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Apparently, they have an acceptable "margin of error"
Shoddy work not worth the cheap price. We ordered two pairs of glasses with an identical prescription. We received two pairs of glasses with slightly different prescriptions.
When worn, one pair would result in slightly blurred vision, dizziness, etc so we took them to an independent retailer and sure enough the axis on both lenses was off slightly (on the messed up pair).
We contacted customer support and sent the glasses back. After a month or so they came back to us (after we had to ask them what is going on) and said the glasses ...were fine. We asked about the difference in prescription and they said they would test them again. Finally got back to us that the glasses were within an acceptable margin of error. They have an acceptable "margin of error" when producing glasses to match a prescription.
Have go reading glasses script wrong twice
I have been buying from Zenni for 4 years now, and initially they always got the script right. Unfortunately the last two orders they have sent long distance glasses instead of reading glasses. The multifocal glasses are great, but having spare long distance glasses is useless. Aqua and oil fobic coating is great. Price is great. When they used to get the script correct on the reading glasses I was a very happy customer. I don't recommend Zenni to other people now as they are too hit and miss.
I recently ordered a pair of prescription sunglasses and a pair of distance glasses. I ordered with some trepidation but figured with such a cheap price it was worth the risk. I am very happy to say that both pairs arrived within a couple of weeks and completely exceeded my expectations!
Whilst they are unlikely to have the durability of my $300 OPSM frames for 1/10 of the price who cares?! The prescription is perfect and I couldn't be happier. Will definitely order again.
Outstanding value, posted promptly
Terrible. Over a month and still waiting. Wont issue a refund
Terrible! Over a month and still waiting for my 2 glasses
i am beyond upset and annoyed as i have waited a month now for 2 pairs of glasses for my poor dad. The tracking number doesnt work in australia so i have no idea where they are or if they are coming. Im assuming by now they are lost and zenni refuses to refund me or call me. I have gone on their live chat 10 times and asked for someone to call me asap. This was 10 days ago.. No call. I wrote on facebook and instagram about the terrible service and the fact i was still waiting. Thye deleled and blocked me. What an aboslute joke. I have now reported zenni as i still havent got a refund or anything. Will never use or recomend.
Wont issue me a refund
Cheap, but not long lasting
If you know your script, and know how to work out your PD (no point in asking the optometrist for the PD because in my experience the assistants in the front office will give you a wildly inaccurate figure), you can order from Zenni. You can even store your scripts at their website for easy re-use.
Within a week the glasses come by courier to your door, all the way from China. Quality is very acceptable (I am wearing them now!). Edit: they now take up to a month to arrive.
Total savings can be up to 90% compared to local optometrists. I will never order glasses again locally.
Edit: see my comments below for the small print. Buyer beware.
Low Prices, Quick Delivery
Poor quality on some components, one month warrranty
Perfect better than From optician
I very warily purchased multifocal sunglasses from Zenni. My prescription glasses in Australia cost $450-$480 even with the supposedly one pair free offer due to the cost of the multifocal lenses. I wanted an extra pair. For $80 I got multifocal sunglasses from Zenni and thought that if they were no good it was no huge loss. They arrived very quickly maybe 10-14 days and they are fantastic! Better than the ones I got here from the optician. I don't use the $400 at all now
Inexpensive, quick delivery
Very happy with Zenni
Recently ordered "computer" glasses.(close reading plus computer viewing but no long distance). Very happy. They provide a formula for you to do this based on your script. I was worried whether I'd get it right but tried and was happy.
Quite a good choice of frames.
Able to try on with own photo.
Can save prescription.
Can save favourites to compare and while thinking about which one to order.
Good choice of lens types plus optional extras e.g. tinting, coatings etc.
Good customer service.
Then stepped on glasses and broke...
Longer Delivery times for non-US destinations
Zenni has recently changed its shipping policy so that items manufactured in China are all shipped to the US regardless of final destination, In the past delivery to Australia would be around 10 days. Latest experience is 23 days from placing of order. The promised tracking of shipment is really poor with no information available until around day 21! Zeni customer service struggles to deal with basic requests for a status update and little interest in receiving and responding to feedback. Anyway value for money is still there but I suspect...that a supplier who can deliver better service for the same price will be competitive given Zenni's disinterest in satisfying customers on service. January 5th 2018 Update: Speed delivery out of HK now New Glasses ordered end of November 2017- speedy delivery in around 11 days with normal mail. Previously items we made in China, Shipped to the US then shipped back to Australia. Total time was in excess of 60 days. Zenni has recognised the madness of this strategy and now ships out of HK direct. Smart move Zenni Value for money product Little interest in satisfying customrers on anything other than price.
This is my first pair of glasses online and the result is nothing short of fantastic. I'd bought progressives over the years through the local shop which charged around $800+ per pair.
This time, I couldn't find any frames I liked under $450 which is totally ridiculous.
The Zenni frames were under $30 and all up, the progressives were $110.
They are very comfortable and well-made.
Comfort, ease and variety of selections, efficient service.
Can't argue with the price
Zenni's are great, I've tried a few online shops and these are wicked!
customer service good, shipping excellent, quality excellent!
I asked a question about the transitions about there cheaper alternative, and got an honest answer!, they said its not the original Transition brand, but much cheaper and it changes a little slower.
So i bought them and they are great!!!!
Maybe a little light for the frame
Zenni Optical is the cheapest place to find glasses without costing you a fortune
Have ordered from Zennioptical a few times now and haven't been disappointed at all.
the last pair of glasses I purchased, including the clip on polarising sunglass, was $53 delivered! Not even scrooge himself would argue with that price!
the site has hundreds of different frames available and there is a facility to upload your picture and try the frame on to give some idea of how they would look on you. It's not perfect, but you do get some idea.
There are different types of lens available also, so there is a lot of choice for everyone.
The glasses are assembled in China and delivered by Fedex. Typical turnaround is 3-5 days, or at least that's been my experience of the timeframe.
After spending $520 on a pair of glasses only to loose them several months later, I discovered Zenni Optics. Now I can afford to have multiple pairs of prescription glasses at a fraction of the cost.
Price, thousands of frame types, qualityt (did I mention Price)
Takes you ages to choose what type of frames Too much choice.
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