Major supply and shipping issues
After ordering 1 pair of prescription glasses and 1 pair of sunglasses in the first week of March, I have been asking for updates weekly as they are constantly shown as in transit. Online chat and email communication continue to say wait ‘a few more days” and 7 weeks after ordering and payment in full they still refused refund with product never appearing to have arrived in Australia. After quoting their own website guarantee I finally had to get forceful to get a refund out of them. I would not order again or trust them.
2nd purchase, issues again out of 30 day warranty
My first purchase arrived with a scratched lens which was remedied quickly. This review covers the second purchase.
Second purchase was made for two pairs of high perscription glasses.
A few months later (today), one of these pairs (my spare) which I use perhaps twice a month fell apart as I was giving it a clean, snapping clean at the corner of the lens (tight lens fitting?). Email to Zenni was replied to promptly with an apology that nothing could be done beyond the 30 day warranty. I did not bend or force the frame, which generally sits, as...
Worst ever. Did not deliver even after a month and a half
Delivery not carried out and told me that it's with Hong Kong post or Australia post. Such a waste of my time
Great glasses - delivery fail
Love the glasses. Paid for quick delivery but didn't get that. Spoke to online support and she said the glasses would arrive the next day. They did. Asked for a refund on the extra delivery cost but have heard from no one until being asked to do this survey. Please refund my express delivery cost.
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Hit and Miss
I've bought 7 pairs of glasses from Zenni. Two were great, five were terrible. The problem is you can't try them on. The last pair I just had to throw out. Even after two goes at trying to get it right with customer service.
Zenni is good for single vision glasses. They are not good with Multifocal. They just can't seem to get the lenses right. Customer service is good and they have a decent return policy. I recommend Zenni only for simple vision prescriptions. Go to your local Optometrist for anything more advanced.
The worst quality I have experienced
First set broke six weeks they then sent a replacement frame only to experience same thing typical made in China rubbish will buy local and pay a higher price would not recommend this company or buy from them ever again.
KEEP AN EYE OUT OF THE EXCHANGE RATE
I was excited to purchase a few pairs of zenni opticals today but now I'm devasted at the surprise I got when I paid for them. Just to make it clear zenni opticals should advertise that there will be an exchange rate of American dollars at check out. I paid $122.00 for two pairs of glasses off zenni opticals and it exchanged to $180. I'm not going to dispute this because it is still a good price for a pair of prescribed glasses, otherwise, I am disappointed that I should have been notified at the beginning of the purchase, not the end.
I give this rating a 1 star.
Questions & Answers
Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair
Get an answer from our members and Zenni Optical representatives
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