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Zenni Optical
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Don't use Zenni
Filled in the form on the internet and ordered 3 sets of glasses. They arrived in good time, but were completely wrong. It took 3 emails and 2 phone calls to USA from Australia before I was told that the data I inserted was incorrect even though it matched my prescription.
Been there. Done that and I was told that I had to pay an inflated delivery for replacements that I do not believe will be any better. I am very suspicious of their positive comments. They only have v...
Read moreery good ratings and lots of very bad ratings and very few in between. Don't waste your time or money.
Hi. If you were asked to return the glasses to be inspected, we can confirm that you will be responsible for covering the return shipping costs since we do not have a return shipping label for orders ...
Read moreoutside of the U.S. However, you may submit a receipt for the return costs, and they will be reimbursed if the inspection results indicate that we manufactured your glasses incorrectly. And if that is the case, you will not be responsible for the cost of replacements or the cost to ship those replacements. Additionally, we want you to know that if the inspection shows that the glasses are incorrect and you do not want us to replace them, we will be happy to provide a refund. We hope this information is helpful. We also want to invite you again to email the order number to us at the email address provided in our original response so that we will be better able to assist you.
great glasses, great service ....would buy again at any time
i am very satisfied with my 2 pair of glasses, also grateful for your service to change them
without hesitance..despite me making an error in ordering. great company. why more words??
Hi. It is always exciting for us to hear from satisfied customers like you. We are thrilled that you are pleased with your glasses. We are sorry that an error was made on your order, but we are happy ...
Read morethat you were able to exchange them and get what you needed. We are grateful for your business and we look forward to continuing to serve your eyeglasses needs in the future.
I used to love Zenni but the last two pairs of glasses have not been right and they are so difficult to get an exchange.
I have used Zenni for over five years and in the past the products were great, I have had a few wrong things but it was always my fault. however the last two pairs of glasses have been totally the wrong prescription. I was very disappointed and for the first time expected them to exchange them for correct
ones, it was hopeless they always try to say it was my fault and I will have to send them back at my expense then they will inspect them to see if it was my fault. never again Zenni.
Hi, thank you for posting your review, which gives us an opportunity to address these matters.
We are sorry to learn that you have been dissatisfied with your last two orders and that you believe the ...
a good outcome
very pleased with zenni they fixed my problem,with ordering and supplied my new glasses the way i wanted them , very comfortable to wear and the coating works well thank you zenni
You’re welcome! And thank you for trying our glasses. We are thrilled to learn that you are happy with them and with the service you received. It is a privilege to serve your eyeglasses needs. We hope you will continue to choose Zenni in the future.
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- 8 reviews
- 3 likes
They got the lenses on the wrong sides and for years I thought my eyes were the problem...
I sent my prescription in and got the glasses back ok. Tried them and gave up really quick. I thought it may take some time but I didn't see immediate improvement as others talked about with their first pair. I tried three wore times over three years and same, they did nothing. My right eye needs no correction but the left does - a lot. I thought the optometrist got it all wrong so I went back after 3 yrs for a re-test and my eyes weren't too much different. I went home and the wife pulled out the old glasses and said ' try turning them upside ...
Read moredown and whalla!! success. Thye had mixed up the lenses and put them on the wrong side!. So tonight I tried to contact them and was on a chat with a condescending Joseph who stated they were past warranty - really thanks Joseph and also told I should have noticed this immediately and let them know - thanks to Joseph for your advice!. So this guy suggested the issue wasn't with them and needed to see the original prescription - somewhere deep in the pile of stuff - no chance.. Well just warning you all to be careful as this is a rookie mistake to get the lenses wrong. Never again. We have bought four paris for the family and can't risk this rigamarole. I have bought directly from a retailer (Specsavers) yes for extra $$ but they will gladly fix any problem without being condescending.Thank you for posting your review. We are sorry that you are having problems seeing clearly through your glasses, and we apologize for the disappointment you may have experienced as a result. We can c...
