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I've purchased my glasses in Australia from a small, local dispenser of lenses for a number of years and their prices have always been great. I recently got a pair of graduated lenses fitted to my own frames at a cost of $200.
I then looked on the internet for dispensers. The Australian ones seemed a bit dear so I decided to try Zenni. I ordered a modest set of frames with graduated lenses just as a trial. I paid a few extra dollars for a slightly speedier delivery.
The glasses took around four days to dispense and about twelve days to deliv...
Not value for money
I have purchased four pairs from Zenni optical. Including graduated lenses long and short distance. On my second order i wrongly ordered long distance instead of reading glasses. My fault for misreading the prescription not realising i was ordering long distance glasses although if had I ordered locally this would not have been a problem. I then ordered a second pair. Found that the price in U.S. dollars made them around the same price as buying locally. however I would not have ordered the wrong ones as the local optician would've known, so e...nded up paying double. But not really Zenni's fault. Both the new long distance and short distance glasses arrived OK but on both sets, the lenses smudge very easily and are extremely difficult to get clean to the point of annoyance, even though I ordered oil and fingerprint resistant lenses on the long distance. I have since bought another pair whilst overseas which were much cheaper and with lenses that smudge much less and are easily cleaned as i have stopped using the Zenni glasses. In the end I have spent a lot more money than If I had purchased locally. I was going to put this on Zenni's website but their terms say they can alter or edit the review. March 8th 2018 Update: Poor warranty Had an arm fall off of my glasses while I was holding them in my hand. Zenni only give a 30 day warranty and my glasses where 10 months old.I have had to pay for new rims plus postage AND repair them myself when they arrive.The rims were cheap but poor quality so in the end the glasses were no cheaper especially as everything is priced in U.S.dollars, which is a trap. Also the "finger resistant" lenses which is an extra cost, smear as badly as any normal lenses and I find they scratch easily.
They have a crap refund policy, and refuses to equitably share the responsibility for the postage associated with an on line business.
Zenni are a (financial) lifesaver with preschooler in glasses!
My four year old has worn prescription glasses since he was one, he trashes them, throws them, steps on them, crashes into things with them on (he also has autism and sensory issues) and just generally lacks the ability to take care of an expensive pair of glasses. He has had a couple of pairs of glasses made by optometrists and they have been heavy and uncomfortable for him. We've gone back to zenni every time (used to only use them for spares). He always loves glasses from zenni, they always fit comfortably (I always measure him to make sure...they won't be too big or small), they are so much cheaper than in the optometrists and they always arrive quickly. Once I ordered the wrong prescription accidentally and they sorted the issue quickly and replaced them straight away even though it was my mistake. Love zenni, hope they keep up their great work!
Huge savings and good quality
No more paying $300+ for glasses from Specsavers. After reading a number of reviews about purchasing glasses online, I tried Zenni Optical. The ordering process was simple. You put the details in of your most recent prescription, select the frames and any other options (like multi-focal). You can even upload a photo of yourself to see what they look like on your face. I ordered on 13 May and they arrived (from Hong Kong) on 2 June, so a little over two weeks. I cannot tell the difference between the frames received and those you can try on in S...pecsavers/OPSM or elsewhere. [[Maybe the frames all come out of the same factory but the Australian distributors put on their huge profit margins.]] The lens were perfect. The cost of the glasses, plus case was $A84. So, a huge saving and good quality. Highly recommended and I will order further glasses from Zenni Optical. March 16th 2018 Update: Repeat customer My third order of glasses from Zenni over a couple of years. First for myself, then for daughter, then for wife. All glasses were easy to choose because you can upload a photo to their website and then try on different frames. All glasses were promptly delivered and all have been robust and good quality. And cheaper than 'Specsavers". Much cheaper. Happy to endorse Zenni and buy from them again.
My experience has been excellent
I have just received my fourth pair of glasses from Zenni. I have found the product excellent. My daily wear glasses have just retired after one year of wear because the started to scratch. The only other issue I have had was a loose screw - easily fixed. I think they are of a good quality given the price and I am glad I can avoid the virtual monopoly Luxotica has in Australia.
Stupid to go anywhere near Zenni Optical
Ordered Zenni Glasses in September 2015. Returned twice because they are WRONG - still no glasses. Customer Support NIL. Just don't bother. It's not worth wasting time, and money posting things back again and again and them still being wrong. Save yourself a lot of grief, and sanity by just going to your local optom. Shouldn't mislead consumers by even PRETENDING you can do multifocal lenses.
1st pair great next 3 pairs unwearable
The first pair were fine but scratched awfully and were unwearable after 7 months
The next pair were fine for a few months then plastic frames broke total loss just out of warranty period.
Next pair for family member, lens mounted at an angle made her dizzy feeling and unstable on feet, Next a pair of computer glasses with wrong prescription unwearable.
Zenni had no interest in helping outside the 1 month period
By the time we and cost from Australia for them to fix it is cheaper to go to the local discount optometrist and that is exactly what we have done and will continue to do in future.
Problem with coatings
Prices are fantastic. However I noticed with more recent orders the glasses had thicker lenses and the quality was poor. Biggest problem is that the coatings don't last. I am now trying other online shops.
Very very good value
First time Zenni optical customer.
I ordered a pair with the 1.61 progressive free form lens. The order took just under 4 weeks to arrive and it is slightly longer than the 3 weeks I am expecting.
