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Fantastic pair of Glasses
Very happy with my Progressive (No-Line Multi-Focal) glasses the frame is top quality,shipping was fast,this is the second pair I have purchased off Zenni.
Poor Service & Shipping
I've had two major issues with Zenni the first was ordering my glasses I went through the website and followed the steps and at the end when I placed my order the money was taken but my order was not generated by the system, it took over two weeks to get a refund. The second time I placed my order on the 14th of March the system did generate the order but it has been stuck in shipping and has still not been delivered as of today's date 5th of May which is 52 days. I would carefully consider this before ordering from Zenni Optical.
The best value glasses you can buy
I've ordered glasses from Zenni Optical for some years and have mainly been very happy with the glasses I wanted.
The pros are the glasses are very affordable with many frames to choose, plus many options with lenses, also the overall quality is surprisingly very good.
The cons are a few such as the prices are in USD, fast shipping can be a little expensive for Australia, not many options on glasses for sport activities (Eg. Cycling, running etc).
The Verdict is Zenni Optical is a very good company to buy affordable glasses. They could im...prove on frames for sporting activities, there's an under market for that, Zenni has the resources to do that. There glasses maybe Made in China, but at least the quality is better than more expensive brands. My Advice is when ordering glasses is enter your prescription correctly including the PD, measure your old frames by hand that perfectly fit you, then order glasses at a similar size. Also with the lenses options is if you want AR coating, add on the water repellent option too, trust me it's a live saver, your lenses will clean easier and last longer.
Major supply and shipping issues
After ordering 1 pair of prescription glasses and 1 pair of sunglasses in the first week of March, I have been asking for updates weekly as they are constantly shown as in transit. Online chat and email communication continue to say wait ‘a few more days” and 7 weeks after ordering and payment in full they still refused refund with product never appearing to have arrived in Australia. After quoting their own website guarantee I finally had to get forceful to get a refund out of them. I would not order again or trust them.
2nd purchase, issues again out of 30 day warranty
My first purchase arrived with a scratched lens which was remedied quickly. This review covers the second purchase.
Second purchase was made for two pairs of high perscription glasses.
A few months later (today), one of these pairs (my spare) which I use perhaps twice a month fell apart as I was giving it a clean, snapping clean at the corner of the lens (tight lens fitting?). Email to Zenni was replied to promptly with an apology that nothing could be done beyond the 30 day warranty. I did not bend or force the frame, which generally sits, as...
What would I do without you?
I have been buying glasses from Zenni for the past 11 years. I can honestly say I have never had a problem. Always fitted perfectly and a truly great range to choose from. I have never waited more than 14 days for them to arrive in Australia. I have looked at glasses here in Oz starting price $250.00. Thank you
Worst ever. Did not deliver even after a month and a half
Delivery not carried out and told me that it's with Hong Kong post or Australia post. Such a waste of my time
A Very Positive Experience.
Just received my first pair of Zenni specs.
All in all a very positive experience:
Frames: High quality.
Lenses: 100% accurate as per prescription.
Price: Compared to Australia - about 1/5th.
Selection Parameters: Comprehensive.
Frame Options: Comprehensive.
Lens Options: Comprehensive.
Turnaround: 3 weeks from order.
Delivery: Faultless and fully notified.
Great quality. Great price!
Minus 12, so pretty high myopia! I’ve had six pairs of Zenni glasses and find they consistently do a better job with lens grinding and fitting than any I’ve bought in AU. I also save hundreds of dollars on each pair. Just bought 3 pairs of high index glasses for $450 AUD, when one pair here would be about $700 minimum.
Such a great choice, the quality is outstanding and the delivery is quick. I have recommended Zenni Optical to all our family and friends. The tech support has been exceptional. Keep up the great work
great product always happy with the lovely frames
I've had three or four orders through Zenni and always have had great service, quality products and good prices and quick delivery.
perfect glasses at a good price
I've bought from Zenni for about 14 years and been very satisfied with the service and product and of course the delivery
Good quality glasses without the expensive price tag
I've purchased a few pairs of glasses from Zenni and am always impressed with the quality. Navigating the glasses frames is much easier if you filter by specific measurements, otherwise the range can be overwhelming. The digital try on feature is pretty good, but sometimes does glitch out.
The glasses are good quality and are comfortable. The generic photochromic lenses don't get as dark as the 'Transitions' branded lenses which can be frustrating in some situations. Their brown sunglasses lenses are also a very green yellow shade of brown which takes a bit of getting used to.
Overall, I would recommend Zenni.
Fantastic service, great frames, good prices. I will be back very soon! How long have opticians been ripping us off?
I'm making better choices through experience.
The value cannot be beaten. I save literally hundreds of dollars with each pair I buy. There are some occasional downsides though. My latest pair have uneven nose pieces. It's only very slight but enough to be a little annoying to wear. The lenses have always been accurate to my prescription and no problem with the focal point. My glasses are lasting longer these days, so they generally wear out before falling apart.
Questions & Answers
Does anyone recommend the use? of these as i have 2 teenagers and 1 10yr old all with secial needs who all need to wear glasses fulltime
and im tired of paying over $300+ per pair
Get an answer from our members and Zenni Optical representatives
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