7 questions from our users
We would like to buy a king but I have read your king is two singles next to each other? What happens if you sleep in the middle of the bed? You should feel the gap between the mattresses?
I'm not sure why my username says "frustrated" ? please note I did not type that in and am not frustrated with Zenna
Hi, thank you for your enquiry and good question.
Our king size consists of two long single latex cores placed next to one another and zipped up in a bamboo cover, this provides for two benefits - one is as the mattresses have a firmer side and a softer side each sleeper can have their own preferred side so sleep on and secondly should you move home the mattress cover can be unzipped and you can carry each individual core conveniently. We have sold many king size mattresses and your question regularly pops up, you should feel no gap or anything different in the middle of the mattress.
I need to replace latex mattress which has lasted us for 12 yrs. original price $6.000. It was extremely comfy. It came with a Mattress base. Am I still able to use base with zenna mattress. Is zenna mattress heavy?
Thank you for your enquiry. Our king size Zenna mattress weighs 49kg, you can place latex mattresses on any base although we recommend a slatted base, plain or upholstered with slats ideally not further than 8cm apart - this for breathability. Should your existing base not be faulty then you are good to go and can continue using it.
We give a 100 day trial from the date you receive your mattress. This does not mean that you have to keep it for 100 days, most folks would know within 3 weeks if the product is unsuitable. We are also very flexible and have had occasions where customers have asked for an extension on the 100 days as they liked the mattress and just wanted a little more time to adjust to the mattress and wanted reassurance from us. It is very seldom that we are requested to return a mattress.
Can anyone tell me about their experience with partner disturbance? The main reason
Im considering this latex mattress to hopefully eliminate waking up every time my husband turns over.
Thank you for a good question.
In our view the most effective products providing for least partner disturbance would be latex, visco elastic memory foam and pocket coil mattresses. I would caution to say be aware that some adverts show a glass of wine on a mattress (without the quilted sleeping surface) and a bowling ball being dropped next to it without the glass of wine falling over, but once a cover is placed on it plus the fitted sheets etc the same exercise will have a different result. For very light sleepers even the movement of the doona can disturb them. Obviously the larger the mattress the better, our king size actually has two long single cores in one cover which further than minimum disturbance also allows for one sleeper to use the soft side up and the other sleeper the firm side up thus catering for individual comfort levels. Latex mattresses last 25 - years as well.
Thanks Jeffrey. I looked at your king size close-up pic and it seemed to be all one piece. Am I mistaken or is that an old photo?
Hi Karen, thank you for your enquiry and good question.
We have used the queen size pics for all sizes and is an illustration as to what the mattresses looks like, once you click on the size you are looking for then the dimensions are provided. The king size is actually two long singles placed next to one another and zipped up in one cover, this allows for two benefits. One sleeper can sleep on the firmer side and the other on the softer side, also should you wish to move the mattress to another room or house the cover can be unzipped and the single cores carried one at a time. You will not feel anything different where the cores are placed next to one another.
Can you place it on a traditional mattress base (i.e. one that was bought as an ensemble)?
Hi there, the website says that the Zenna mattress is “certified as 100% natural“ by the Eco Institute. However my understanding is that the Eco Institute tests whether materials meet certain thresholds e.g. for hazardous materials, pollutants and emissions. They don’t test, for example, whether the material is natural or synthetic. I’ve read a few forums which indicate that some customers have previously received mattresses from Zenna that were a blend of natural and synthetic latex so I just wanted to double check before I order. Can you please clarify what the Eco Institute certification means? Do you have any other proof that the mattresses are 100% natural latex?
Hi Rosie, thankyou for the query, the Eco-Institute DEFINITELY tests for any synthetic latex and is the world’s LEADING AUTHORITY on guaranteeing whether it is 100% Natural by testing each latex mattress and passing it as 100% Natural with a certification number reference (as per our certificate) which can be verified,
“100 % Natural Latex Core 1114 — 33337 — 001 11/2018
they would definitely not pass any latex mattress as 100% Natural if it had any synthetic latex, our raw material is 100% Natural latex sap from the rubber tree. They do also test for hazardous materials, pollutants and emissions, note that our supplier is not a small manufacturer in the industry (it is the biggest in the world) , we are also certified by OEKO-TEX CLASS 1 https://www.oeko-tex.com/en/business/certifications_and_services/ots_100/ots_100_product_classes/ots_100_product_classes.xhtml
In 2016 we sold both a blended and 100% natural latex, we soon realised that people only wanted 100% Natural, so in 2016 we discontinued the blend, since 2016 we ONLY sell 100% natural certified latex.
Verification can also be obtained directly with Latexco, the largest and most sophisticated latex factory in the world. Feel free to contact Latexco directly as well to ask about Zenna products. (firstname.lastname@example.org).
Yes you sold blended BUT you sold them as all natural core latex and did not inform the consumer!!
It was not until I used the code and contacted the manufacturer myself that I discovered I had purchased a blend NOT a natural latex mattress. That was an 80% SYNTHETIC and only 20% organic latex blend. Yes that was in 2016. You are not owning misleading your customers in the past.
Is the mattress suitable for a slat based bed? How often should the mattress br flipped or rotated or both? I'm interested in both a king and a king single.
Thank you, Jen
Hi Jen, definitely suitable for a slat based bed, latex is the one mattress you can put on anything as unlike man made substances, it does not lose it's shape being rubber, the mattress should be rotated every 3 months in the 1st year as it does it's settling in the 1st year and then doesn't change after that, some people choose to sleep only on one side and then rotate 180 degrees, but you can definitely flip and rotate for a longer life.
Yes, I would think so. I have my king size mattress on a base built for twin extra long single mattresses. The base has adjustable slats & is head & foot height adjustable as well. Seems to be going great, as I hoped. Not sure about the rotating as I did not find any instructions about that, but I will do so every now & then & see how it goes.
Can you put it on a adjustable bed frame?
Hi, thanks for the question, definitely, in fact it is the best mattress to put on an adjustable bed because it is rubber it will keep it's shape regardless, also all the other health properties being a natural product.
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