I recently bought their leg system and a few accessories. Overall it was a good experience, but there are places they could have done better.
I asked a heap of questions and a few follow ups. They answered quickly, and answered most of them. They didn't answer some of my questions about repairability after the end of the warranty period (which at 10 years is quite good). The manual is available online which definitely helps.
I ended up ordering:Read more
The ordering experience was simple enough. They sent me an email telling me I would get my tracking information by the end of the day. It didn't arrive, and I had to chase tracking information a few days later. Despite all the notices on their site, my consignment was delivered (to Sydney) in only 5 business days.
The next bit is more about reviewing the courier, but they selected the courier so I consider that fair. The tracking system the courier (they selected TNT in my case) was a bit laggy, so I didn't find out it was being delivered until I had missed the first delivery attempt. I rescheduled for the next day and the delivery was smooth. The TNT courier was quite helpful in getting it to the front door of my apartment, which was a fair distance from the front gate of my apartment complex.
Zenspace had included the wrong version of the Pixel. The one I was supposed to get integrates with the 1plug system, but the one they sent plugged into a regular power socket. I contacted them and they quickly sent a replacement. They were a bit slower giving me a return shipping label for the incorrect product, but that's not a huge deal.
==Unpacking and Installation==
It was efficiently, though perhaps not entirely logically, packed. One part which was not great was that a grub screws which are used to adjust the crossbar length were loose in one of the boxes. This set wasn't necessary (the 2 legs with the crossbar had their screws in place ) and I'm guessing it was removed from the 3rd leg. It would have been far less confusing if they were not in the box, or left in the leg, or put in a bag rather than rattling loose. It took me a while before I worked out what they were. They also had what looks like a "standard" bag of the extras (hex keys, screws, cable clips, etc.) that had bits which were redundant for me as I did not order a desk top.
Despite there being a 3 leg version of the manual on their site, it looks like I was sent the 2 leg version. The differences are minor and I could always refer to the one on their site.
Installation is not difficult if you have assemble ikea furniture. One thing though is they recommend you construct it "upside down" and then flip it into place. This can be difficult if you have limited space. I opted for assembling the main set of legs with a crossbar, putting those in place and then attaching the desk surface from underneath. This is probably less safe (I made sure to use safety glasses and a dust mask).
Which brings me to some of the less realistic lawyer language in their documentation. They say "Do not crawl or lie under the desk frame once assembled". They should probably tell that to the person in their own "integrated cable management channel" video. Also not sure how you are supposed to do any cable management without crawling or lying under the desk frame.
The lifting system has been great. It's a sensible and reasonably flexible design. It operates how you would want and has a 10 year warranty. Only possible change I would want is the 3rd leg attaching to the other 2 rather than having it attach only to the desk top.
The cable management channel is mostly good, but isn't quite as amazing as their website and videos make out. Firstly they (like pretty much every desk and monitor arm company) show their desk in the middle of a room. Real people have it against the wall or at least another desk. If you have a cable with a plug that needs to go above the desk, you need to unclip one side of the channel and slide it in. In the video that takes about 1 second. If you have the desk against the wall (or even better in a corner) this is a fairly fiddly process. Overall working with the cable channel is clunky, and it's fairly thin so it will sag on the opposite end while you are working on securing the other one.
While they carefully don't say so on their site, you could come away thinking you only needed one power socket at the wall if you bought their "1 plug" system. You end up needing 2, one for the leg system itself and one for the "1 plug" system. They never actually lie, but they aren't up-front either. You could possibly order a "Pop" from OE Elsafe (the OEM for their "1 plug" system) if you were particular about only wanting to give up one wall socket.
Also speaking about their "1 plug" system, the connectors are easy to plug in, but quite difficult to unplug. Their is a clip/tab that latches the connectors together that is pushed against the cable management channel wall and is not visible when installed. I had to ask them how to unplug it. I tried using a flat-head screwdriver and wasn't able to get it to work. I ended up using the metal spudger from my ifixit kit, still a fiddly process. It may be possible with the right flat-head screwdriver and sufficient dexterity.
I have one other standing mat I have bought from Kogan for slightly cheaper. The zen space one is thinner, has the logo moulded into the back corner (which feels unpleasant if you are using it barefoot) and has an unpleasant smell (hard to describe, sort of mouldy, sort of synthetic rubbery) out of the box which takes a while to dissipate. It's workable, but the one I got from Kogan is slightly better and slightly cheaper.
I raised a lot of negative sounding things, but overall I'm happy with the purchase and do not r
egret ordering from Zen Space Desks. They give the feel of a small company which is overwhelmed
by a sudden volume spike but trying to do the right thing.
* 3 leg lifting system
* Integrated cable management channel with 2 of the 1 plug boards
* Pixel (which I wont be able to use until my final desk surface is ready)
* Standing mat...