The site is pretty easy to use as it gives you all the dimension you need to know about the frames. It would be much easier for you to decide what is right for you if this is not your first pair. I just pulled out all my glasses and start measuring and then from that, I have the ideal measurement that will suit me and then using the filtering f...unction to narrow down the frames that will fit me. What I found it is that the choices are pretty limited for me, however, I did manage to find one that I like. The glasses was sent from a Hong Kong address and judging by the address, and this my pure guess, they are using subcontractors in Hong Kong. Would be interested to find out if I re-order, would I get the pair from the same sender address. The glasses is pretty good. And the frame is sturdy. Of course, the quality is not the same as a brand name product but I am satisfied with the product based on the price I paid. There were a few tiny tiny scratches on the bottom of the lens near the frame, once again, no one can see them and they dont affect the functionality, so I didnt bother to make a complaint.
First time purchase, faulty prescription
First time purchase with Zenni -a pair of frames with 1.67 lenses and the standard anti-reflective coating (total AU$130.42). Ordered on 10/07/15, shipped on 20/07/15 and received on 3/08/15.
I can't see through these glasses and I'm questioning the accuracy of the prescription. I'm wondering how qualified are the staff who work in their laboratory because this is the first time I've encountered this type of problem. I've been wearing glasses for nearly 30 years and in that time I've purchased glasses in store and online through various provi...
My new glasses are excellent
I am a first time customer of Zenni, I was going to order 2 pair but decided to test one pair out first, I didn't have my glasses for more than 2 hours before I purchased another pair, I tell everyone I meet about my fabulous prescription glasses.
100% Titanium frames, multi focal, photochromic with anti reflection coating, even with the AUD at 74c they cost $160 with postage.
Great job Zenni
Apparently, they have an acceptable "margin of error"
Shoddy work not worth the cheap price. We ordered two pairs of glasses with an identical prescription. We received two pairs of glasses with slightly different prescriptions.
When worn, one pair would result in slightly blurred vision, dizziness, etc so we took them to an independent retailer and sure enough the axis on both lenses was off slightly (on the messed up pair).
We contacted customer support and sent the glasses back. After a month or so they came back to us (after we had to ask them what is going on) and said the glasses ...were fine. We asked about the difference in prescription and they said they would test them again. Finally got back to us that the glasses were within an acceptable margin of error. They have an acceptable "margin of error" when producing glasses to match a prescription.
I recently ordered a pair of prescription sunglasses and a pair of distance glasses. I ordered with some trepidation but figured with such a cheap price it was worth the risk. I am very happy to say that both pairs arrived within a couple of weeks and completely exceeded my expectations!
Whilst they are unlikely to have the durability of my $300 OPSM frames for 1/10 of the price who cares?! The prescription is perfect and I couldn't be happier. Will definitely order again.
Outstanding value, posted promptly
Terrible. Over a month and still waiting. Wont issue a refund
Terrible! Over a month and still waiting for my 2 glasses
i am beyond upset and annoyed as i have waited a month now for 2 pairs of glasses for my poor dad. The tracking number doesnt work in australia so i have no idea where they are or if they are coming. Im assuming by now they are lost and zenni refuses to refund me or call me. I have gone on their live chat 10 times and asked for someone to call me asap. This was 10 days ago.. No call. I wrote on facebook and instagram about the terrible service and the fact i was still waiting. Thye deleled and blocked me. What an aboslute joke. I have now reported zenni as i still havent got a refund or anything. Will never use or recomend.
Wont issue me a refund
Perfect better than From optician
I very warily purchased multifocal sunglasses from Zenni. My prescription glasses in Australia cost $450-$480 even with the supposedly one pair free offer due to the cost of the multifocal lenses. I wanted an extra pair. For $80 I got multifocal sunglasses from Zenni and thought that if they were no good it was no huge loss. They arrived very quickly maybe 10-14 days and they are fantastic! Better than the ones I got here from the optician. I don't use the $400 at all now
Inexpensive, quick delivery
Very happy with Zenni
Recently ordered "computer" glasses.(close reading plus computer viewing but no long distance). Very happy. They provide a formula for you to do this based on your script. I was worried whether I'd get it right but tried and was happy.
Quite a good choice of frames.
Able to try on with own photo.
Can save prescription.
Can save favourites to compare and while thinking about which one to order.
Good choice of lens types plus optional extras e.g. tinting, coatings etc.
Good customer service.
Then stepped on glasses and broke...
This is my first pair of glasses online and the result is nothing short of fantastic. I'd bought progressives over the years through the local shop which charged around $800+ per pair.
This time, I couldn't find any frames I liked under $450 which is totally ridiculous.
The Zenni frames were under $30 and all up, the progressives were $110.
They are very comfortable and well-made.
Comfort, ease and variety of selections, efficient service.
Can't argue with the price
Zenni's are great, I've tried a few online shops and these are wicked!
customer service good, shipping excellent, quality excellent!
I asked a question about the transitions about there cheaper alternative, and got an honest answer!, they said its not the original Transition brand, but much cheaper and it changes a little slower.
So i bought them and they are great!!!!
Maybe a little light for the frame
Zenni Optical is the cheapest place to find glasses without costing you a fortune
Have ordered from Zennioptical a few times now and haven't been disappointed at all.
the last pair of glasses I purchased, including the clip on polarising sunglass, was $53 delivered! Not even scrooge himself would argue with that price!
the site has hundreds of different frames available and there is a facility to upload your picture and try the frame on to give some idea of how they would look on you. It's not perfect, but you do get some idea.
There are different types of lens available also, so there is a lot of choice for everyone.
The glasses are assembled in China and delivered by Fedex. Typical turnaround is 3-5 days, or at least that's been my experience of the timeframe.
After spending $520 on a pair of glasses only to loose them several months later, I discovered Zenni Optics. Now I can afford to have multiple pairs of prescription glasses at a fraction of the cost.
Price, thousands of frame types, qualityt (did I mention Price)
Takes you ages to choose what type of frames Too much choice.
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