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Love my Zenni’s
Easy to order and I have about 10 pairs now! Last pair I made a mistake with the lens colour so emailed to see if I could return to get redone... they gave me credit for the whole cost of the glasses and told me to keep the other pair! That’s what I call great service!
Great value for money
Quoted price in Australia for 2 pairs of glasses (one with polarized tint and one clear) $428. Price from Zenni with extras (poly carb. Anti reflect and mirror finish) ~$250 With 7 day express postage.
Once you know your script and measurements, it's easy to find frames that fit within your needs.
Slowing down :(
I have been a customer (in Australia) of Zenni for quite a few years now. Satisfied with quality, price and delivery times....up until today. My last order was.... 'received 2nd October and....delivery within 14-21 days'..... OK fine. 10th October..... 'Order has been shipped'. RECEIVED today (Brisbane Australia) 5th November :( Not good, even from China. I followed the glasses progress through the Tracking site(s) and the biggest delays(s) was at the China end, Hong Kong etc. Aust Post when it finally received the small parcel did their bit quite promptly. Not impressed this time ZENNI....:(
TEN STARS - EXCELLENT!!! I WOULD NOT SHOP ANYWHERE ELSE.. and cant afford to...
I have been buying from Zenni for ten years now and have got many friends now buying from there. Their website is made as simple as possible and they have buttons for help all over the place in case you find something confusing. I have severe sleep problems, part of which is not knowing I am about to fall asleep, so I sleep in my glasses most nights. I always buy spring hinges to help deal with sleeping in them constantly, but my last pair I slept in for four years and the frames were still perfect. For my script as specsavers I am looking at $...650 minimum. I just bought 3 pairs at Zenni for around $360 AU. I always have 2 pairs so I have a spare if one break as I cant manage without them. I found 3 totally different pairs I like so I have different pairs for different outfits or moods. I buy progressive photochromatic lenses and they are perfect. They have a good range and the quality is great. I had one frame break 10 years ago and havent had another breakage since. I find the service to be exemplary! On one order, the lab contacted me, I kept buying a particular frame and my script had changed quite a bit. They thought I might find the lenses too thick in that frame this time, so they suggested a few other different frames for me to consider. I thought that was excellent service, they already had my money and my order and could have just made them. Instead they took the time to email me with their thoughts, simply trying to help me. To date I can say I have never received anything less than fabulous service :)
If I could rate less than a star I would
The glasses they sent were useless. They sent me frames with flat lenses with no prescription in them. Literally made no difference, their website screwed up twice once on the prescription and once on the postage I selected. The arms of the glasses touch the pathetic excuse for lenses and they do not transition in the sun as I ordered. And let me just say they did not end up any cheaper from zenni than they would have been from any walk in store in Australia.
Excellent at less than 1/4 of the RIP OFF Australian prices. Those here complaining probably work for RIP OFF Australian optical chains. High quality, no rip off pricing. What more could you want?
I've saved so much money by buying from Zenni glasses are too quality arrive within 2 weeks are excellently well packed and I cant ever fault the service
Don't bothered ordering from them
Zenni is based off Hong Kong even though it is suggested in the USA. The package was sent from Hong Kong, which I never received after waiting for many weeks. This is a waste of time, without knowing the quality of their products.
If you have a script for multifocals or progressive glasses then go somewhere else. Zenni will get your script wrong. They simply do not know what to do. Huge disappointment Zenni Optical.
Good Service, good product
Trying out an online Optical Store can be a bit daunting. Will you get the order right, is the product suitable, are the glasses of suitable quality? and other questions that come to mind. The glasses we buy are not Fashion glasses but Titanium/Memory Titanium as having worn glasses for a long time, durability and weight are the critical factors in our choice.
We have purchased glasses on 3 occasions from Zenni. In Australia eye tests are free and you can ask the Optician for a copy of the results. The Zenni website is good to use, the only th...
High quality at a low price
I recently purchased prescription glasses through Zenni Optical and because the prices were so low I decided to go for the best options such as UV protection plus Polaroid snap-ons. A bit of learning on my part to get it right but the glasses when they came were just perfect. These glasses in Australia would have cost me $800. Instead I payed just $100.
I have been ordering from Zenni for a few years now.
The selection of frames suit every face and the lenses are good quality with wide selection of types(photochromic, sunglasses, progressives, bifocals,etc.)
