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Zenni Optical

Zenni Optical (page 5 of 5)

4.2 from 112 reviews · View Statistics
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Reviews

  • Product Quality
    4.4 (66)
  • Return Claim MadeYes (8) · No (63)
  • Customer Service
    4.4 (59)
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Apparently, they have an acceptable "margin of error"

published
R Matthews
R MatthewsNorth Western Region, NSW
  • 5 reviews
  • 1 like

Have go reading glasses script wrong twice

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I have been buying from Zenni for 4 years now, and initially they always got the script right. Unfortunately the last two orders they have sent long distance glasses instead of reading glasses. The multifocal glasses are great, but having spare long distance glasses is useless. Aqua and oil fobic coating is great. Price is great. When they used to get the script correct on the reading glasses I was a very happy customer. I don't recommend Zenni to other people now as they are too hit and miss.

Nicole Lindsay
Nicole LindsayAU
  • 3 reviews
  • 2 likes

Pleasantly surprised

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I recently ordered a pair of prescription sunglasses and a pair of distance glasses. I ordered with some trepidation but figured with such a cheap price it was worth the risk. I am very happy to say that both pairs arrived within a couple of weeks and completely exceeded my expectations!

Whilst they are unlikely to have the durability of my $300 OPSM frames for 1/10 of the price who cares?! The prescription is perfect and I couldn't be happier. Will definitely order again.
Outstanding value, posted promptly

Nicole Lindsay
Nicole Lindsay

More than 2 years later and still going..

CATH
CATHmelbourne

Terrible. Over a month and still waiting. Wont issue a refund

published

Terrible! Over a month and still waiting for my 2 glasses
i am beyond upset and annoyed as i have waited a month now for 2 pairs of glasses for my poor dad. The tracking number doesnt work in australia so i have no idea where they are or if they are coming. Im assuming by now they are lost and zenni refuses to refund me or call me. I have gone on their live chat 10 times and asked for someone to call me asap. This was 10 days ago.. No call. I wrote on facebook and instagram about the terrible service and the fact i was still waiting. Thye deleled and blocked me. What an aboslute joke. I have now reported zenni as i still havent got a refund or anything. Will never use or recomend.

Wont issue me a refund

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Dan Johnson
Dan JohnsonSunshine Coast, QLD
  • 96 reviews
  • 126 likes

Cheap, but not long lasting

published

If you know your script, and know how to work out your PD (no point in asking the optometrist for the PD because in my experience the assistants in the front office will give you a wildly inaccurate figure), you can order from Zenni. You can even store your scripts at their website for easy re-use.

Within a week the glasses come by courier to your door, all the way from China. Quality is very acceptable (I am wearing them now!). Edit: they now take up to a month to arrive.

Total savings can be up to 90% compared to local optometrists. I will never order glasses again locally.

Edit: see my comments below for the small print. Buyer beware.
Low Prices, Quick Delivery
Poor quality on some components, one month warrranty

Dan Johnson
Dan Johnson

Follow-up: after 1 year, one of the nosepads broke and fell off one of the frames. I contacted Zenni and they sent me a small tool and a new nosepad to repair it! Excellent service.

Dan Johnson
Dan Johnson

If you need to work out your own PD, go here:
http://www.stingyspecs.com.au/what-is-PD.html

Dan Johnson
Dan Johnson
E Roberts
E Roberts
  • 2 reviews
  • 1 like

Perfect better than From optician

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I very warily purchased multifocal sunglasses from Zenni. My prescription glasses in Australia cost $450-$480 even with the supposedly one pair free offer due to the cost of the multifocal lenses. I wanted an extra pair. For $80 I got multifocal sunglasses from Zenni and thought that if they were no good it was no huge loss. They arrived very quickly maybe 10-14 days and they are fantastic! Better than the ones I got here from the optician. I don't use the $400 at all now
Inexpensive, quick delivery

jaffakatie
jaffakatieNorthern Region, NSW
  • 12 reviews
  • 16 likes

Very happy with Zenni

published
Kel
KelMelbourne
  • 2 reviews
  • 3 likes

Longer Delivery times for non-US destinations

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Cateye
CateyeHunter Region, NSW
  • 6 reviews
  • 5 likes

Totally satisfied.

published

This is my first pair of glasses online and the result is nothing short of fantastic. I'd bought progressives over the years through the local shop which charged around $800+ per pair.
This time, I couldn't find any frames I liked under $450 which is totally ridiculous.
The Zenni frames were under $30 and all up, the progressives were $110.
They are very comfortable and well-made.
Comfort, ease and variety of selections, efficient service.

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Can't argue with the price

published

Zenni's are great, I've tried a few online shops and these are wicked!
customer service good, shipping excellent, quality excellent!
I asked a question about the transitions about there cheaper alternative, and got an honest answer!, they said its not the original Transition brand, but much cheaper and it changes a little slower.
So i bought them and they are great!!!!
Price, quality
Maybe a little light for the frame

jonjo
jonjoQLD, 4212
  • 14 reviews
  • 16 likes

Zenni Optical is the cheapest place to find glasses without costing you a fortune

published
sharlynn
sharlynnQld, 4885
  • 8 reviews
  • 7 likes

Price

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After spending $520 on a pair of glasses only to loose them several months later, I discovered Zenni Optics. Now I can afford to have multiple pairs of prescription glasses at a fraction of the cost.
Price, thousands of frame types, qualityt (did I mention Price)
Takes you ages to choose what type of frames Too much choice.

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