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Zenni Optical

Zenni Optical

4.1 from 116 reviews · View Statistics
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Reviews

  • Product Quality
    2.0 (4)
  • Return Claim MadeYes · No (5)
  • Customer Service
    1.5 (4)
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Brad R.
Brad R.
  • 3 reviews
  • 3 likes

Major supply and shipping issues

published

After ordering 1 pair of prescription glasses and 1 pair of sunglasses in the first week of March, I have been asking for updates weekly as they are constantly shown as in transit. Online chat and email communication continue to say wait ‘a few more days” and 7 weeks after ordering and payment in full they still refused refund with product never appearing to have arrived in Australia. After quoting their own website guarantee I finally had to get forceful to get a refund out of them. I would not order again or trust them.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Zenni Optical
Jeff H.Zenni OpticalSend a private message
Brad R.
Brad R.
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Roo
Roo
  • 2 reviews

Worst ever. Did not deliver even after a month and a half

published

Delivery not carried out and told me that it's with Hong Kong post or Australia post. Such a waste of my time

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Zenni Optical
Jeff H.Zenni OpticalSend a private message
Roo
Roo

I have already . No one responds. One of the worst service and companies. Never buy from them . I surely am not.

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Lawrence
LawrenceSouth East Queensland, QLD
  • 2 reviews

Great glasses - delivery fail

published

Love the glasses. Paid for quick delivery but didn't get that. Spoke to online support and she said the glasses would arrive the next day. They did. Asked for a refund on the extra delivery cost but have heard from no one until being asked to do this survey. Please refund my express delivery cost.

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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Fed up
Fed upSouth East Queensland, QLD

The worst quality I have experienced

published

First set broke six weeks they then sent a replacement frame only to experience same thing typical made in China rubbish will buy local and pay a higher price would not recommend this company or buy from them ever again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Zenni Optical
Jeff H.Zenni OpticalSend a private message
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lyn
lynSouth East Queensland, QLD

KEEP AN EYE OUT OF THE EXCHANGE RATE

published

I was excited to purchase a few pairs of zenni opticals today but now I'm devasted at the surprise I got when I paid for them. Just to make it clear zenni opticals should advertise that there will be an exchange rate of American dollars at check out. I paid $122.00 for two pairs of glasses off zenni opticals and it exchanged to $180. I'm not going to dispute this because it is still a good price for a pair of prescribed glasses, otherwise, I am disappointed that I should have been notified at the beginning of the purchase, not the end.

I give this rating a 1 star.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationinternet
Zenni Optical
Jeff H.Zenni OpticalSend a private message
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Questions & Answers

Applez29
Applez29asked

Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair

No answers
Gloria
Gloriaasked

how do I track my package?

3 answers
E Roberts
E Roberts

Hi don't remember tracking it, but only took about two weeks

Dan Johnson
Dan Johnson

It now takes a month

Brad R.
Brad R.

They provide a tracking number but It now takes 2+ months and still they don’t arrive.

Get an answer from our members and Zenni Optical representatives

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