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Zenni Optical

Zenni Optical

4.1 from 116 reviews · View Statistics
See the Best Optical Retailers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Zenni Optical

Reviews

2.6
8 reviews
5
(3)
4
(0)
3
(0)
2
(1)
1
(4)
  • Product Quality
    3.0 (5)
  • Return Claim MadeYes (7) · No
  • Customer Service
    2.3 (6)
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Phillip B.
Phillip B.Southwest, VIC

Don't use Zenni

published

Filled in the form on the internet and ordered 3 sets of glasses. They arrived in good time, but were completely wrong. It took 3 emails and 2 phone calls to USA from Australia before I was told that the data I inserted was incorrect even though it matched my prescription.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Zenni Optical
Jeff H.Zenni OpticalSend a private message
Phillip B.
Phillip B.
Zenni Optical
Jeff H.Zenni OpticalSend a private message
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great glasses, great service ....would buy again at any time

published

i am very satisfied with my 2 pair of glasses, also grateful for your service to change them
without hesitance..despite me making an error in ordering. great company. why more words??

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Zenni Optical
Jeff H.Zenni OpticalSend a private message
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Pete
PeteWimmera, VIC

I used to love Zenni but the last two pairs of glasses have not been right and they are so difficult to get an exchange.

published

I have used Zenni for over five years and in the past the products were great, I have had a few wrong things but it was always my fault. however the last two pairs of glasses have been totally the wrong prescription. I was very disappointed and for the first time expected them to exchange them for correct
ones, it was hopeless they always try to say it was my fault and I will have to send them back at my expense then they will inspect them to see if it was my fault. never again Zenni.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline store
Zenni Optical
Jeff H.Zenni OpticalSend a private message
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robbo
robboFar North Queensland, QLD

a good outcome

published

very pleased with zenni they fixed my problem,with ordering and supplied my new glasses the way i wanted them , very comfortable to wear and the coating works well thank you zenni

Incentivised Review No
Return Claim MadeYes
Store Locationzenni usa
Zenni Optical
Jeff H.Zenni OpticalSend a private message

You’re welcome! And thank you for trying our glasses. We are thrilled to learn that you are happy with them and with the service you received. It is a privilege to serve your eyeglasses needs. We hope you will continue to choose Zenni in the future.

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Wavell Dave
Wavell DaveSouth East Queensland, QLD
  • 8 reviews
  • 3 likes

They got the lenses on the wrong sides and for years I thought my eyes were the problem...

published
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline zennioptical.com
Zenni Optical
Jeff H.Zenni OpticalSend a private message
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Invisible Glasses!

published

I wish I could review the glasses - regrettably I cannot because I did not receive anything. A month ago I got notification that they had been shipped via Landmark Global. Clicking on their tracking number led me to a NZ Post tracking number giving their location as Mt Wellington, Auckland as of 22nd August. Inquiries with NZ Post revealed that they do not have a depot in Mt Wellington and had no record of the shipment entering their system. They suggested I contact Zenni. I did and they said WAIT. Disappointed.

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationInternet
Zenni Optical
Jeff H.Zenni OpticalSend a private message
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  • Verified

Best glasses ever!

published

1. Cute glasses & virtual try-on is awesome. It’s nice to actual see yourself wearing them!
2. I have astigmatism & need progressive lenses. They get them right every time!
3. Price is awesome! I can buy 3 Zennis for the price my eye care office wants!
4. Return policy is amazing! My eye doctor is the one who made a mistake yet Zenni allowed me to return the glasses for 100% refund!!!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationZennioptical.com
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Questions & Answers

Applez29
Applez29asked

Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair

No answers
Gloria
Gloriaasked

how do I track my package?

3 answers
E Roberts
E Roberts

Hi don't remember tracking it, but only took about two weeks

Dan Johnson
Dan Johnson

It now takes a month

Brad R.
Brad R.

They provide a tracking number but It now takes 2+ months and still they don’t arrive.

Get an answer from our members and Zenni Optical representatives

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