater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Terrible service

published

I ordered a rug. They sent,me the wrong rug, a totally different rug that I didn't order or want. I told them about it and that they can't hold my money when they can't provide me the item I ordered. They refuse to refund my money, holding it until they are good and ready to collect their rug I never ordered. It's unethical and against consumer law which I pointed out to them but they refuse to budge. I will never use them again, there are loads of better online stores that aren't unethical to deal with.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
Kasbr0

Kasbr0South East Queensland, QLD

Gorgeous stools!

published

I found the website user friendly. I was able to receive a small discount. My order was posted super fast. I love the stools, they look stylish and are very light and comfortable to sit on. I purchased the black for practicality but also loved the white. The quality is fair for the price.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

The reviewer stated that an incentive was offered for this review

Shelley W.

Shelley W.Southwest, VIC

  • 2 reviews

Perfect Christmas presents.

published

I purchased 8 mugs as Christmas presents because I loved them.
I had an internet malfunction and Zanui quickly fixed it.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Zanui
Zanui A.Zanui
Lynnette

LynnetteSouth East Queensland, QLD

BEWARE - NOT ASSEMBLED.

published

Looks nice but description shows stools are assembled. They come in a flat pack and difficult to connect foot rest if one person is trying to assemble. Have brought this to attention of Zanui and two weeks later, description still shows "Assembled". Misleading to keep this inaccurate description on website.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
1 comment
Zanui
Zanui A.Zanui

Hi Lynnette,
Many thanks for your review, I am so sorry for any dissapointment here. We do try to ensure that all the information is correctly listed online. I have found your case and will follow this up myself personally.
Kind regards,
Anne

Page 2 of 78
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Questions & Answers

Danielle

Danielleasked

Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP

1 answer
Zanui
Zanui A.Zanui

Hello,

So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?

Kind regards,
Zanui Customer Care Team

Cazza

Cazzaasked

Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?

No answers
Isabelle Butta

Isabelle Buttaasked

Is there anyone that can come out and put wall unit together for me please?

No answers

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Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses and Sofas

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