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Zenni Optical

Zenni Optical

4.1 from 116 reviews · View Statistics
See the Best Optical Retailers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.7 (49)
  • Return Claim MadeYes · No (56)
  • Customer Service
    4.7 (44)
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Anthony I.
Anthony I.Sydney Surrounds, NSW
  • 4 reviews
  • 1 like

Fantastic pair of Glasses

published

Very happy with my Progressive (No-Line Multi-Focal) glasses the frame is top quality,shipping was fast,this is the second pair I have purchased off Zenni.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store Locationzennioptical.com
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Luiys Reviews
Luiys Reviews Greater Melbourne (Inner), VIC
  • 11 reviews
  • 4 likes

The best value glasses you can buy

published
Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
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Brad R.
Brad R.
  • 3 reviews
  • 1 like

Major supply and shipping issues

published

After ordering 1 pair of prescription glasses and 1 pair of sunglasses in the first week of March, I have been asking for updates weekly as they are constantly shown as in transit. Online chat and email communication continue to say wait ‘a few more days” and 7 weeks after ordering and payment in full they still refused refund with product never appearing to have arrived in Australia. After quoting their own website guarantee I finally had to get forceful to get a refund out of them. I would not order again or trust them.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Zenni Optical
Jeff H.Zenni OpticalSend a private message
Brad R.
Brad R.
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rubyrose
rubyroseCentral Queensland, QLD
  • 2 reviews

What would I do without you?

published

I have been buying glasses from Zenni for the past 11 years. I can honestly say I have never had a problem. Always fitted perfectly and a truly great range to choose from. I have never waited more than 14 days for them to arrive in Australia. I have looked at glasses here in Oz starting price $250.00. Thank you

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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Roo
Roo
  • 2 reviews

Worst ever. Did not deliver even after a month and a half

published

Delivery not carried out and told me that it's with Hong Kong post or Australia post. Such a waste of my time

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Zenni Optical
Jeff H.Zenni OpticalSend a private message
Roo
Roo

I have already . No one responds. One of the worst service and companies. Never buy from them . I surely am not.

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Rusty
Rusty
  • 2 reviews
  • Verified

A Very Positive Experience.

published

Just received my first pair of Zenni specs.
All in all a very positive experience:

Frames: High quality.
Lenses: 100% accurate as per prescription.
Price: Compared to Australia - about 1/5th.
Selection Parameters: Comprehensive.
Frame Options: Comprehensive.
Lens Options: Comprehensive.
Turnaround: 3 weeks from order.
Delivery: Faultless and fully notified.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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Jilly
JillyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 4 likes

Great quality. Great price!

published

Minus 12, so pretty high myopia! I’ve had six pairs of Zenni glasses and find they consistently do a better job with lens grinding and fitting than any I’ve bought in AU. I also save hundreds of dollars on each pair. Just bought 3 pairs of high index glasses for $450 AUD, when one pair here would be about $700 minimum.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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hellie
hellie
  • 3 reviews

great product always happy with the lovely frames

published

I've had three or four orders through Zenni and always have had great service, quality products and good prices and quick delivery.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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Fantastic!

published

Fantastic service, great frames, good prices. I will be back very soon! How long have opticians been ripping us off?

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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Tara
TaraSydney, NSW

Cute and well priced!

published

They fit perfectly and feels high quality!
Quick shipping and reliable tracking.
I’ve worn these glasses everyday since getting them.

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Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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Angela J.
Angela J.South East Queensland, QLD

Great thank you sooo much

published

Awesome service & perfect glasses for me speedy delivery faster than optometrist love the look & very durable for me as I tent to be rough with my glasses

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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Irene B
Irene BFar North Queensland, QLD
  • 2 reviews
  • 2 likes

Replacement glasses

published

Delighted I was able to replace my favourite glasses that I'd lost. They arrived promptly . Very happy. Shame about the exchange rate though which made them quite expensive for me.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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Rosemary
RosemaryCentral West, NSW

Great as always

published

2 new pair of glasses received yesterday. Great service and products as always. We now have a friend using your service too, she is very happy too.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOn Line store
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Diana May
Diana MayNew South Wales

Love my light green tint!

published

Easy to use. I had my script in the system already so I used that again. The glasses offered are on trend and lots to choose from. I will be ordering again.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOn-line
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Shaz
ShazNorthern Region, NSW
  • 2 reviews

Zenni are excellent,,highly recommend them.

published

This is the 2nd time I've bought glasses through Zenni & both pairs have been exactly what I ordered,,I can't recommend them enough,,I tell everyone to go through Zenni.
It's a Lot quicker going through Zenni than my optometrist.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOn line
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Questions & Answers

Applez29
Applez29asked

Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair

No answers
Gloria
Gloriaasked

how do I track my package?

3 answers
E Roberts
E Roberts

Hi don't remember tracking it, but only took about two weeks

Dan Johnson
Dan Johnson

It now takes a month

Brad R.
Brad R.

They provide a tracking number but It now takes 2+ months and still they don’t arrive.

Get an answer from our members and Zenni Optical representatives

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