Delivery takes a couple of weeks with good quality packaging.
If you're not capable of transcribing your script or working out your frame size, including your PD perhaps you should try your local opticians(which you will pay a lot more). The site is easy to use, with filters such as frame type. gender etc, The site has excellent instructions regarding lens type, frame size.
If you are not too confident order a cheap pair and see how you go.
I've purchased my glasses in Australia from a small, local dispenser of lenses for a number of years and their prices have always been great. I recently got a pair of graduated lenses fitted to my own frames at a cost of $200.
I then looked on the internet for dispensers. The Australian ones seemed a bit dear so I decided to try Zenni. I ordered a modest set of frames with graduated lenses just as a trial. I paid a few extra dollars for a slightly speedier delivery.
The glasses took around four days to dispense and about twelve days to deliv...
Not value for money
I have purchased four pairs from Zenni optical. Including graduated lenses long and short distance. On my second order i wrongly ordered long distance instead of reading glasses. My fault for misreading the prescription not realising i was ordering long distance glasses although if had I ordered locally this would not have been a problem. I then ordered a second pair. Found that the price in U.S. dollars made them around the same price as buying locally. however I would not have ordered the wrong ones as the local optician would've known, so e...nded up paying double. But not really Zenni's fault. Both the new long distance and short distance glasses arrived OK but on both sets, the lenses smudge very easily and are extremely difficult to get clean to the point of annoyance, even though I ordered oil and fingerprint resistant lenses on the long distance. I have since bought another pair whilst overseas which were much cheaper and with lenses that smudge much less and are easily cleaned as i have stopped using the Zenni glasses. In the end I have spent a lot more money than If I had purchased locally. I was going to put this on Zenni's website but their terms say they can alter or edit the review. March 8th 2018 Update: Poor warranty Had an arm fall off of my glasses while I was holding them in my hand. Zenni only give a 30 day warranty and my glasses where 10 months old.I have had to pay for new rims plus postage AND repair them myself when they arrive.The rims were cheap but poor quality so in the end the glasses were no cheaper especially as everything is priced in U.S.dollars, which is a trap. Also the "finger resistant" lenses which is an extra cost, smear as badly as any normal lenses and I find they scratch easily.
They have a crap refund policy, and refuses to equitably share the responsibility for the postage associated with an on line business.
Zenni are a (financial) lifesaver with preschooler in glasses!
My four year old has worn prescription glasses since he was one, he trashes them, throws them, steps on them, crashes into things with them on (he also has autism and sensory issues) and just generally lacks the ability to take care of an expensive pair of glasses. He has had a couple of pairs of glasses made by optometrists and they have been heavy and uncomfortable for him. We've gone back to zenni every time (used to only use them for spares). He always loves glasses from zenni, they always fit comfortably (I always measure him to make sure...they won't be too big or small), they are so much cheaper than in the optometrists and they always arrive quickly. Once I ordered the wrong prescription accidentally and they sorted the issue quickly and replaced them straight away even though it was my mistake. Love zenni, hope they keep up their great work!
Happy with their product
After being quoted about $1200 for 2 pairs one multifocal one computer glasses and NOT being given the tint I need for migraine, blephrospasm, apraxia and macular degeneration (aging is a crap) I started looking at alternatives. It did provide me an opportunity to find out if their blue blocking glasses helped. Not as good as the FL-41 tint but safe for occasional use.
On my first try with them I was soundly berated and told my prescription is wrong for my left eye, it is very rare and to get another prescription, and they left me hanging.... Fortunately I had a similar script on hand and emailed them scans of them. They have since modified the message so though being berated I can proceed with my purchase. (I have Ehlers Danlos Syndrome hypermobility type and my whole body is "rare" eyes included, and lipedema etc). They charge me extra, but this has been a given since my first pair of glasses. They could be a bit more polite though to people like me that have this rare anomaly. The other thing is that tints will appear darker when you put them on your face, maybe due to reflection. So a 10% tint will look more like a 50% tint when worn and so on. Now I just buy frames and then send them to Theraspecs in US to have FL-41 tinted lenses put in. It is ridiculous that you can't just buy frames in Australia. The alternative is to have lenses fitted, claim from my health fund then send them off to have tinted lenses fitted by Theraspecs. They won't can't tint new uncoated lenses from SSavers.
