The actual product arrived with a large scratch across the top of the table and damage to the epoxy resin. When constructed, the legs don't align with the top which is dangerous. Two weeks later, still waiting for a response from Zanui.

The first lamp was damaged in transit but Lou at Zanui arranged for a replacement to be sent immediately. I love the lamp and the customer service was fabulous.

The doormat is a lot of fun, and at a good price too. Shipping was fast, and their customer service was great too, thanks Kevin!

Easy to navigate website. Satisfied with range of products. Loved the product but was too small unfortunately. Easy to assemble.

Had some problems with the original pot being damaged in transit. Kevin organised its replacement quickly and without any hassles. Very happy with the service I received.

Wool quilt excellent quality, but it was for winter. In "Zanui" description it was said that this product good for summer and winter. Only when I received quilt I saw that it has 500gr wool and it for winter. It's too warm for me, it's why I gave 4 stars not 5stars. My advice be more precise in information

This table arrived damaged and broken, with packing disturbed and polystyrene packing all broken. I discovered a previous label on box so table had already previously been sent to someone in Sydney, who obviously had returned it. I contacted Zanui with photos of table and they agreed to refund me full purchase price. It was all lot hassle and wouldn't recommend the retailer to anyone.

Exactly what I was looking for. I saw this item in an email sent to me. Seat came quickly and was easy to assemble.
When I wanted to order another one I had trouble finding it on the web site but email and your staff where very efficient and gave me the link to go straight to the seat so i could order another one.

Ordering was easy. Price was lowest for exactly the same outdoor rugs at other major shop outlets. Rugs were exactly the same colour as their pic on the website.

Delivery came within a couple of business days. Super

I have always been happy with online shopping at Zanui
User friendly Site for an oldie
Long term customer for many years and always seem to find what I want as I am very interested in home decorating

I ordered this and the money came out of my account 3 days later. I did not receive after 3 weeks so contacted Zanui, must admit the girl took the time to check or follow up but her email back to me did nothing with regards when I would receive my purchase. Asked for a tracking number as this was not provided but received the product 3 days later. I think i waited about a month for receipt of item, which I find far too long. Example i ordered an item from Amazon on Sunday 11th october and received it yesterday the 14th October. I suppose it all depends on how much you pay for delivery but that is not my problem. The windmill is great, very easy to assemble, very satisfied with product. Margret

Sent me a broken bed, with clear box damage and bent metal, refused to do anything about it, and told me to file a claim with the ombudsman instead. Do not order from this site, ever.

Wanted to buy a pod chair. It said on the product page it was $0 shipping to my postcode. Just before clicking order I realised it had updated to $127. $127 for a $500 pod chair being shipped 9.7 kilometres. Asked for it to be reviewed and was only told that the cost had already been subsidised and that this was the lowest price they could do. Needless to say I bought the product elsewhere.

Website was easy to navigate and find the product i wanted
The product was purchased and came as a flat pack and is well made, all parts were accurate, and fitted, no missing bits & pieces and was easy to follow instructions
This is a neat shoe stowage unit.

Product came quickly after dispatch and as expected, price+shipping was also the cheapest i could find for the product that i was looking at, overall everything was good and there were no issues

Regretfully I had to return an item, I communicated with Lou via email she responded very quickly. I received outstanding service from her and will buy from this site again.

My first purchase ever and I want to say it was one of the easiest purchases I have made. Shipping was fast and items came packed well. The lamps looked glamorous and fancy just what we were looking for.Would definitely buy from Zanui again.