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Zenni Optical

Zenni Optical (page 2 of 5)

4.2 from 112 reviews · View Statistics
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Reviews

  • Product Quality
    4.4 (66)
  • Return Claim MadeYes (8) · No (63)
  • Customer Service
    4.4 (59)
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Reviewer Photos & Videos

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Sandy
SandyWestern District, VIC

Great fit

published

My new glasses are just gorgeous. The fit is perfect and they look fabulous on. Have had a number of comments from family and friends.Thank you so much Zenni. Sandy

Product Quality
5/5
Customer Service
5/5
Dr Sandra
Dr SandraNorth Queensland, QLD

Excellnt glasses and service

published

Excellent glasses made to prescription and modified as requested; extensive range of frames to choose from; reasonable delivery time considering COVID; website is easy enough to use after a little practice.

Product Quality
5/5
Customer Service
4/5

exactly what I expected.

published

Easy to pick the frames with virtual try-on. Ordered progressive lenses. All exactly as ordered. Quality of frames not great but what do you expect for $10. Will use again.

Product Quality
4/5
Customer Service
5/5
Lara
LaraNew South Wales

Zenni is the best

published

I have been using Zenni for over 10 years now, they give great value for money and I’ve never had any issues with any of my glasses over the years.
Highly recommend

Product Quality
5/5
Customer Service
5/5
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Dawn
Dawn
  • 3 reviews
  • 6 likes

Always great glasses

published

Easy to use web site
Plenty to choose from of all different types.
This is the 15 pair from Zenni that I have purchases and they are always fantastic. Accurate description and good quality.

Product Quality
5/5
Customer Service
5/5

Just what i wanted

published

My son broke my expensive glasses playing ball so decided to try zenni. I fit kids glasses and found a pair i like. Knowing my face size and what styles suit helped. I love my new glasses. They fit are comfortable and look good. All for A$65. Will buy again.

Product Quality
5/5
Customer Service
5/5

Been using Zenni for last 10years and is still great value for money.

published

Website was easy to follow, choose and try online. Range of products is good. Quality is good, its good value for money. I havent had a problem with any of their glasses so far.

Incentivised Review No
Return Claim MadeNo
DC
DCMelbourne
  • 5 reviews
  • 5 likes
  • Verified

You get what you pay for, but still good in my opinion

published

I decided to try some progressive computer glasses as my reading glasses we not great for computer work. I bought some progressive glasses from OPSM which cost around $500, which were good and did the job but I wanted a second pair for work.

I had bought from Zenni previously and decided to try again with progressive glasses. The glasses I bought from Zenni were just as good for around $170 AUD. I don't notice a difference in the lenses, the frame I picked is not ideal for me but that was my choice, I suggest paying more attention to the frames you select.

I would like to see more high end frames available at Zenni,

Incentivised Review No
Return Claim MadeNo

Great quality and price

published

Really satisfied, looked exactly like the pictures online. Great price for prescription sunnys and regular glasses. Don't have anything to complain about, the delivery time did take longer then expected (because of wonderful Covid :( ) but still was worth the wait!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Caroline
CarolineHighton
  • 3 reviews

Trendy, affordable glasses that are great quality!

published

First time using Zenni, and I am seriously impressed! I was actually deterred from buying from Zenni as it wasn't based in Australia and from seeing a lot of bad reviews here, but in the end I jumped the gun because the glasses designs were one-of-a-kind.
- Shipping times weren't bad at all considering they were from the US and the COVID situation - took less than a month to arrive to rural Victoria!
- The glasses themselves are very high quality and look even better than the pictures
- My script is very accurate (I have moderate cyl and can usually tell when the optical centre is a little off or if the cyl axis isn't accurate)
I am SUPER happy with my purchase! Zenni customer service was also great

Product Quality
5/5
Customer Service
5/5

great glasses, great service ....would buy again at any time

published

i am very satisfied with my 2 pair of glasses, also grateful for your service to change them
without hesitance..despite me making an error in ordering. great company. why more words??

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
Happy Andrea
Happy AndreaFar North Queensland, QLD

I love Zenni, I’d be lost without them as I lose so many glasses

published

I order progressive glasses from Zenni; over the past six months I’ve lost five pairs!! Every pair that I have purchased online, with the exception of one, has been perfect. Very good fit, and exceptionally clear in focus. Only one pair was a bit wonky, but that was my fault because I got my dual PD mixed up. My only caution would be to make sure you measure the width of your face, I did get one pair and they were a bit too wide.

Product Quality
5/5
Customer Service
5/5
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Ross McDonald
Ross McDonald
  • 2 reviews

Great product

published

The glasses are excellent and the shipment out of Hong Kong was very quick given that there has been long delays in getting any parcels out of China. I would recommend Zenni to my friends.

