1 photo
Zenni Optical

Zenni Optical

4.2 from 112 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Zenni Optical

Reviews

  • Product Quality
    5.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Customer Service
    3.0 (1)
Previous
Next
Lawrence
LawrenceSouth East Queensland, QLD
  • 2 reviews

Great glasses - delivery fail

published

Love the glasses. Paid for quick delivery but didn't get that. Spoke to online support and she said the glasses would arrive the next day. They did. Asked for a refund on the extra delivery cost but have heard from no one until being asked to do this survey. Please refund my express delivery cost.

Product Quality
5/5
Customer Service
3/5
Dogsab
DogsabBriusbane

Slowing down :(

published

I have been a customer (in Australia) of Zenni for quite a few years now. Satisfied with quality, price and delivery times....up until today. My last order was.... 'received 2nd October and....delivery within 14-21 days'..... OK fine. 10th October..... 'Order has been shipped'. RECEIVED today (Brisbane Australia) 5th November :( Not good, even from China. I followed the glasses progress through the Tracking site(s) and the biggest delays(s) was at the China end, Hong Kong etc. Aust Post when it finally received the small parcel did their bit quite promptly. Not impressed this time ZENNI....:(

R Matthews
R MatthewsNorth Western Region, NSW
  • 5 reviews
  • 1 like

Have go reading glasses script wrong twice

published

I have been buying from Zenni for 4 years now, and initially they always got the script right. Unfortunately the last two orders they have sent long distance glasses instead of reading glasses. The multifocal glasses are great, but having spare long distance glasses is useless. Aqua and oil fobic coating is great. Price is great. When they used to get the script correct on the reading glasses I was a very happy customer. I don't recommend Zenni to other people now as they are too hit and miss.

Dan Johnson
Dan JohnsonSunshine Coast, QLD
  • 96 reviews
  • 126 likes

Cheap, but not long lasting

published

If you know your script, and know how to work out your PD (no point in asking the optometrist for the PD because in my experience the assistants in the front office will give you a wildly inaccurate figure), you can order from Zenni. You can even store your scripts at their website for easy re-use.

Within a week the glasses come by courier to your door, all the way from China. Quality is very acceptable (I am wearing them now!). Edit: they now take up to a month to arrive.

Total savings can be up to 90% compared to local optometrists. I will never order glasses again locally.

Edit: see my comments below for the small print. Buyer beware.
Low Prices, Quick Delivery
Poor quality on some components, one month warrranty

Dan Johnson
Dan Johnson

Follow-up: after 1 year, one of the nosepads broke and fell off one of the frames. I contacted Zenni and they sent me a small tool and a new nosepad to repair it! Excellent service.

Dan Johnson
Dan Johnson

If you need to work out your own PD, go here:
http://www.stingyspecs.com.au/what-is-PD.html

Dan Johnson
Dan Johnson
Optical Retailers

Find out how Zenni Optical compares to other Optical Retailers

Know better, choose better.

Compare all

Questions & Answers

Applez29
Applez29asked

Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair

No answers
Gloria
Gloriaasked

how do I track my package?

2 answers
E Roberts
E Roberts

Hi don't remember tracking it, but only took about two weeks

Dan Johnson
Dan Johnson

It now takes a month

Get an answer from our members and Zenni Optical representatives

Other Optical Retailers

Previous
Just Sunnies

Just Sunnies

4.7
(117)
Framesbuy

Framesbuy

4.6
(131)
AusSpecs

AusSpecs

4.6
(115)
Lensworld

Lensworld

4.5
(125)
Clearly

Clearly

4.2
(668)
iframes

iframes

4.1
(152)
Optically

Optically

4.0
(449)
Maui Jim

Maui Jim

4.3
(70)
Vision Direct

Vision Direct

3.7
(2,647)
Next
See all Optical Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.