Reviewer Photos & Videos
Excellent Customer Service
I recently purchased a oil and vinegar set, unfortunately there was a manufacturing fault in the ceramic, I contacted customer service by email, within days the issue was resolved with a replacement on the way. Very impressive at how quick I received a resolution especially during this busy period. Great Work Zanui.
Didn’t receive product
It got to the 7 day mark before I still had no notification of my product being shipped so I emailed to find out where it was and then had another 4 day wait for the support person to say twice that they were investigating. At this point it had been 11 days without what I’d ordered even being shipped so I asked for a refund which they issued to me quickly but yeah as what I ordered was a gift I’d have preferred to actually just have received that but there was no indication of that happening any time soon
We have just received 5 new rugs and we absolutely love them. The range was outstanding and the prices were so good. As the price was so good I was not expecting anything wonderful but I was so pleasantly surprised. They are stunning rugs and just look gorgeous. I have actually ordered another 5 as I love them so much. Very happy customer.
I misread measurements before buying
I misread measurements before buying a beautiful Moroccan Pouffe. Fortunately Mike from customer service helped me out and managed to refund the payment for an item that I really couldn't use.
Excellent customer service!
I will def shop at zanui again - they have some beautiful pieces!
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
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