Reviewer Photos & Videos
I purchased a floor lamp the wrong colour, I spoke to zanui customer service on a weekend and whom I spoke to where fantastic they guaranteed me they will get back to me on Monday and they did and where in it straight away the service was A+ thank you
Great Purchase and great Price - Can’t wait to use it this coming Christmas.
Great Purchase at a Great Price - I did a lot of research before purchasing -Can’t wait to use it this Christmas.
Stylish, comfortable dining chairs
I found the website easy to use in finding the product I was interested in. I am very satisfied with my purchase. Although I ordered 3 sets of two chairs, they arrived on different days. At first I found this annoying but realised that because there was assembly required for each chair, ot was a good thing. Very happy with my purchase.
Disappointed with product but service received was excellent.
The product was very easy to find on the website however when they arrived we were quite disappointed with the quality. One item was completely smashed and I do not blame Zanui for this. In addition there was a stain in the wood for something that would have been on display in our house. The product was made of wood and the second item had been built badly and was completely slanted. When Zanui was contacted I could not fault their level of service and they offered to replace both products. The sales person was very polite and professional. I ...am yet to receive the replacement and I am unable to track it as it is a replacement and this service is not available in these cases. I am hopeful that they will arrive soon and trust they won't arrive broken.
I was putting together a "cherry " themed gift for a friend for Christmas and found the beautiful cherry plate at Zanui. I was a little worried that it might not arrive in time, but it arrived in very good time and looked great in the gift I had planned. the whole process - from ordering online to delivery - was quick, easy and very satisfying. I would have no hesitation in using Zanui again,and recommend them highly to others.
I purchased a kidkraft Pastel kitchen and accessories pack for my granddaughter and she absolutely loves it. It was very easy to use the website and the 1st time purchase discount of $25 made it even better. The shipping time was good and the packaging was excellent. I would happily purchase from Zanui again.
Purchasing on the Zanui website was so easy. I received my purchase of beautiful white cups & saucers & coffee mugs pretty quick & found it was all packed very well. Unfortunately i had to return the coffee mugs, as they were the wrong size for my needs. The refund process, managed by Carla, was very straight forward & easy, and my refund was received within a reasonable time too. Overall my shopping experience with Zanui was great & i wouldnt hesitate to shop there again.
- Verified customer
Everyone at our Christmas lunch was impressed with my beautiful "Starry Night" trifle bowl. Etched with gold stars, it is perfect for any special occasion, not just Christmas - but I'll be using it more often than that! This was the first time I'd purchased from Zanui and I found their site easy to navigate and their product range and quality excellent.
Excellent customer service
I purchased cross trainer through Zanui which turned out to be faulty.
I have delet with Sarah-Louise during the whole process of refund and return. I can only say that I wish there were more professional and easy to deal people out there as Sarah-Louise was.
My questions and concerns were always addressed in timely manner and Sarah-Louise was always fallowing up with me and suppliers.
It is very rare to see this sort of customer service and customer care nowadays.
I am honestly very impressed and I thank you for that
- Verified customer
Initially, this was a 1-star review. However, the past couple of weeks dealing with the Customer Service team and I've been turned. The delivery times are skewed (expect to wait longer than the time listed) but the customer service team has been there when things went wrong and stuck to their word. I would use the platform again.
Perfect mug for enjoying tea and coffee!
So easy to find what I was looking for. Ordering was simple and straightforward. I liked being kept up to date with the process and delivery was speedy.
Perfect kids kitchen.
I purchased the deluxe big and bright kitchen for my daughter. My daughter loves it! Such good quality and beautiful design. Great and reliable customer service by Michael (Mike).Very satisfied.
Questions & Answers
Hi i am trying to purchase the rocking scooter and cant select which i would like or add to cart? HELP
So sorry to hear this! Could you please provide the full name or SKU of the item you are looking to purchase and I will ensure this is fixed as soon as possible?
Zanui Customer Care Team
Just wondering how long it takes for an item to be dispatched from Auburn to Adelaide in South Australia?
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