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Zenni Optical
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great glasses, great service ....would buy again at any time
i am very satisfied with my 2 pair of glasses, also grateful for your service to change them
without hesitance..despite me making an error in ordering. great company. why more words??
a good outcome
very pleased with zenni they fixed my problem,with ordering and supplied my new glasses the way i wanted them , very comfortable to wear and the coating works well thank you zenni
You’re welcome! And thank you for trying our glasses. We are thrilled to learn that you are happy with them and with the service you received. It is a privilege to serve your eyeglasses needs. We hope you will continue to choose Zenni in the future.
- 27 reviews
- 24 likes
- Verified
Photochromic lens is misrepresented
Store was easy to navigate. Easy to enter prescription and you can save it easily for next time. Frames seem to be well described. However, I was burnt on the photochromic lenses. They advertise that it goes from clear to dark grey like sunglasses. Instead it goes from a constant yellow tint (something to do with the Blockz lens) to a grey shade that is possibly 5% darker. There is no way that this is anywhere near sunglass levels of tint.
Postage tracking wasn't great but acceptable given price, but the misrepresentation of the lens has...
Read more ruined the experience. I was offered a "one-time only" store credit OR 50% refund. They said that a 100% refund is not an option which leaves a sour taste when they now misrepresent our rights as Australian consumers. To be honest, I would attempt to buy basic single vision lenses again but wouldn't trust darkness of sunglasses so they'd be only those without tint. It's unfortunate that they don't show real pictures of their lenses and represent shades accurately. I'm sure they could do better than my example attached.
Thank you for posting this review.
We are sorry that you are disappointed with your photochromic lenses and that you feel the product was misrepresented on our website, and we apologize for the disapp...
- Verified
Best glasses ever!
1. Cute glasses & virtual try-on is awesome. It’s nice to actual see yourself wearing them!
2. I have astigmatism & need progressive lenses. They get them right every time!
3. Price is awesome! I can buy 3 Zennis for the price my eye care office wants!
4. Return policy is amazing! My eye doctor is the one who made a mistake yet Zenni allowed me to return the glasses for 100% refund!!!
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Questions & Answers
Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair
how do I track my package?
Hi don't remember tracking it, but only took about two weeks
It now takes a month
They provide a tracking number but It now takes 2+ months and still they don’t arrive.
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Extra Information
The best lenses, frames and service I have ever had! Will never shop elsewhere again.
New script, as always back to Ausspecs
So Happy with my glasses
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Hi. It is always exciting for us to hear from satisfied customers like you. We are thrilled that you are pleased with your glasses. We are sorry that an error was made on your order, but we are happy ...
Read morethat you were able to exchange them and get what you needed. We are grateful for your business and we look forward to continuing to serve your eyeglasses needs in the future.