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Such a great choice, the quality is outstanding and the delivery is quick. I have recommended Zenni Optical to all our family and friends. The tech support has been exceptional. Keep up the great work
Good quality glasses without the expensive price tag
I've purchased a few pairs of glasses from Zenni and am always impressed with the quality. Navigating the glasses frames is much easier if you filter by specific measurements, otherwise the range can be overwhelming. The digital try on feature is pretty good, but sometimes does glitch out.
The glasses are good quality and are comfortable. The generic photochromic lenses don't get as dark as the 'Transitions' branded lenses which can be frustrating in some situations. Their brown sunglasses lenses are also a very green yellow shade of brown which takes a bit of getting used to.
Overall, I would recommend Zenni.
I'm making better choices through experience.
The value cannot be beaten. I save literally hundreds of dollars with each pair I buy. There are some occasional downsides though. My latest pair have uneven nose pieces. It's only very slight but enough to be a little annoying to wear. The lenses have always been accurate to my prescription and no problem with the focal point. My glasses are lasting longer these days, so they generally wear out before falling apart.
Thank you Zenni great service so close to the end of year. Delivery was on time with good tracking given.
Hit and Miss
I've bought 7 pairs of glasses from Zenni. Two were great, five were terrible. The problem is you can't try them on. The last pair I just had to throw out. Even after two goes at trying to get it right with customer service.
Zenni is good for single vision glasses. They are not good with Multifocal. They just can't seem to get the lenses right. Customer service is good and they have a decent return policy. I recommend Zenni only for simple vision prescriptions. Go to your local Optometrist for anything more advanced.
You must give Zenni a go
Zenni provide a much cheaper alternative to the local supplier
Downside is if you choose incorrectly it is hardly worth asking for a return as there is no free returns
I would give them a go
You get what you pay for, but still good in my opinion
I decided to try some progressive computer glasses as my reading glasses we not great for computer work. I bought some progressive glasses from OPSM which cost around $500, which were good and did the job but I wanted a second pair for work.
I had bought from Zenni previously and decided to try again with progressive glasses. The glasses I bought from Zenni were just as good for around $170 AUD. I don't notice a difference in the lenses, the frame I picked is not ideal for me but that was my choice, I suggest paying more attention to the frames you select.
I would like to see more high end frames available at Zenni,
Have not received my glasses
I was promised that the glasses that I ordered would arrive before the 22nd of December, it is now January 7th and I still did not receive my glasses. I am told that customs is witholding my glasses, if this is true than Zenni should factor in customs for the arrival date of the glasses, if I knew the true date of when they would arrive I definitely wouldn't of bought them, and instead bought glasses somewhere else, I feel like I have been taken advantage of, and I would not recommend Australians to buy from Zenni
Photochromic lens is misrepresented
Store was easy to navigate. Easy to enter prescription and you can save it easily for next time. Frames seem to be well described. However, I was burnt on the photochromic lenses. They advertise that it goes from clear to dark grey like sunglasses. Instead it goes from a constant yellow tint (something to do with the Blockz lens) to a grey shade that is possibly 5% darker. There is no way that this is anywhere near sunglass levels of tint.
Postage tracking wasn't great but acceptable given price, but the misrepresentation of the lens has...ruined the experience. I was offered a "one-time only" store credit OR 50% refund. They said that a 100% refund is not an option which leaves a sour taste when they now misrepresent our rights as Australian consumers. To be honest, I would attempt to buy basic single vision lenses again but wouldn't trust darkness of sunglasses so they'd be only those without tint. It's unfortunate that they don't show real pictures of their lenses and represent shades accurately. I'm sure they could do better than my example attached.
I have been purchasing from Zenni for over 10 years, their products are great, they are helpful with setting up an account and organising a new pair of glasses.
They have a great range with good prices.
Very happy with product
Very easy to select what style I wanted in the excellent range of glasses available and fast shipment to our destination in Australia. Very happy with prices of frames and lenses
Love my Zenni’s
Easy to order and I have about 10 pairs now! Last pair I made a mistake with the lens colour so emailed to see if I could return to get redone... they gave me credit for the whole cost of the glasses and told me to keep the other pair! That’s what I call great service!
Not value for money
I have purchased four pairs from Zenni optical. Including graduated lenses long and short distance. On my second order i wrongly ordered long distance instead of reading glasses. My fault for misreading the prescription not realising i was ordering long distance glasses although if had I ordered locally this would not have been a problem. I then ordered a second pair. Found that the price in U.S. dollars made them around the same price as buying locally. however I would not have ordered the wrong ones as the local optician would've known, so e...nded up paying double. But not really Zenni's fault. Both the new long distance and short distance glasses arrived OK but on both sets, the lenses smudge very easily and are extremely difficult to get clean to the point of annoyance, even though I ordered oil and fingerprint resistant lenses on the long distance. I have since bought another pair whilst overseas which were much cheaper and with lenses that smudge much less and are easily cleaned as i have stopped using the Zenni glasses. In the end I have spent a lot more money than If I had purchased locally. I was going to put this on Zenni's website but their terms say they can alter or edit the review. March 8th 2018 Update: Poor warranty Had an arm fall off of my glasses while I was holding them in my hand. Zenni only give a 30 day warranty and my glasses where 10 months old.I have had to pay for new rims plus postage AND repair them myself when they arrive.The rims were cheap but poor quality so in the end the glasses were no cheaper especially as everything is priced in U.S.dollars, which is a trap. Also the "finger resistant" lenses which is an extra cost, smear as badly as any normal lenses and I find they scratch easily.
They have a crap refund policy, and refuses to equitably share the responsibility for the postage associated with an on line business.
Happy with their product
After being quoted about $1200 for 2 pairs one multifocal one computer glasses and NOT being given the tint I need for migraine, blephrospasm, apraxia and macular degeneration (aging is a crap) I started looking at alternatives. It did provide me an opportunity to find out if their blue blocking glasses helped. Not as good as the FL-41 tint but safe for occasional use.
On my first try with them I was soundly berated and told my prescription is wrong for my left eye, it is very rare and to get another prescription, and they left me hanging.... Fortunately I had a similar script on hand and emailed them scans of them. They have since modified the message so though being berated I can proceed with my purchase. (I have Ehlers Danlos Syndrome hypermobility type and my whole body is "rare" eyes included, and lipedema etc). They charge me extra, but this has been a given since my first pair of glasses. They could be a bit more polite though to people like me that have this rare anomaly. The other thing is that tints will appear darker when you put them on your face, maybe due to reflection. So a 10% tint will look more like a 50% tint when worn and so on. Now I just buy frames and then send them to Theraspecs in US to have FL-41 tinted lenses put in. It is ridiculous that you can't just buy frames in Australia. The alternative is to have lenses fitted, claim from my health fund then send them off to have tinted lenses fitted by Theraspecs. They won't can't tint new uncoated lenses from SSavers.
Questions & Answers
Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair
Get an answer from our members and Zenni Optical representatives
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