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Hit and Miss
I've bought 7 pairs of glasses from Zenni. Two were great, five were terrible. The problem is you can't try them on. The last pair I just had to throw out. Even after two goes at trying to get it right with customer service.
Zenni is good for single vision glasses. They are not good with Multifocal. They just can't seem to get the lenses right. Customer service is good and they have a decent return policy. I recommend Zenni only for simple vision prescriptions. Go to your local Optometrist for anything more advanced.
Photochromic lens is misrepresented
Store was easy to navigate. Easy to enter prescription and you can save it easily for next time. Frames seem to be well described. However, I was burnt on the photochromic lenses. They advertise that it goes from clear to dark grey like sunglasses. Instead it goes from a constant yellow tint (something to do with the Blockz lens) to a grey shade that is possibly 5% darker. There is no way that this is anywhere near sunglass levels of tint.
Postage tracking wasn't great but acceptable given price, but the misrepresentation of the lens has...ruined the experience. I was offered a "one-time only" store credit OR 50% refund. They said that a 100% refund is not an option which leaves a sour taste when they now misrepresent our rights as Australian consumers. To be honest, I would attempt to buy basic single vision lenses again but wouldn't trust darkness of sunglasses so they'd be only those without tint. It's unfortunate that they don't show real pictures of their lenses and represent shades accurately. I'm sure they could do better than my example attached.
Not value for money
I have purchased four pairs from Zenni optical. Including graduated lenses long and short distance. On my second order i wrongly ordered long distance instead of reading glasses. My fault for misreading the prescription not realising i was ordering long distance glasses although if had I ordered locally this would not have been a problem. I then ordered a second pair. Found that the price in U.S. dollars made them around the same price as buying locally. however I would not have ordered the wrong ones as the local optician would've known, so e...nded up paying double. But not really Zenni's fault. Both the new long distance and short distance glasses arrived OK but on both sets, the lenses smudge very easily and are extremely difficult to get clean to the point of annoyance, even though I ordered oil and fingerprint resistant lenses on the long distance. I have since bought another pair whilst overseas which were much cheaper and with lenses that smudge much less and are easily cleaned as i have stopped using the Zenni glasses. In the end I have spent a lot more money than If I had purchased locally. I was going to put this on Zenni's website but their terms say they can alter or edit the review. March 8th 2018 Update: Poor warranty Had an arm fall off of my glasses while I was holding them in my hand. Zenni only give a 30 day warranty and my glasses where 10 months old.I have had to pay for new rims plus postage AND repair them myself when they arrive.The rims were cheap but poor quality so in the end the glasses were no cheaper especially as everything is priced in U.S.dollars, which is a trap. Also the "finger resistant" lenses which is an extra cost, smear as badly as any normal lenses and I find they scratch easily.
They have a crap refund policy, and refuses to equitably share the responsibility for the postage associated with an on line business.
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Problem with coatings
Prices are fantastic. However I noticed with more recent orders the glasses had thicker lenses and the quality was poor. Biggest problem is that the coatings don't last. I am now trying other online shops.
First time purchase, faulty prescription
First time purchase with Zenni -a pair of frames with 1.67 lenses and the standard anti-reflective coating (total AU$130.42). Ordered on 10/07/15, shipped on 20/07/15 and received on 3/08/15.
I can't see through these glasses and I'm questioning the accuracy of the prescription. I'm wondering how qualified are the staff who work in their laboratory because this is the first time I've encountered this type of problem. I've been wearing glasses for nearly 30 years and in that time I've purchased glasses in store and online through various provi...
Questions & Answers
Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair
Get an answer from our members and Zenni Optical representatives
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