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Zenni Optical

Zenni Optical

4.2 from 112 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.6 (56)
  • Return Claim MadeYes · No (63)
  • Customer Service
    4.7 (49)
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Reviewer Photos & Videos

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rubyrose
rubyroseCentral Queensland, QLD
  • 2 reviews

What would I do without you?

published

I have been buying glasses from Zenni for the past 11 years. I can honestly say I have never had a problem. Always fitted perfectly and a truly great range to choose from. I have never waited more than 14 days for them to arrive in Australia. I have looked at glasses here in Oz starting price $250.00. Thank you

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Roo
Roo
  • 2 reviews

Worst ever. Did not deliver even after a month and a half

published

Delivery not carried out and told me that it's with Hong Kong post or Australia post. Such a waste of my time

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Zenni Optical
Jeff H.Zenni Optical
Roo
Roo

I have already . No one responds. One of the worst service and companies. Never buy from them . I surely am not.

Rusty
Rusty
  • 2 reviews
  • Verified

A Very Positive Experience.

published

Just received my first pair of Zenni specs.
All in all a very positive experience:

Frames: High quality.
Lenses: 100% accurate as per prescription.
Price: Compared to Australia - about 1/5th.
Selection Parameters: Comprehensive.
Frame Options: Comprehensive.
Lens Options: Comprehensive.
Turnaround: 3 weeks from order.
Delivery: Faultless and fully notified.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Jilly
JillyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 3 likes

Great quality. Great price!

published

Minus 12, so pretty high myopia! I’ve had six pairs of Zenni glasses and find they consistently do a better job with lens grinding and fitting than any I’ve bought in AU. I also save hundreds of dollars on each pair. Just bought 3 pairs of high index glasses for $450 AUD, when one pair here would be about $700 minimum.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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Pat
PatSouth East Queensland, QLD

Fantastic

published

Such a great choice, the quality is outstanding and the delivery is quick. I have recommended Zenni Optical to all our family and friends. The tech support has been exceptional. Keep up the great work

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
hellie
hellie
  • 3 reviews

great product always happy with the lovely frames

published

I've had three or four orders through Zenni and always have had great service, quality products and good prices and quick delivery.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo

Fantastic!

published

Fantastic service, great frames, good prices. I will be back very soon! How long have opticians been ripping us off?

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Tony
TonyFar North Queensland, QLD

I'm making better choices through experience.

published

The value cannot be beaten. I save literally hundreds of dollars with each pair I buy. There are some occasional downsides though. My latest pair have uneven nose pieces. It's only very slight but enough to be a little annoying to wear. The lenses have always been accurate to my prescription and no problem with the focal point. My glasses are lasting longer these days, so they generally wear out before falling apart.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationOn line
Matt
MattQueensland

Great service

published

Thank you Zenni great service so close to the end of year. Delivery was on time with good tracking given.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
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Tara
TaraSydney, NSW

Cute and well priced!

published

They fit perfectly and feels high quality!
Quick shipping and reliable tracking.
I’ve worn these glasses everyday since getting them.

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Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Angela J.
Angela J.South East Queensland, QLD

Great thank you sooo much

published

Awesome service & perfect glasses for me speedy delivery faster than optometrist love the look & very durable for me as I tent to be rough with my glasses

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Irene B
Irene BFar North Queensland, QLD
  • 2 reviews
  • 2 likes

Replacement glasses

published

Delighted I was able to replace my favourite glasses that I'd lost. They arrived promptly . Very happy. Shame about the exchange rate though which made them quite expensive for me.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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Rosemary
RosemaryCentral West, NSW

Great as always

published

2 new pair of glasses received yesterday. Great service and products as always. We now have a friend using your service too, she is very happy too.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOn Line store
Lawrence
LawrenceSouth East Queensland, QLD
  • 2 reviews

Great glasses - delivery fail

published

Love the glasses. Paid for quick delivery but didn't get that. Spoke to online support and she said the glasses would arrive the next day. They did. Asked for a refund on the extra delivery cost but have heard from no one until being asked to do this survey. Please refund my express delivery cost.

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
TempleFit
TempleFitSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Hit and Miss

published

I've bought 7 pairs of glasses from Zenni. Two were great, five were terrible. The problem is you can't try them on. The last pair I just had to throw out. Even after two goes at trying to get it right with customer service.
Zenni is good for single vision glasses. They are not good with Multifocal. They just can't seem to get the lenses right. Customer service is good and they have a decent return policy. I recommend Zenni only for simple vision prescriptions. Go to your local Optometrist for anything more advanced.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store Locationonline
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Questions & Answers

Applez29
Applez29asked

Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair

No answers
Gloria
Gloriaasked

how do I track my package?

2 answers
E Roberts
E Roberts

Hi don't remember tracking it, but only took about two weeks

Dan Johnson
Dan Johnson

It now takes a month

Get an answer from our members and Zenni Optical representatives

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