Reviewer Photos & Videos
My new glasses are just gorgeous. The fit is perfect and they look fabulous on. Have had a number of comments from family and friends.Thank you so much Zenni. Sandy
Excellnt glasses and service
Excellent glasses made to prescription and modified as requested; extensive range of frames to choose from; reasonable delivery time considering COVID; website is easy enough to use after a little practice.
exactly what I expected.
Easy to pick the frames with virtual try-on. Ordered progressive lenses. All exactly as ordered. Quality of frames not great but what do you expect for $10. Will use again.
Zenni is the best
I have been using Zenni for over 10 years now, they give great value for money and I’ve never had any issues with any of my glasses over the years.
Always great glasses
Easy to use web site
Plenty to choose from of all different types.
This is the 15 pair from Zenni that I have purchases and they are always fantastic. Accurate description and good quality.
Just what i wanted
My son broke my expensive glasses playing ball so decided to try zenni. I fit kids glasses and found a pair i like. Knowing my face size and what styles suit helped. I love my new glasses. They fit are comfortable and look good. All for A$65. Will buy again.
Been using Zenni for last 10years and is still great value for money.
Website was easy to follow, choose and try online. Range of products is good. Quality is good, its good value for money. I havent had a problem with any of their glasses so far.
You get what you pay for, but still good in my opinion
I decided to try some progressive computer glasses as my reading glasses we not great for computer work. I bought some progressive glasses from OPSM which cost around $500, which were good and did the job but I wanted a second pair for work.
I had bought from Zenni previously and decided to try again with progressive glasses. The glasses I bought from Zenni were just as good for around $170 AUD. I don't notice a difference in the lenses, the frame I picked is not ideal for me but that was my choice, I suggest paying more attention to the frames you select.
I would like to see more high end frames available at Zenni,
Great quality and price
Really satisfied, looked exactly like the pictures online. Great price for prescription sunnys and regular glasses. Don't have anything to complain about, the delivery time did take longer then expected (because of wonderful Covid :( ) but still was worth the wait!
Trendy, affordable glasses that are great quality!
First time using Zenni, and I am seriously impressed! I was actually deterred from buying from Zenni as it wasn't based in Australia and from seeing a lot of bad reviews here, but in the end I jumped the gun because the glasses designs were one-of-a-kind.
- Shipping times weren't bad at all considering they were from the US and the COVID situation - took less than a month to arrive to rural Victoria!
- The glasses themselves are very high quality and look even better than the pictures
- My script is very accurate (I have moderate cyl and can usually tell when the optical centre is a little off or if the cyl axis isn't accurate)
I am SUPER happy with my purchase! Zenni customer service was also great
great glasses, great service ....would buy again at any time
i am very satisfied with my 2 pair of glasses, also grateful for your service to change them
without hesitance..despite me making an error in ordering. great company. why more words??
I love Zenni, I’d be lost without them as I lose so many glasses
I order progressive glasses from Zenni; over the past six months I’ve lost five pairs!! Every pair that I have purchased online, with the exception of one, has been perfect. Very good fit, and exceptionally clear in focus. Only one pair was a bit wonky, but that was my fault because I got my dual PD mixed up. My only caution would be to make sure you measure the width of your face, I did get one pair and they were a bit too wide.
The glasses are excellent and the shipment out of Hong Kong was very quick given that there has been long delays in getting any parcels out of China. I would recommend Zenni to my friends.
Happy, would recommend, with some reservations (edited - issues resolved)
+ Wide variety of frames
+ Excellent price for high index prescriptions
+ Extended customization
- Lenses arrived with minor scratches, issue resolved promptly and new order fast-tracked - excellent customer service in resolving issues.
The latest pair I bought about two months ago are the eighth pair I have purchased from Zenni and have been happy with all of them. I have looked at other online sites but none seemed to have the range of frames and lenses which Zenni sell. Also Zenni’s prices seem to be much more reasonable. Being able to afford to update my glasses every time my eyes deteriorate has been wonderful. And I really appreciate the little tool kit and spare things that come with the glasses.
The worst quality I have experienced
First set broke six weeks they then sent a replacement frame only to experience same thing typical made in China rubbish will buy local and pay a higher price would not recommend this company or buy from them ever again.
I used to love Zenni but the last two pairs of glasses have not been right and they are so difficult to get an exchange.
I have used Zenni for over five years and in the past the products were great, I have had a few wrong things but it was always my fault. however the last two pairs of glasses have been totally the wrong prescription. I was very disappointed and for the first time expected them to exchange them for correct
ones, it was hopeless they always try to say it was my fault and I will have to send them back at my expense then they will inspect them to see if it was my fault. never again Zenni.
a good outcome
very pleased with zenni they fixed my problem,with ordering and supplied my new glasses the way i wanted them , very comfortable to wear and the coating works well thank you zenni
KEEP AN EYE OUT OF THE EXCHANGE RATE
I was excited to purchase a few pairs of zenni opticals today but now I'm devasted at the surprise I got when I paid for them. Just to make it clear zenni opticals should advertise that there will be an exchange rate of American dollars at check out. I paid $122.00 for two pairs of glasses off zenni opticals and it exchanged to $180. I'm not going to dispute this because it is still a good price for a pair of prescribed glasses, otherwise, I am disappointed that I should have been notified at the beginning of the purchase, not the end.