Read moreonfirm that if a customer has problems seeing clearly with their glasses, it is customary and part of Zenni policy to request a copy of the prescription for verification before we can determine which return option is appropriate and before we can approve returning the glasses for inspection. However, insomuch as you mentioned in your Live Chat session with us that you hoped that you could return the glasses so we could check them and see if the lenses were made to the prescription you entered on the website, we are happy to make this exception to accept the glasses without a copy of the prescription. We will email you a Return Authorization (RA) number today, which you will return with the glasses. Once the glasses are inspected, we will notify you of the result by email. Typically, if glasses are returned to us while still under warranty, and the inspection confirms that the glasses were manufactured incorrectly, Zenni would remake the glasses at no additional cost. However, because your glasses are no longer under warranty and you’ve mentioned that you have recently had your eyes re-examined, if our inspection reveals that the glasses were not manufactured incorrectly, what we will offer is store credit, which you may use toward a new order on the Zenni website, and you may use your recently updated prescription on the new order. Furthermore, we are sorry to learn that you had a less than satisfactory experience with our Customer Service department. We sincerely apologize, and we want you to know that the transcript of your interaction with us has been retrieved, and we will be reviewing our customer service objectives with the agent with whom you spoke in order to prevent a reoccurrence of what you experienced and to improve customer satisfaction. We hope you will use the RA to return the glasses to us soon and thank you for giving us another opportunity to resolve this matter.
- 27 reviews
- 24 likes
- Verified
Photochromic lens is misrepresented
Store was easy to navigate. Easy to enter prescription and you can save it easily for next time. Frames seem to be well described. However, I was burnt on the photochromic lenses. They advertise that it goes from clear to dark grey like sunglasses. Instead it goes from a constant yellow tint (something to do with the Blockz lens) to a grey shade that is possibly 5% darker. There is no way that this is anywhere near sunglass levels of tint.
Postage tracking wasn't great but acceptable given price, but the misrepresentation of the lens has...
Read more ruined the experience. I was offered a "one-time only" store credit OR 50% refund. They said that a 100% refund is not an option which leaves a sour taste when they now misrepresent our rights as Australian consumers. To be honest, I would attempt to buy basic single vision lenses again but wouldn't trust darkness of sunglasses so they'd be only those without tint. It's unfortunate that they don't show real pictures of their lenses and represent shades accurately. I'm sure they could do better than my example attached.
Thank you for posting this review.
We are sorry that you are disappointed with your photochromic lenses and that you feel the product was misrepresented on our website, and we apologize for the disapp...
Invisible Glasses!
I wish I could review the glasses - regrettably I cannot because I did not receive anything. A month ago I got notification that they had been shipped via Landmark Global. Clicking on their tracking number led me to a NZ Post tracking number giving their location as Mt Wellington, Auckland as of 22nd August. Inquiries with NZ Post revealed that they do not have a depot in Mt Wellington and had no record of the shipment entering their system. They suggested I contact Zenni. I did and they said WAIT. Disappointed.
Thank you for posting this review of your recent purchase from Zenni Optical.
Our records show that when you contacted us on September 5th to inquire about the status of your order, the tracking histo...
- Verified
Best glasses ever!
1. Cute glasses & virtual try-on is awesome. It’s nice to actual see yourself wearing them!
2. I have astigmatism & need progressive lenses. They get them right every time!
3. Price is awesome! I can buy 3 Zennis for the price my eye care office wants!
4. Return policy is amazing! My eye doctor is the one who made a mistake yet Zenni allowed me to return the glasses for 100% refund!!!
Questions & Answers
Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair
how do I track my package?
Hi don't remember tracking it, but only took about two weeks
It now takes a month
They provide a tracking number but It now takes 2+ months and still they don’t arrive.
Get an answer from our members and Zenni Optical representatives
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Extra Information
The best lenses, frames and service I have ever had! Will never shop elsewhere again.
New script, as always back to Ausspecs
So Happy with my glasses
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Hi. We are sorry that the prescription in your glasses was incorrect, and we apologize for the disappointment you experienced as a result. If you believe that the representative who assisted you incor...
Read morerectly advised that the prescription was not entered correctly, please email us your order number and a copy of your prescription so that we may review your case. You may send it to online_reviews@zennioptical.com and we will respond within 48-72 hours. We hope that you will email us soon so that we may come a step closer to resolving this matter to your satisfaction.