Huge savings and good quality
No more paying $300+ for glasses from Specsavers. After reading a number of reviews about purchasing glasses online, I tried Zenni Optical. The ordering process was simple. You put the details in of your most recent prescription, select the frames and any other options (like multi-focal). You can even upload a photo of yourself to see what they look like on your face. I ordered on 13 May and they arrived (from Hong Kong) on 2 June, so a little over two weeks. I cannot tell the difference between the frames received and those you can try on in S...pecsavers/OPSM or elsewhere. [[Maybe the frames all come out of the same factory but the Australian distributors put on their huge profit margins.]] The lens were perfect. The cost of the glasses, plus case was $A84. So, a huge saving and good quality. Highly recommended and I will order further glasses from Zenni Optical. March 16th 2018 Update: Repeat customer My third order of glasses from Zenni over a couple of years. First for myself, then for daughter, then for wife. All glasses were easy to choose because you can upload a photo to their website and then try on different frames. All glasses were promptly delivered and all have been robust and good quality. And cheaper than 'Specsavers". Much cheaper. Happy to endorse Zenni and buy from them again.
My experience has been excellent
I have just received my fourth pair of glasses from Zenni. I have found the product excellent. My daily wear glasses have just retired after one year of wear because the started to scratch. The only other issue I have had was a loose screw - easily fixed. I think they are of a good quality given the price and I am glad I can avoid the virtual monopoly Luxotica has in Australia.
Stupid to go anywhere near Zenni Optical
Ordered Zenni Glasses in September 2015. Returned twice because they are WRONG - still no glasses. Customer Support NIL. Just don't bother. It's not worth wasting time, and money posting things back again and again and them still being wrong. Save yourself a lot of grief, and sanity by just going to your local optom. Shouldn't mislead consumers by even PRETENDING you can do multifocal lenses.
1st pair great next 3 pairs unwearable
The first pair were fine but scratched awfully and were unwearable after 7 months
The next pair were fine for a few months then plastic frames broke total loss just out of warranty period.
Next pair for family member, lens mounted at an angle made her dizzy feeling and unstable on feet, Next a pair of computer glasses with wrong prescription unwearable.
Zenni had no interest in helping outside the 1 month period
By the time we and cost from Australia for them to fix it is cheaper to go to the local discount optometrist and that is exactly what we have done and will continue to do in future.
Problem with coatings
Prices are fantastic. However I noticed with more recent orders the glasses had thicker lenses and the quality was poor. Biggest problem is that the coatings don't last. I am now trying other online shops.
Very very good value
First time Zenni optical customer.
I ordered a pair with the 1.61 progressive free form lens. The order took just under 4 weeks to arrive and it is slightly longer than the 3 weeks I am expecting.
The site is pretty easy to use as it gives you all the dimension you need to know about the frames. It would be much easier for you to decide what is right for you if this is not your first pair. I just pulled out all my glasses and start measuring and then from that, I have the ideal measurement that will suit me and then using the filtering f...unction to narrow down the frames that will fit me. What I found it is that the choices are pretty limited for me, however, I did manage to find one that I like. The glasses was sent from a Hong Kong address and judging by the address, and this my pure guess, they are using subcontractors in Hong Kong. Would be interested to find out if I re-order, would I get the pair from the same sender address. The glasses is pretty good. And the frame is sturdy. Of course, the quality is not the same as a brand name product but I am satisfied with the product based on the price I paid. There were a few tiny tiny scratches on the bottom of the lens near the frame, once again, no one can see them and they dont affect the functionality, so I didnt bother to make a complaint.
First time purchase, faulty prescription
First time purchase with Zenni -a pair of frames with 1.67 lenses and the standard anti-reflective coating (total AU$130.42). Ordered on 10/07/15, shipped on 20/07/15 and received on 3/08/15.
I can't see through these glasses and I'm questioning the accuracy of the prescription. I'm wondering how qualified are the staff who work in their laboratory because this is the first time I've encountered this type of problem. I've been wearing glasses for nearly 30 years and in that time I've purchased glasses in store and online through various provi...
My new glasses are excellent
I am a first time customer of Zenni, I was going to order 2 pair but decided to test one pair out first, I didn't have my glasses for more than 2 hours before I purchased another pair, I tell everyone I meet about my fabulous prescription glasses.
100% Titanium frames, multi focal, photochromic with anti reflection coating, even with the AUD at 74c they cost $160 with postage.
Great job Zenni
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