I give this rating a 1 star.
They got the lenses on the wrong sides and for years I thought my eyes were the problem...
I sent my prescription in and got the glasses back ok. Tried them and gave up really quick. I thought it may take some time but I didn't see immediate improvement as others talked about with their first pair. I tried three wore times over three years and same, they did nothing. My right eye needs no correction but the left does - a lot. I thought the optometrist got it all wrong so I went back after 3 yrs for a re-test and my eyes weren't too much different. I went home and the wife pulled out the old glasses and said ' try turning them upside ...down and whalla!! success. Thye had mixed up the lenses and put them on the wrong side!. So tonight I tried to contact them and was on a chat with a condescending Joseph who stated they were past warranty - really thanks Joseph and also told I should have noticed this immediately and let them know - thanks to Joseph for your advice!. So this guy suggested the issue wasn't with them and needed to see the original prescription - somewhere deep in the pile of stuff - no chance.. Well just warning you all to be careful as this is a rookie mistake to get the lenses wrong. Never again. We have bought four paris for the family and can't risk this rigamarole. I have bought directly from a retailer (Specsavers) yes for extra $$ but they will gladly fix any problem without being condescending.
Have not received my glasses
I was promised that the glasses that I ordered would arrive before the 22nd of December, it is now January 7th and I still did not receive my glasses. I am told that customs is witholding my glasses, if this is true than Zenni should factor in customs for the arrival date of the glasses, if I knew the true date of when they would arrive I definitely wouldn't of bought them, and instead bought glasses somewhere else, I feel like I have been taken advantage of, and I would not recommend Australians to buy from Zenni
Light weight and comfortable with great style. Very easy process and navigation to get these glasses. Ive never had a problem on this site over the last 6 years except one prescription that didnt work . But this was sorted very quickly and without drama .
The best place to purchase glasses
It was easy to organise an order for my reading glasses. The cost was much less that I can purchase in Australia...I can purchase a number of reading glasses for less that purchasing one pair here in Australia. It means I can have a pair kept in the car, one in the workshop and others as required carry with me. I am never without my glasses...a great solution for me. Highly recommended.
Photochromic lens is misrepresented
Store was easy to navigate. Easy to enter prescription and you can save it easily for next time. Frames seem to be well described. However, I was burnt on the photochromic lenses. They advertise that it goes from clear to dark grey like sunglasses. Instead it goes from a constant yellow tint (something to do with the Blockz lens) to a grey shade that is possibly 5% darker. There is no way that this is anywhere near sunglass levels of tint.
Postage tracking wasn't great but acceptable given price, but the misrepresentation of the lens has...ruined the experience. I was offered a "one-time only" store credit OR 50% refund. They said that a 100% refund is not an option which leaves a sour taste when they now misrepresent our rights as Australian consumers. To be honest, I would attempt to buy basic single vision lenses again but wouldn't trust darkness of sunglasses so they'd be only those without tint. It's unfortunate that they don't show real pictures of their lenses and represent shades accurately. I'm sure they could do better than my example attached.
Great, the only place I'll get my glasses from
Locally (NZ), glasses are really expensive. You can get frames relatively inexpensively, but the lenses themselves often set you back a lot of money - especially if you want things like blue light filters, scratch/oil/water-resistant coatings, etc.
Zenni offers lenses at really good prices - including the "bells & whistles" stuff - and an incredibly wide range of frames from cheap to expensive. Instead of laying out a few hundred dollars for a single pair of simple glasses from my local optometrist, I'm able to buy 3-4 pairs of glasses for t...he same cost with far better lenses in each frame. I investigated other online glasses providers, but no other provider (that shipped worldwide) provided the same range for similar prices. Their website is simple and intuitive to use, from virtually "trying on" the frames, to entering your prescription, and selecting the type of lens that you're after. Because I can buy a few different pairs, I find it easier to be more adventurous with the frames I choose and can swap the pair of glasses I'm wearing in and out depending on the day, and not just get by on the single pair as I used to do. The shipping is fantastic as well - my glasses order was put together in 3 days, then shipped and in my hand 10 days later (13 days after I had placed my order). This is a similar wait to what I've experienced when ordering glasses locally. One other tip, is that I'd get someone else to measure your pupillary distance for you if you don't already have it, as I was off a little bit from what my wife measured - and she turned out to be correct (as she often is). I've recently made my second order for a few more pairs of glasses from them, and highly, highly recommend their service to anyone searching.
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