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
ElFarol
ElFarolMelbourne

Happy, would recommend, with some reservations (edited - issues resolved)

published

+ Wide variety of frames
+ Excellent price for high index prescriptions
+ Extended customization
- Lenses arrived with minor scratches, issue resolved promptly and new order fast-tracked - excellent customer service in resolving issues.

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
Kelly
KellyPomona
  • 4 reviews
  • 2 likes

Very Happy

published

The latest pair I bought about two months ago are the eighth pair I have purchased from Zenni and have been happy with all of them. I have looked at other online sites but none seemed to have the range of frames and lenses which Zenni sell. Also Zenni’s prices seem to be much more reasonable. Being able to afford to update my glasses every time my eyes deteriorate has been wonderful. And I really appreciate the little tool kit and spare things that come with the glasses.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Zenni Optical
Jeff H.Zenni Optical
Fed up
Fed upSouth East Queensland, QLD

The worst quality I have experienced

published

First set broke six weeks they then sent a replacement frame only to experience same thing typical made in China rubbish will buy local and pay a higher price would not recommend this company or buy from them ever again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Zenni Optical
Jeff H.Zenni Optical
Pete
PeteWimmera, VIC

I used to love Zenni but the last two pairs of glasses have not been right and they are so difficult to get an exchange.

published

I have used Zenni for over five years and in the past the products were great, I have had a few wrong things but it was always my fault. however the last two pairs of glasses have been totally the wrong prescription. I was very disappointed and for the first time expected them to exchange them for correct
ones, it was hopeless they always try to say it was my fault and I will have to send them back at my expense then they will inspect them to see if it was my fault. never again Zenni.

Product Quality
1/5
Customer Service
1/5
Zenni Optical
Jeff H.Zenni Optical
robbo
robboFar North Queensland, QLD

a good outcome

published

very pleased with zenni they fixed my problem,with ordering and supplied my new glasses the way i wanted them , very comfortable to wear and the coating works well thank you zenni

Incentivised Review No
Return Claim MadeYes
Store Locationzenni usa
Zenni Optical
Jeff H.Zenni Optical

You’re welcome! And thank you for trying our glasses. We are thrilled to learn that you are happy with them and with the service you received. It is a privilege to serve your eyeglasses needs. We hope you will continue to choose Zenni in the future.

lyn
lynSouth East Queensland, QLD

KEEP AN EYE OUT OF THE EXCHANGE RATE

published

I was excited to purchase a few pairs of zenni opticals today but now I'm devasted at the surprise I got when I paid for them. Just to make it clear zenni opticals should advertise that there will be an exchange rate of American dollars at check out. I paid $122.00 for two pairs of glasses off zenni opticals and it exchanged to $180. I'm not going to dispute this because it is still a good price for a pair of prescribed glasses, otherwise, I am disappointed that I should have been notified at the beginning of the purchase, not the end.

I give this rating a 1 star.

Product Quality
1/5
Customer Service
1/5
Zenni Optical
Jeff H.Zenni Optical
Wavell Dave
Wavell DaveSouth East Queensland, QLD
  • 8 reviews
  • 3 likes

They got the lenses on the wrong sides and for years I thought my eyes were the problem...

published
Product Quality
3/5
Customer Service
1/5
Zenni Optical
Jeff H.Zenni Optical

Have not received my glasses

published

I was promised that the glasses that I ordered would arrive before the 22nd of December, it is now January 7th and I still did not receive my glasses. I am told that customs is witholding my glasses, if this is true than Zenni should factor in customs for the arrival date of the glasses, if I knew the true date of when they would arrive I definitely wouldn't of bought them, and instead bought glasses somewhere else, I feel like I have been taken advantage of, and I would not recommend Australians to buy from Zenni

Product Quality
3/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
Eli K.
Eli K.
Zenni Optical
Jeff H.Zenni Optical

We appreciate your consideration and will continue to work diligently to get the new order to you very quickly. We will be sure to keep you abreast of our progress via email. Thank you.

  • Verified

Great glasses

published

Light weight and comfortable with great style. Very easy process and navigation to get these glasses. Ive never had a problem on this site over the last 6 years except one prescription that didnt work . But this was sorted very quickly and without drama .

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
ColinT
ColinTHunter Region, NSW
  • 3 reviews
  • 1 like

The best place to purchase glasses

published

It was easy to organise an order for my reading glasses. The cost was much less that I can purchase in Australia...I can purchase a number of reading glasses for less that purchasing one pair here in Australia. It means I can have a pair kept in the car, one in the workshop and others as required carry with me. I am never without my glasses...a great solution for me. Highly recommended.

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
V Stanky
V StankyMetropolitan Adelaide, SA
  • 25 reviews
  • 24 likes
  • Verified

Photochromic lens is misrepresented

published
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Product Quality
2/5
Customer Service
2/5
Zenni Optical
Jeff H.Zenni Optical
  • Verified

Great, the only place I'll get my glasses from

published
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Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical

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